Note fondée sur 911 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 avr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
10 avr. 2023 par Paul, Gestion de l’hôtel
Hello Remy,Thank you for the 10 out of 10 rating! We look forward to welcoming you back soon.
par un voyageur
Publié le 28 août 2024 sur Expedia
The light fixture inside the bathroom room 316 was disgusting. Rusty and dirty. The door to open the bathroom was terrible heavy and difficult to push. Some staff were not friendly, broken elevator, very limited food options. Other guests complained about their wallets, money and credit card being stolen
Commentaires de Gestion de l’hôtel
29 août 2024 par Matthew Powell, Gestion de l’hôtel
Dear Miriam, thank you for your review of your recent stay at our property. We take pride in our guests having an enjoyable stay while with us, but it is apparent that was not your experience. We are currently in the process of updating many areas around the hotel, including replacing one of our elevators and other things in our guestrooms and common areas. We hope you will give us the opportunity to regain your trust in our property during a future stay with us. Thank you again for providing your feedback.
par un voyageur
Publié le 27 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2024 par Matthew Powell, Gestion de l’hôtel
Dear Paul, thank you for your rating of our hotel! We are glad you enjoyed your stay and hope to welcome you back as our guest soon!
par un voyageur
Publié le 24 août 2024 sur Expedia
The hotel is a mess
One elevator was out of order
The shower has low water pressure, took forever to get hot and the bracket holding the shower wand was barely holding on
Air conditioning in rooom only worked occasionally
The only good thing about this hotel was the really nice staff
Commentaires de Gestion de l’hôtel
25 août 2024 par Matthew Powell, Gestion de l’hôtel
Dear Mark, thank you for taking the time to provide our hotel with your feedback. We take great pride in our guests having an enjoyable time while staying with us, and it is apparent that unfortunately that was not your experience. We are currently in the process of replacing one of our elevators, and really appreciate your patience with this during your stay. We also are making many updates to our guestrooms and common areas. We hope you will give us the opportunity to gain back your trust in our hotel during a future stay. Thank you again for your feedback.
par un voyageur
Publié le 23 août 2024 sur Hotels
Mantenimiento pobre en alfombras muy viejas y elevadores que no funcionaban bien. El hotel es tranquilo y en buena zona pero alto precio para el bajo mantenimiento de la propiedad.
Commentaires de Gestion de l’hôtel
24 août 2024 par Matthew Powell, Gestion de l’hôtel
Gracias por tomarse el tiempo para evaluar nuestro hotel. Realmente valoramos recibir comentarios de nuestros huéspedes para que podamos seguir brindando un servicio excelente. Actualmente estamos reemplazando uno de nuestros ascensores y estamos actualizando muchas cosas en nuestras habitaciones y áreas comunes. Estamos muy emocionados por los cambios que estamos realizando y esperamos que nos brinde la oportunidad de ganar su confianza en nuestro hotel durante una estadía futura. Gracias nuevamente por sus comentarios.
par un voyageur
Publié le 23 août 2024 sur Hotels
Very nice
Commentaires de Gestion de l’hôtel
24 août 2024 par Matthew Powell, Gestion de l’hôtel
Dear Scott, thank you for your rating! We appreciate you taking the time to provide us with your feedback so we can continue to improve and provide excellent service to our guests. We hope to welcome you back as our guest soon!
par un voyageur
Publié le 23 août 2024 sur Hotels
Elevator was under repair for entire stay (Thursday - Sunday). Hot tub was closed (Second time I stayed at property and hot tub has been closed both times).
Commentaires de Gestion de l’hôtel
24 août 2024 par Matthew Powell, Gestion de l’hôtel
Dear Guest, thank you for your review. We appreciate you taking the time to provide us with your feedback so we can continue to improve and provide excellent service to our guests. We are currently in the process of replacing one of our elevators, and appreciate your patience with this during your stay. Our hot tub should be reopened soon. Thank you again and we hope to welcome you back as our guest soon!
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2024 par Matthew Powell, Gestion de l’hôtel
Dear Mariana, thank you for your rating! We appreciate you taking the time to provide us with your feedback so we can continue to improve and provide excellent service to our guests. We hope to welcome you back as our guest soon!
par un voyageur
Publié le 22 août 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
24 août 2024 par Elva Carrillo Front Office Manager , Gestion de l’hôtel
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2024 par Elva Carrillo-Front Office Manager, Gestion de l’hôtel
Dear SondraThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
