Note fondée sur 504 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 août 2024 sur Expedia
Great, central location and close to everything. Pool areas were very clean and breakfast was fantastic. Hotel staff were friendly, accommodating and helpful.
Room carpets could use better cleaning and housekeeping was sporadic - they only came once during a one week stay.
Commentaires de Gestion de l’hôtel
28 août 2024 par Anthony Reyes - Operations Manager , Gestion de l’hôtel
Dear Kiranjeet,Thank you for taking the time to share your experience with us. We’re thrilled to hear that you enjoyed our central location, clean pool areas, and fantastic breakfast. It’s also wonderful to know that our staff made a positive impression with their friendliness and helpfulness.I apologize for the issues you encountered with the room carpets and housekeeping. Your feedback is invaluable, and we will be addressing these concerns with our team to ensure improvements are made. We understand how important consistent housekeeping is during a longer stay, and we are committed to enhancing our service in this regard.Thank you again for your feedback and for staying with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,Anthony ReyesOperations Manager Homewood Suites San Diego Central
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par Anthony Reyes - Operations Manager , Gestion de l’hôtel
Dear Claudine,Thank you so much for your wonderful 10/10 review! We are absolutely thrilled to hear that you had such a positive experience with us. Your kind words about [specific aspects they mentioned, e.g., our location, amenities, or service] are greatly appreciated and will be shared with our entire team.It’s our goal to provide exceptional service and a memorable stay, and we’re delighted to know that we met your expectations. If there’s anything more we can do for you in the future or any special requests you may have, please don’t hesitate to let us know.We look forward to welcoming you back on your next visit!Warm regards,Anthony ReyesOperations ManagerHomewood Suites San Diego Central
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2024 par Anthony Reyes - Operations Manager , Gestion de l’hôtel
Dear Nohemy,Thank you so much for your wonderful review and the perfect score of 10/10! We’re thrilled to hear that you had an exceptional stay with us.We’re delighted that our team’s efforts contributed to making your visit memorable.It was a pleasure having you, and we hope to welcome you back for another fantastic stay in the near future. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know.Thank you once again for your support and for choosing Homewood Suites San Diego Central.Warm regards,
par un voyageur
Publié le 12 août 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
13 août 2024 par -Anthony Reyes, Operations Manager , Gestion de l’hôtel
Dear Gerado Jazael, Thank you so much for your wonderful review and for giving us a perfect rating! We’re absolutely delighted to hear that you enjoyed your stay with us.We can’t wait to welcome you back on your next visit. If there’s anything special, you’d like to experience during your stay, please let us know—we’re here to make your next visit just as memorable.Thank you once again for your support and for choosing Homewood Suites San Diego Central. Safe travels and see you soon!
par un voyageur de Valencia
Publié le 11 août 2024 sur Expedia
Noise
Commentaires de Gestion de l’hôtel
13 août 2024 par -Anthony Reyes, Front Desk Supervisor , Gestion de l’hôtel
Thank you so much for taking the time to share your experience with us. We hope to have the pleasure of welcoming you back in the future and providing you with an even better experience. If there’s anything else you’d like to share or if you have any further suggestions, please don’t hesitate to reach out.
par un voyageur
Publié le 1 août 2024 sur Expedia
Nice rooms and spacious.
Commentaires de Gestion de l’hôtel
2 août 2024 par -Anthony Reyes, Operations Manager , Gestion de l’hôtel
Dear Edgardo,Thank you so much for your kind words! We’re thrilled to hear that you enjoyed our nice and spacious rooms. We strive to create a comfortable and enjoyable environment for our guests, and your feedback truly means a lot to us.We hope to welcome you back soon for another great stay!Best regards,
par un voyageur
The kids loved it!
Publié le 30 juill. 2024 sur HotelsOur kids said the best part of our trip to San Diego was the hotel! It was very clean, had plenty of places for the family to sleep comfortably and the breakfast buffet was wonderful.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par -Anthony Reyes, Operations Manager , Gestion de l’hôtel
Dear Kristi,Thank you so much for your kind words! We’re delighted to hear that your kids enjoyed their stay and that our hotel was the highlight of your trip to San Diego. It’s great to know that you found our accommodations clean and comfortable, and that you enjoyed the breakfast buffet.We hope to welcome you and your family back for another memorable stay in the future!Best regards,
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par -Anthony Reyes, Operations Manager , Gestion de l’hôtel
Dear Elmore,Thank you so much for your perfect 10/10 rating! We’re thrilled to hear that you had such a fantastic experience with us. Your kind words motivate our team to keep providing exceptional service and creating memorable stays for our guests.We can’t wait to welcome you back for another amazing visit!Best regards,
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Great rooms with all the stuff you need. Strong water pressure and great bedding and tv.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par -Anthony Reyes, Operations Manager , Gestion de l’hôtel
Dear David,Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay and found our rooms to be well-equipped with everything you needed. It’s great to know that you appreciated the strong water pressure, comfortable bedding, and the TV amenities.We hope to welcome you back soon for another fantastic stay!Best regards,
par un voyageur
Publié le 19 juill. 2024 sur Hotels
Overall, it was good hotel was clean. Pool was nice. Staff was nice. They overbooked their rooms and accidentally canceled my room which we ended up having a stranger walk in on my 12 year-old son. The staff did a good job correcting the issue and making things right.
Commentaires de Gestion de l’hôtel
23 juill. 2024 par -Anthony Reyes, Operations Manager , Gestion de l’hôtel
Dear Michael,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our clean facilities, nice pool, and friendly staff. Your comfort and satisfaction are our top priorities, and we regret any inconvenience caused by the overbooking issue that led to your room being cancelled.We sincerely apologize for the unsettling experience your family had due to this mistake. Please rest assured that we have taken immediate steps to address this issue and prevent any recurrence. Our team has been briefed to ensure that such incidents do not happen again.We are glad to hear that our staff responded promptly to rectify the situation and make things right for you. If there is anything else we can do to further assist you or if you have any additional feedback to share, please do not hesitate to contact us directly.We hope to have the opportunity to welcome you back for a seamless and enjoyable stay in the future.Warm regards,
