Ratings based on 919 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Indio
Posted Sep. 9, 2024
😀
Comment from Hotel Management
Sep. 11, 2024 by Hospitality Inn Management, Hotel Management
Dear Galen,Thank you for a Perfect Score Review on your stay at Hospitality Inn. We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated. We would love to host you again for your next visit. Thank You,Hospitality Inn Management
by A traveller
Posted Aug. 26, 2024 on Hotels
Comment from Hotel Management
Aug. 28, 2024 by Hospitality Inn Management, Hotel Management
Dear Ligia,We appreciate your rating and are always looking for ways to improve. If you have any specific comments or suggestions, we'd love to hear them to make your next stay even better.Thank You,Hospitality Inn Management
by A traveller
Posted Aug. 19, 2024 on Expedia
Comment from Hotel Management
Aug. 21, 2024 by Hospitality Inn Management, Hotel Management
Dear Jorge,We’re sorry to see that your experience didn’t meet your expectations. If you have any specific feedback or concerns, we would appreciate hearing from you so we can address any issues. Your input is important to us, and we hope to improve for your next visit.Sincerely,Hospitality Inn Management
by A traveller
Posted Aug. 19, 2024 on Expedia
I didn't like that the carpet in the room was all dirty, the air conditioning didn't cool enough, they didn't clean the room, the faucets were leaking water, the bathroom looked completely neglected, it only had lamps, it had no light.
Comment from Hotel Management
Aug. 21, 2024 by Hospitality Inn Management, Hotel Management
Dear Denisse,We’re sorry to hear about the issues you encountered during your stay. We fell short of your expectations in several areas. Your feedback is invaluable, and we will address the cleanliness, maintenance, and comfort issues you’ve mentioned with our team to ensure a better experience for future guests. Sincerely,Hospitality Inn Management
by A traveller
Posted Aug. 18, 2024 on Hotels
Over all good,
Comment from Hotel Management
Aug. 21, 2024 by Hospitality Inn Management, Hotel Management
Dear Rosemary,Thank you for the wonderful feedback! We’re thrilled to hear you had a great experience and look forward to welcoming you back.Thank You,Hospitality Inn Management
by A traveller
Posted Aug. 17, 2024 on Hotels
Comment from Hotel Management
Aug. 21, 2024 by Hospitality Inn Management, Hotel Management
Dear Conjetta,Thank you for your rating. We’d love to hear more about your experience to understand how we can improve. If you have any specific feedback or suggestions, please feel free to share. We hope to have the opportunity to provide you with a better experience.Thank You,Hospitality Inn Management
by A traveller
Posted Aug. 17, 2024 on Hotels
Travel here for when I do services in the inland empire. This area is perfect spot for my traveling for work. The people that used to run this spot was amazing and professional. Not only that they kept the rooms tidy.
I called ahead to request a early check in. Dude on the phone was so rude. Checked in early, went up to the room, toilet had hair in the bowl. Paint was peeling from the wall. I've read from other reviewers of a awful smell. Well room 218 has that smell. I'm usually in the rooms on the opposite side of the building.
I had to go to work before check out. Called to ask if I could check out early, and also informed the man I checked in early. Still rude af, and hung up on me. Gave me so much grief when I tried to get my deposit back because I came late.
This was my last time here. New owner sucks.
Comment from Hotel Management
Aug. 21, 2024 by Hospitality Inn Management, Hotel Management
Dear Guest,We sincerely apologize for your negative experience. It’s disappointing to hear that the service and room conditions did not meet your expectations. We are addressing these concerns with our team to improve our service and cleanliness. We regret that these issues impacted your stay.Sincerely,Hospitality Inn Management
by A traveller
Posted Aug. 16, 2024 on Hotels
Comment from Hotel Management
Aug. 21, 2024 by Hospitality Inn Management, Hotel Management
Dear Lucille,Thank you for your rating. We’d love to hear more about your experience to understand how we can improve. If you have any specific feedback or suggestions, please feel free to share. We hope to have the opportunity to provide you with a better experience.Thank You,Hospitality Inn Management
by A traveller
Stripped down to basics, yet still pleasant
Posted Aug. 16, 2024 on HotelsAlways a very pleasant stay. The staff are pleasant and efficient. No breakfast. No coffee. I sleep well there, though
Comment from Hotel Management
Aug. 17, 2024 by Hospitality Inn Management, Hotel Management
Dear Mark,We’re glad you are finding your stay pleasant here. We appreciate your comments on the staff and efficiency. We’re working on enhancing our amenities, and your feedback is valuable as we strive to improve. We look forward to welcoming you back.Thank You,Hospitality Inn Management
by A traveller from New York
Posted Aug. 13, 2024 on Expedia
even though this motel is a decent value, there is no excuse for the countertops to be dirty with "schmootz" on them...clean your rooms properly..also the fact that the front desk was covered in security and I had to check in from an outside window, it made the experience feel unsafe when ended the surrounding neighborhood did not appear unsafe.
Comment from Hotel Management
Aug. 15, 2024 by Hospitality Inn Management, Hotel Management
Dear Dennis,We're sorry to hear that the cleanliness of the room did not meet your expectations, and we apologize for the condition of the countertops. We will ensure our cleaning standards are reinforced. We understand how the check-in experience can affect your stay and regret that it made you uneasy. Your comments will help us improve, and we appreciate you bringing these concerns to our attention.Sincerely,Hospitality Inn Management
