2/10 – Terrible
JUSTIN, North Las Vegas
Voyage en famille
28 déc. 2024
Points faibles : Service et personnel
Checked in and front desk agent was short with me and not personable. I then received my room keys, hauled all my luggage upstairs, tried my room key twice and the door handle. I was greeted by a guest who opened the door with weed billowing out of her room, who said “wrong door mother f’er” and slammed it. I hauled all my luggage back downstairs to the front desk, where there was now a line. I went to the front to let her know what happened and she said she’d get to me in a second. She checked in two more guests and called for the next in line, when I had had enough and reminders her I had already been through that line and been given keys to an occupied room.
She asked for my name and room number. I gave them to her based on what she wrote down in the room key sleeve. She said, oh I show a different room. I showed her what she wrote and she said “oh, I must have been helping another guest and wrote down the wrong number and I don’t know where your room keys are”. She proceeded then to make new keys.
The room wasn’t the cleanest… or maybe it is as clean as it can get. Still trying to determine if some things are not clean or just permanent stains.
There was one friendly housekeeper who helped point us in the direction of our actual room, which is what raised the “staff and service” score from a 1 star to a 2 star.
JUSTIN
Séjour de 1 nuit en décembre 2024