Note fondée sur 879 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,1 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 oct. 2022 sur Expedia
Emplacement
Service ordinaire
par un voyageur
Publié le 15 juin 2022 sur Hotels
Commentaires de Gestion de l’hôtel
16 juin 2022 par Asst. General Manager, Gestion de l’hôtel
Julie, thank you for staying at Hilton Garden Inn San Diego Downtown/Bayside and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.
Carrie Anderson,
Asst. General Manager
par un voyageur de Streamwood
Publié le 30 mars 2024
Staff did not fix issue with lights and TV not working.
Commentaires de Gestion de l’hôtel
31 mars 2024 par Asst. General Manager, Gestion de l’hôtel
Dear Sandra, We sincerely apologize for the inconvenience you experienced with the maintenance issues during your stay. Your feedback is concerning, and we regret not promptly resolving these issues for you. Rest assured; we will address this with our team to ensure such problems are promptly addressed in the future. Please accept our apologies for any frustration this may have caused, and we would be grateful for the opportunity to welcome you back for a more enjoyable experience. Carrie AndersonAsst. General Manager
par un voyageur
Publié le 28 mars 2024 sur Expedia
Loved it
par un voyageur de santa paula
Publié le 26 mars 2024 sur Expedia
Definitely not a place to stay if you’re on a budget. Expensive parking and breakfast. Also you can’t control the temperature in your room it’s forever 74 degrees.
Commentaires de Gestion de l’hôtel
27 mars 2024 par Asst. General Manager, Gestion de l’hôtel
Dear Stephanie, Thank you for choosing our hotel and sharing your feedback. We're genuinely sorry for any discomfort caused by the AC unit in your room; we will address this with our maintenance team to prevent a recurrence. While we aim to offer convenient services at competitive rates, we regret if our parking options and breakfast fell short of your expectations. Your insights are crucial, and we'll use them to improve our guest experience moving forward. We value your patronage and hope to have the opportunity to exceed your expectations on your next visit to the area.Carrie AndersonAsst. General Manager
par un voyageur
Publié le 23 mars 2024 sur Expedia
It’s ok.
Commentaires de Gestion de l’hôtel
24 mars 2024 par Asst. General Manager, Gestion de l’hôtel
Dear Jeffrey, Thank you for choosing to stay with us and for leaving your kind review. We're pleased you had a great experience during your time here at Hilton Garden Inn San Diego Downtown/Bayside. We hope to welcome you back soon for another enjoyable visit.Carrie AndersonAsst. General Manager
par un voyageur
Publié le 23 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 mars 2024 par Asst. General Manager, Gestion de l’hôtel
Dear Rosa, We thank you for rating your visit to our hotel. Please accept our apologies for any oversights during your time with us. We want every guest to have an outstanding stay, and we regret this was not your experience. We hope you will consider giving us another chance to show you the seamless experience you should always expect from us.Carrie AndersonAsst. General Manager
par un voyageur
Publié le 21 mars 2024 sur Expedia
par un voyageur
Publié le 19 mars 2024 sur Expedia
Staff really nice and helpful
par un voyageur
Publié le 18 mars 2024 sur Expedia
Customer Service is not a part of this company’s standards, each person I encountered did not show any hospitality
From checking into the room to finding out tv remote didn’t work & getting worse response to find out the cause, it took to much effort to get anything done same night.
Next day asked for housekeeping prior to leaving & being gone all day, only to return
No housekeeping. Spoke with a manager at front desk, only to say I didn’t request 24hrs prior, well we checked in after 11pm, was kit disclosed this info at all. Not to mention wasn’t the nicest manager. Oh and the kicker, you have to valet- no other parking option
$55 per night. That wasn’t disclosed either upon arrival. A response I got, it’s posted on all platforms you book with. Checked my email & I’m afraid it’s not. This was my husband birthday weekend & this hotel kinda ruined my mood. I paid over $500 with a non disclosed deposit. So it’s very irritating to deal with all these issues & management/ employees could care less. And our room was facing rail road tracks
Commentaires de Gestion de l’hôtel
19 mars 2024 par Asst. General Manager, Gestion de l’hôtel
Dear Porschia, We're truly sorry to learn about the challenges you experienced during your stay. Providing exceptional customer service is paramount to us, and we apologize for falling short of your expectations. Your feedback is invaluable, and we will address these concerns with our team to ensure a more satisfying visit for future guests. We understand the importance of a seamless and enjoyable experience, especially during such an important occasion for you and your husband. Please accept our sincerest apologies for any inconvenience caused. We are committed to restoring your confidence in our hotel and hope to have the opportunity to welcome you back for the superior stay you should always expect from us.Carrie AndersonAsst. General Manager
