Ratings based on 1,047 Guest Reviews
Hear it directly from our travellers
3.2 Room cleanliness
3.5 Service & staff
3.1 Room comfort
2.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from WINDSOR
Posted Nov. 9, 2024
Quiet in comparison with India street. Still used earplugs, but not so much noise considering it’s right in town.
Comment from Hotel Management
Nov. 19, 2024 by Clayton Stone, Front Office Manager, Hotel Management
Good Morning, Thank you for taking the time to leave us such a nice review. We are happy to see that you enjoyed your time with us and we hope that you stay with us again next time travel brings you back to the area.
by A traveller
Posted Oct. 4, 2024 on Hotels
Comment from Hotel Management
Oct. 21, 2024 by Clayton Stone, Hotel Management
Good Evening, We appreciate you taking the time to leave us such a nice review. Hopefully you get a chance to stay with us again next time travel brings you back to the area.
by A traveller
Posted Oct. 3, 2024 on Expedia
Comment from Hotel Management
Oct. 21, 2024 by Clayton Stone, Hotel Management
Good Evening, We appreciate you taking the time to leave us such a nice review. Hopefully you get a chance to stay with us again next time travel brings you back to the area.
by A traveller from Zephyr Cove
Posted Oct. 3, 2024 on Expedia
Comment from Hotel Management
Oct. 21, 2024 by Clayton Stone, Hotel Management
Good Evening, We appreciate you taking the time to leave us such a nice review. Hopefully you get a chance to stay with us again next time travel brings you back to the area.
by A traveller
Posted Oct. 3, 2024 on Expedia
Dirty and outdated
Comment from Hotel Management
Oct. 21, 2024 by Clayton Stone, Hotel Management
Good Evening, Sorry your stay with us was not a pleasant one. Thanks for taking the time to let us know about your experience.
by A traveller
Posted Oct. 3, 2024 on Hotels
Comment from Hotel Management
Oct. 21, 2024 by Clayton Stone, Hotel Management
Good Evening, We appreciate you taking the time to leave us such a nice review. Hopefully you get a chance to stay with us again next time travel brings you back to the area.
by A traveller
Posted Oct. 3, 2024 on Expedia
Easy property location for Uber/lyft. Walkable distance
From Little Italy shopping and dining.
Comment from Hotel Management
Oct. 21, 2024 by Clayton Stone, Hotel Management
Good Evening, We are so happy that you enjoyed your stay with us. Hopefully next time travel brings you back to the area you get a chance to stay with us again.
by A traveller from Dorado
Posted Oct. 2, 2024 on Expedia
Comment from Hotel Management
Oct. 21, 2024 by Clayton Stone, Hotel Management
Good Evening, We appreciate you taking the time to leave us such a nice review. Hopefully you get a chance to stay with us again next time travel brings you back to the area.
by A traveller
Posted Sep. 30, 2024 on Expedia
We’ve stayed at Porta Vista in previous years, but unfortunately, we've noticed a steady decline in the hotel's maintenance and staff service. It's clear that upkeep is lacking, as you can see signs of wear throughout the hotel. The most frustrating part, however, is the customer service. The staff seems unhelpful, often giving excuses and pushing you off to speak with a manager instead of addressing any concerns themselves. It’s as if they don't want to make an effort to resolve issues, and the manager becomes their go-to excuse.
Despite the convenient location in Little Italy with its vibrant shops, great dining options, and the lovely Saturday farmer's market, it’s just not enough to justify the price and poor experience we had this time. There are many other choices in the area, and we’ll definitely be looking into alternative accommodations for our next visit.
Comment from Hotel Management
Oct. 21, 2024 by Clayton Stone, Hotel Management
Good Evening, Sorry your stay with us was not a pleasant one. I will chat with our team about making sure our guests issues are being resolved as quickly as possible. Thanks for taking the time to let us know about your experience.
by A traveller
Posted Sep. 30, 2024 on Expedia
Comment from Hotel Management
Oct. 21, 2024 by Clayton Stone, Hotel Management
Good Evening, We appreciate you taking the time to leave us such a nice review. Hopefully you get a chance to stay with us again next time travel brings you back to the area.
