Ratings based on 858 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 23, 2024 on Hotels
Comment from Hotel Management
Aug. 26, 2024 by Michael , Hotel Management
Thanks for the review !!
by A traveller
Could be better....
Posted Aug. 22, 2024 on HotelsIntercontinental prides itself on a higher standard and it wasn't met here. The resort fee is Outrageous and is the main reason I won't stay here again nor recommend this property. Front desk staff didn't alert us at check-in that we received a $22 credit until checkout and that was too late. They did credit me one day for a purchase on the day of checkout, but I lost the other day. The staff is really nice, but nobody answers the phone when calling down. That needs to change as well as alerting the guest of the Food and Beverage Credit.
ELIMINATE THE RESORT FEE!!! $48/Day is a MONEY GRAB AND UNPROFESSIONAL!!!
Overall, I won't stay here again, but I will give the Intercontinental Brand another chance to redeem themselves in Bali in December..... Last chance though!!
Comment from Hotel Management
Aug. 22, 2024 by Michael , Hotel Management
I am very disappointed that your stay was not as great as you had hoped. We are addressing the phone situation as I type and I will speak to our front desk agents about briefing all of the benefits. I sincerely hope you enjoy Bali and give us another chance to regain your loyalty.
by A traveller
Posted Aug. 22, 2024 on Expedia
Comment from Hotel Management
Aug. 26, 2024 by Michael , Hotel Management
Thanks for the review !!
by A traveller
Posted Aug. 22, 2024 on Expedia
Comment from Hotel Management
Aug. 26, 2024 by Michael , Hotel Management
Thanks for the review !!
by A traveller
Posted Aug. 20, 2024 on Expedia
Beautiful
Comment from Hotel Management
Aug. 21, 2024 by Michael , Hotel Management
Thank you for the beautiful Review!!
by A traveller
Posted Aug. 19, 2024 on Expedia
Not wow…but this hotel was absolutely fine for a leisure trip to San Diego. Centrally located to get to lots of places, the things I liked about the hotel were the size of the room, the pool for a quick swim at the end of the day, the Starbucks downstairs that opens at 5am, the parking underneath the hotel and friendly staff. What I liked less was that housekeeping was a bit hit and miss, the room was really cold even with the ac off, that there is no room service after 9am and the restaurants close not long after that. If the price is right, it’s a good option in San Diego for a leisure stay.
Comment from Hotel Management
Aug. 21, 2024 by Michael , Hotel Management
Thank you for the review, I will forward your concerns to our Housekeeping team, because we do not want anyone to experience any issues!!
by A traveller
Posted Aug. 18, 2024 on Expedia
Comment from Hotel Management
Aug. 21, 2024 by Michael , Hotel Management
Thank you for the review!
by A traveller
Posted Aug. 16, 2024 on Expedia
Nice hotel but pool was a bit dissapinting, small and a bit cold.
Comment from Hotel Management
Aug. 17, 2024 by Michael , Hotel Management
Thank you for your review and the notes. The pool is heated to 81 degrees year round for your enjoyment.
by A traveller from Yuba City
Posted Aug. 14, 2024 on Expedia
Excellent costumer service! Great location! Best restaurants around.
Comment from Hotel Management
Aug. 15, 2024 by Michael , Hotel Management
I love seeing reviews like this. I'm glad you had such a memorable time with us and I hope you will return soon.
by A traveller
Posted Aug. 13, 2024 on Expedia
Vera Nice location.
Comment from Hotel Management
Aug. 15, 2024 by Michael , Hotel Management
Thanks Fernando, I hope you can spend some more time with us in the near future.
