Note fondée sur 887 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,7 Service et personnel
3,9 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 août 2024 par Mike, Gestion de l’hôtel
Thank you for taking the time to submit a review about your recent experience with us. We apologize that we fell short of delivering an enjoyable stay to you. Hopefully you were able to speak with the team and getting any challenges addressed when you were here.
par un voyageur
Publié le 29 mai 2023 sur Expedia
Service was inexistant
Commentaires de Gestion de l’hôtel
31 mai 2023 par General Manager , Gestion de l’hôtel
Hi, Daniel,Thank you for taking the time to share your feedback. We're truly saddened to hear about your experience. It's always our goal to provide friendly hospitality, so please rest assured that we'll be discussing your concerns with our leadership team. We'd certainly welcome the opportunity to host you again and provide you with the experience you deserve; we would like to offer you a complimentary 2-night stay. We look forward to hearing from you.Respectfully,Brett Peterson, GM
par un voyageur
Publié le 3 avr. 2023 sur Hotels
par un voyageur
Publié le 15 mars 2023 sur Expedia
endroit bruyant, porte coulissante de la salle de bain qui diminue l'intimité
Commentaires de Gestion de l’hôtel
16 mars 2023 par General Manager, Gestion de l’hôtel
Bonjour Madame Marie,Bien que nous soyons ravis de recevoir une note élevée, nous sommes désolés d'apprendre tout problème de bruit ou de confidentialité lors de votre visite. Nous ne manquerons pas de garder tous vos commentaires à l'esprit pour l'avenir, et nous espérons vous revoir bientôt.
par un voyageur
Publié le 23 nov. 2024
Property is under renovation or repairs so a bit noisy during the day. The elevators are very slow probably due to construction. The hot water temp was only Luke warm. However the price for the night was really reasonable for Downtown San Diego.
Commentaires de Gestion de l’hôtel
24 nov. 2024 par General Manager, Gestion de l’hôtel
Hi Thomas,Thank you for your feedback. We're glad you appreciated our affordable rates. However, we apologize for any issues with noise and the elevators. We value your patience, and we hope to see you again should you be back in the area.Sincerely,Michael Murrell, GM
par un voyageur
Publié le 28 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 août 2024 par Mike, Gestion de l’hôtel
Thank you for taking the time to submit a review about your recent experience with us. We are thrilled to hear that you had a positive stay. Hopefully you will consider staying with us again!
par un voyageur
Publié le 27 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 août 2024 par Mike, Gestion de l’hôtel
Thank you for taking the time to submit a review about your recent experience with us. We apologize that we fell short of delivering an enjoyable stay to you. Hopefully you were able to speak with the team and getting any challenges addressed when you were here.
par un voyageur
Publié le 26 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 août 2024 par Mike, Gestion de l’hôtel
Thank you for taking the time to submit a review about your recent experience with us. We apologize that we fell short of delivering an enjoyable stay to you. Hopefully you were able to speak with the team and getting any challenges addressed when you were here.
par un voyageur
Publié le 24 août 2024 sur Expedia
Mid
Commentaires de Gestion de l’hôtel
27 août 2024 par General Manager, Gestion de l’hôtel
Hi Jack, Thank you for sharing your feedback. We're glad your stay was satisfactory, but we aim to exceed just being average. If there are specific areas you believe we could improve upon, we would appreciate your insights to help us enhance our service for your next visit. We look forward to providing you with a more exceptional experience.Sincerely,Justin Gentry, GM
par un voyageur
Publié le 23 août 2024 sur Expedia
The valet crew was very friendly upon my arrival, unfortunately, that was the high end of my experience. The check in experience was average. The elevator was terrible. Took me about 4 minutes to go up. Room 706 smelled old. The windows were dirty. Bird poop all over the small balcony. The bathtub seemed like it was repainted and it was already missing large parts of paint. The phone had too much static that reception couldn’t understand what I was asking for. At 10:50 am I got knocked on the door for “housekeeping”. Elevator again took 7 minutes to be able to go down. Overall I will give it 2/10 stars. Definitely would not stay there again.
Commentaires de Gestion de l’hôtel
26 août 2024 par General Manager, Gestion de l’hôtel
Hi, Mr. Rafael,Thank you for sharing your feedback. We regret to hear that your stay did not meet your expectations, and we appreciate you taking the time to detail the challenges you encountered. We're glad to hear that you found our valet crew friendly, but we apologize for any issues you experienced afterward. Your comments are important to us, and we will address these concerns with our team to ensure improvements are made. We aim to provide a comfortable and enjoyable experience for all our guests. Thank you again for your feedback, and we hope to have the opportunity to welcome you back for an overall improved stay. Sincerely,Justin Gentry, GM
