Note fondée sur 897 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Très déçu pour un hôtel Hilton !
Publié le 17 mars 2024 sur HotelsHôtel très vieillissant. Chambre lugubre et petit déjeuner plus que moyen
Commentaires de Gestion de l’hôtel
20 mars 2024 par Megan W., Gestion de l’hôtel
Hi Marjorie,Thank you for taking the time to share your recent experience with us. We are glad to know you enjoyed the breakfast we had to offer. Thank you for choosing to stay with us, and we hope you come back for an improved experience.Kindest Regards,Megan W.Front Office Manager
par un voyageur de Rockford
Publié le 18 oct. 2024
Rooms need some work ring uograded
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Susie , Gestion de l’hôtel
Hello Ronald, Thank you for taking the time to share your hotel experience. I am glad you enjoyed our amenities, and I appreciate your feedback. We hope to welcome you back again soon. Susan S. Front Desk Supervisor
par un voyageur
Publié le 3 août 2024 sur Expedia
Great hotel for a quick trip. Staff were very friendly.
Commentaires de Gestion de l’hôtel
4 août 2024 par Susie , Gestion de l’hôtel
Hello Victoria, Thank you for taking the time to share your experience at the DoubleTree in San Bernardino. I am glad that we provided quality service. We hope to welcome you back the next time you are in the area. Susan S.Front Desk Supervisor
par un voyageur
Weekend stay
Publié le 2 août 2024 sur HotelsEverything was good, room was spacious and clean
Commentaires de Gestion de l’hôtel
4 août 2024 par Susie , Gestion de l’hôtel
Hello Angelica, We appreciate you taking the time to share your hotel experience at the DoubleTree in San Bernardino. I am happy to read you found our rooms clean and spacious. We hope to welcome you back again soon. Susan S.Front Desk Supervisor
par un voyageur
nice hotel
Publié le 1 août 2024 sur HotelsWhen we got there, the lady at the front desk said she didn’t have our reservation. She advices us to contact Hotels.com. We did. Customer service was quick to contact the hotel and got things squared away.
Commentaires de Gestion de l’hôtel
4 août 2024 par Susie , Gestion de l’hôtel
Hello Peniel, Thank you for taking the time to share your hotel experience at the DoubleTree in San Bernardino. I am glad we were able to assist you with the reservation process. I am so happy we could provide quality service. We hope to welcome you back the next time you are in town. Susan S.Front Desk Supervisor
par un voyageur
Publié le 1 août 2024 sur Expedia
Average
Commentaires de Gestion de l’hôtel
2 août 2024 par Megan W., Gestion de l’hôtel
Hi Thomas,Thank you for taking the time to share your experience with us. It is unfortunate your stay with us was average. We strive to offer our guests quality service and comfort. We'd love to see you again in the future to share a more positive experience with you. Kindest Regards,Megan W.Front Office Manager
par un voyageur
Publié le 31 juill. 2024 sur Expedia
It was clean and modern
The only issue is there is not electric cart station
Commentaires de Gestion de l’hôtel
2 août 2024 par Megan W., Gestion de l’hôtel
Hi Claudia,Thank you so much for taking the time to share your experience with us. We are glad to know you enjoyed your stay with us. We look forward to serving you again soon.Kindest Regards,Megan W.Front Office Manager
par un voyageur
Publié le 31 juill. 2024 sur Expedia
The staff at the front desk and cleaning are nice. The bar/restaurant staff are terrible and do not want folks eating/drinking at their place. The area around the hotel is not worth staying even if it were free.
Commentaires de Gestion de l’hôtel
2 août 2024 par Megan W., Gestion de l’hôtel
Hi Chris,It's unfortunate your time with us was less than ideal. We care about the satisfaction and happiness of our guests. We regret that the service we provided you in the bar/restaurant was terrible. It's important to us that we offer our guests a quality experience so we'll address your concerns with the appropriate members of our team moving forward.We hope you give us another opportunity to share a more positive experience with you soon.Kindest Regards,Megan W.Front Office Manager
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Everything was good
Commentaires de Gestion de l’hôtel
2 août 2024 par Megan W., Gestion de l’hôtel
Hi Sharena,Thank you for taking the time to share your recent stay with us. It is fantastic to know you had a great time and everything was great. We look forward to serving you again soon!Kindest Regards,Megan W.Front Office Manager
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 août 2024 par Megan W., Gestion de l’hôtel
Hi Timothy,Thank you for taking the time to share your recent stay with us. It is fantastic to know you had a great time. We look forward to serving you again soon!Kindest Regards,Megan W.Front Office Manager
