Note fondée sur 915 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,9 Service et personnel
3,5 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Manager, Gestion de l’hôtel
Hello Isabelle, We're thrilled to hear you stayed with us! We hope you had a pleasant experience and look forward to hosting you again soon.
par un voyageur
Publié le 2 déc. 2024
Pour overall amenities
Commentaires de Gestion de l’hôtel
3 déc. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Paul,Thank you for your feedback regarding your recent stay at our hotel. Please know that this is not indicative of the level of service we strive to provide, and we will address these concerns with our team to ensure that they are rectified and do not happen again. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
par un voyageur
Publié le 2 déc. 2024
Having cereal and a waffle was about all you get in their continental breakfast very disappointing
Commentaires de Gestion de l’hôtel
3 déc. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Paul,Thank you for taking the time to provide us with your feedback. We strive to offer a variety of breakfast options to suit all of our guests, and we will take your comments into consideration as we review our offerings moving forward. We appreciate your input and hope to have the opportunity to improve your experience during your next stay.
par un voyageur
Publié le 21 oct. 2024 sur Expedia
Clean and professional
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Matthew,Thank you for your positive feedback! We're delighted to hear that you found our hotel clean and our staff professional. Our team works hard to maintain high standards of cleanliness and service, and your kind words are truly appreciated. We hope to welcome you back soon for another excellent experience!
par un voyageur
Close to Old Town
Publié le 21 oct. 2024 sur HotelsIts walking distance from Old Town SD.
The staff could be a little more friendly.
Room was clean.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Annette,Thank you for taking the time to share your experience! We're glad to hear that you enjoyed our convenient location near Old Town San Diego and that your room was clean. We appreciate your feedback regarding our staff's friendliness and will certainly work on enhancing that aspect of our service. Your insights are valuable to us, and we hope to create an even more welcoming atmosphere for our guests in the future. We look forward to the opportunity to welcome you back soon!
par un voyageur
Publié le 18 oct. 2024 sur Expedia
Safe walking distance to restaurant and more
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Manager, Gestion de l’hôtel
Hello Elva,We're delighted to hear you found the hotel in a convenient location for accessing nearby dining options. We strive to provide our guests with easy access to a variety of amenities and attractions. Should you have any future inquiries or require assistance, please don't hesitate to reach out to our team directly. Safe travels!
par un voyageur
Publié le 17 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Fabiola,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.
par un voyageur
Publié le 16 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Leland,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
par un voyageur
Publié le 15 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Douglas,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!
par un voyageur
Publié le 14 oct. 2024 sur Expedia
We went to another hotel 5min after entering our room old, stains everywhere and dirty.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Keith,Thank you for sharing your feedback regarding your recent stay with us. We understand how disappointing it must have been to find your room in an unsatisfactory condition. Please know that we are committed to improving our standards and will address this matter with our housekeeping team to ensure a better experience for future guests. We appreciate your understanding and hope you will consider giving us another chance in the future.
