4/10 Poor
Susan
Travelled with family
23 Aug 2024
Disliked: Room comfort
Great location but...
The location was great. Within walking distance of the convention center and the gaslamp quarter. The staff was friendly and the free morning coffee was good. However the hotel amenities were lacking. For two adults, we had only two very flat pillows and an inadequate amount of towels. The bed mattress was too soft and our backs were killing us after a nights sleep. When we checked in, we were told that if we needed the room to be serviced, we should notify the front desk before 10. After we had been there for three nights, we asked to have the room serviced and we're told that they didn't do that. We did ask to at least change the towels, which they did. Compared to the other hotels in the area, the rates were much cheaper. If you're not spending much time in the hotel room, maybe it will work for you.
Susan
Stayed 5 nights in Jul 2024