Note fondée sur 1 374 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,2 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 août 2024 sur Expedia
I loved the proximity of the attractions ( Padres ) and the edge of the lake at the same time
Commentaires de Gestion de l’hôtel
7 août 2024 par General Manager, Gestion de l’hôtel
Dear Frédéric, Thank you for your review! It's wonderful to know you enjoyed the unique setting of Hilton San Diego Bayfront. We're glad our location contributed to a pleasant stay and look forward to your next visit.
par un voyageur
Publié le 22 nov. 2023 sur Expedia
par un voyageur
Publié le 7 mai 2022 sur Hotels
Commentaires de Gestion de l’hôtel
9 mai 2022 par Steve Cowan, General Mgr-Hilton San Diego Bayfront, Gestion de l’hôtel
Dear Guylaine,
Thank you for choosing to stay at our Hilton San Diego Bayfront and for taking the time to post a rating. Your rating confirms that our cordial staff, delicious breakfast, and luxurious accommodations were to your liking. It was a pleasure hosting you, and we look forward to making us your home away from home whenever your travels bring you to San Diego.
Warm regards,
Steve Cowan, General Manager
par un voyageur de Aliso Viejo
Publié le 23 déc. 2024
par un voyageur
Publié le 25 sept. 2024 sur Expedia
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Most staff did their best to work with accommodations during an active strike. A lot of the staff were first or second day employees, but did a great job trying to deal with the situation. Unfortunately, other staff members were very unhelpful and made the bad situation worse.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Paul,Thank you for sharing your experience. It's great to hear that you appreciated the efforts of many of our team members. However, it’s disappointing that this effort was not consistent. Your feedback will help us improve, and we hope to provide a more seamless visit in the future.
par un voyageur
Publié le 25 sept. 2024 sur Expedia
We understood that strikes happen, but it was making it difficult for us to get in and out of the hotel and into our Ubers, the drivers were confused. Also, we were open to biking to our destination but their were not complimentary bikes (though the marriott down the road had them). We were handed a voucher to a bike rental company far away and it was only complimentary for 1 hour. Not ideal.
The staff that were still working weren't the friendliest, though understandable because of the strike, but it was hard to find someone when we had questions...like where we can refill out waterbottles and for directions.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Jessica,Thank you for being our valued guest. While we hope you had a lovely visit to beautiful San Diego, we regret the lapse in service. We're always grateful for suggestions and feedback, and we've noted your thoughts on our amenities for future consideration. We're confident your next stay will be better, and we would be honored if you would give us a second chance.
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Light didn’t work. Bathroom fan didn’t work or didn’t even exist. AC was weak and didn’t cool the room. Protestors were constant from 7am - 10pm every day. They were so loud even on the 27th floor that it sounded like they were right outside the window. Can’t believe they got away with charging such an absurdly high rate given what was going on and made no mention to me as a guest before hand.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Kieran, Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay, and we understand how frustrating this must have been. Our team strives to provide our guests with the most comfortable experience possible, and we regret this was not reflected throughout your stay. Your feedback will be shared with our team to address these matters, and we appreciate your patience during this challenging time. We hope to have the opportunity to better serve you in the future.
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Employees were rightfully causing a ruckus outside the holy during my stay (and for the past 22 days at the time of my stay) because Hilton refuses to pay them a livable wage. I'm shocked, a multibillion dollar company won't pay their workers but will charge customers out the ass to use their services facilitated by said workers :)
0/5
Commentaires de Gestion de l’hôtel
26 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Kimberly,We appreciate your feedback and your support of our team. Our executives continue to negotiate in good faith and hope to reach a mutually acceptable resolution soon. Please come see us again when normal operations resume.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
