Note fondée sur 1 757 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 mai 2023 sur Hotels
par un voyageur
Take car of the parking
Publié le 29 août 2022 sur HotelsGood hotel but they charge you $40/ night for the car.
par un voyageur
Publié le 26 août 2022 sur Expedia
Frais de stationnement excessif, option de repas et prix des repas déraisonnables, la quantité et la qualité ne valent pas le prix. Chambres rénovées mais la salle de toilette n’a pas été reconfigurée et l’espace est trop restreint.
par un voyageur
Publié le 5 oct. 2024 sur Hotels
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Muy bonita propiedad, la pasamos muy bien
Commentaires de Gestion de l’hôtel
7 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Carlos, Thank you for taking the time to leave a review. We appreciate your feedback and are thrilled your stay with us went well. We hope to welcome you back to Paradise Point Resort & Spa soon.Sincerely,Jim Gross,General Manager
par un voyageur de DIAMOND BAR
Publié le 4 oct. 2024 sur Expedia
Overall a family friendly resort, kids enjoyed feeding the ducks, however check in was very slow, and room was not very clean for its price (paid $700 a night for a 1 bedroom). There were 2 big, long legged spiders in the room upon arrival, and we found a dead cockroach as we opened up the sofa bed. I tried to call front desk but no one picked up (5pm), called again the next morning (9am ish) still no one answered. Finally when I called again at 10am to request for late check out, someone finally picked up and accommodated the request. However, they said they couldn’t do anything about the bugs in the room. We won’t go back again for the price we paid for sure.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Ting,Thank you for sharing your feedback. We're delighted to hear that you and your family enjoyed our amenities. We sincerely apologize for the issues you encountered while visiting. Due to our unique island location and lush tropical surroundings, small insects may occasionally find their way indoors. We have thorough pest control measures in place, and we continuously work to minimize these rare occurrences. Your comments have been noted and will be addressed by the appropriate team members to ensure instances like this do not go unnoticed in the future. We appreciate you bringing this to our attention.Sincerely,Jim Gross,General Manager
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Our room was dirty when we got there. Sheets look like they hadn’t been washed in weeks and it smelled like we’d dog. Front staff was incredibly rude and not friendly at all. Very short and not informative at ALL. Would not stay here again. I paid so much money to be treated rudely and to sleep in what felt like a motel.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Alexis,Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short, especially regarding customer service and cleanliness. We will address your concerns with our team to ensure we uphold the high standards our guests deserve. We appreciate the opportunity to improve and hope you'll consider giving us another chance in the future. Wishing you all the best.Sincerely,Jim Gross,General Manager
par un voyageur
BED BUGS! Beware!
Publié le 4 oct. 2024 sur HotelsMy three year old got bit by bed bugs all over his leg. After spending a large amount of money for a lanai garden room for our family vacation, I will never travel here again. Absolutely disgusted.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Paradise Point Resort, Gestion de l’hôtel
Thank you for your review. It's disappointing to hear about your recent experience. We take these matters very seriously and have just done a thorough evaluation of our guestrooms. Rest assured, there is no evidence of these pests. Due to our unique island location and lush tropical surroundings, small insects like spiders may occasionally find their way indoors. We have thorough pest control measures in place, and we continuously work to minimize these rare occurrences. We wish you the best on your future travels.
par un voyageur
Publié le 2 oct. 2024 sur Expedia
The best place for a family vacation with small kids.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Daisy,Thank you for visiting Paradise Point Resort & Spa and complimenting our family-friendly atmosphere! It was a pleasure to provide you and your family with an exceptional visit; we hope you were able to enjoy movie night or a friendly putt-putt game! We are pleased you chose to stay with us, and we cannot wait to welcome you back soon!Sincerely,Jim Gross,General Manager
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Quiet safe and tranquil
Commentaires de Gestion de l’hôtel
3 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Christopher, We are delighted you could relax and enjoy your experience staying at our resort. Thank you for highlighting our quiet, secure, and tranquil environment, and we look forward to welcoming you back soon for another incredible getaway at Paradise Point Resort & Spa.Sincerely,Jim Gross,General Manager
