Note fondée sur 912 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 janv. 2024 par staff, Gestion de l’hôtel
Good day, thank you for the response and review. This is definitely shocking to read about your experience that occurred, and we are deeply sorry that it has brought a bad image to your stay. We do highly apologize for the inconvenience. We do understand the frustration, and we will make sure that your review is taken into deep consideration and also report to the correct department. Once again, accept my sincere apologies. If travels bring you to San Diego once more, we hope you will give us another opportunity to serve you.
par un voyageur
Publié le 27 janv. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
27 janv. 2020 par Melissa, Marketing Manager, Gestion de l’hôtel
Thank you for the rating! We hope to earn another opportunity to craft a far superior experience together.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par jay, Gestion de l’hôtel
On behalf of our entire hotel team, I extend my heartfelt gratitude to you for sharing your experience with us. It is truly uplifting to receive such positive feedback, especially when it comes from individuals as significant as yourself. Your feedback has been enthusiastically shared with our team, serving as a source of inspiration as we continue to provide exceptional guest experiences.Thank you once again for taking the time to share your thoughts. We eagerly anticipate the opportunity to welcome you back in the near future.
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par J, Gestion de l’hôtel
Thank you for taking the time to fill out the guest satisfaction survey. Based on your scores, I am deeply sorry that your experience with us was below our standard. Providing the highest level of hospitality is our number one priority, and I sincerely apologize for failing to meet your expectations. I will be sharing your survey with the leadership team, to ensure the necessary guidelines are in place and reviewed, so that our valued guests enjoy a comfortable and welcoming stay. I see some sections are low graded. Was it quality, variety, perhaps something else? Your feedback would be greatly beneficial in identifying the steps we need to take to improve this area.Once again, accept my sincere apologies. If travels bring you to San Diego once more, we hope you will give us another opportunity to serve you.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Bed was uncomfortable
Commentaires de Gestion de l’hôtel
23 sept. 2024 par JAY, Gestion de l’hôtel
Good day, thank you for the response. This is definitely shocking to read about your experience that occurred with the bed, and we are deeply sorry that it has brought a bad image to your stay. We do highly apologize for this experience. We do understand the frustration, and we will make sure that your review is taken into deep consideration and also report to the correct department. Once again, accept my sincere apologies. If travels bring you to San Diego once more, we hope you will give us another opportunity to serve you.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Jay, Gestion de l’hôtel
On behalf of our entire hotel team, I extend my heartfelt gratitude to you for sharing your experience with us. It is truly uplifting to receive such positive feedback, especially when it comes from individuals as significant as yourself. Your feedback has been enthusiastically shared with our team, serving as a source of inspiration as we continue to provide exceptional guest experiences.Thank you once again for taking the time to share your thoughts. We eagerly anticipate the opportunity to welcome you back in the near future.
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 sept. 2024 par jay, Gestion de l’hôtel
On behalf of the entire hotel team, I want to express our sincere gratitude for taking the time to share your recent experience with us. Your feedback is immensely important to us, and we truly appreciate your kind words.It is always heartening to hear such positive feedback, especially when it comes from valued guests like you. Your comments have been shared with our dedicated team, and it has filled them with a great sense of pride to know that their efforts have resulted in a memorable and enjoyable stay for you.We are committed to providing exceptional service and creating memorable moments for our guests, and your feedback serves as a testament to our ongoing efforts. We are genuinely thrilled that you had a great experience with us.Once again, thank you for choosing to stay with us and for sharing your feedback. We look forward to the pleasure of welcoming you back to our hotel in the near future. Should you have any further comments, suggestions, or requests, please do not hesitate to reach out to us. Your satisfaction remains our top priority.Wishing you safe travels and wonderful adventures ahead!
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Asked for baby crib on two trip to this location. the cub did not arrive until several hours latter. arrived at location after midnight. request for crib was several days before the trip
Commentaires de Gestion de l’hôtel
15 sept. 2024 par J, Gestion de l’hôtel
Good day,Thank you for your prompt response, and we sincerely apologize for any inconvenience you have experienced. We fully comprehend your frustration, and please rest assured that we take this matter very seriously.We will ensure that your feedback is thoroughly reviewed and promptly communicated to the relevant departments to address and rectify the issue. Our aim is to continuously improve our services, and your input plays a vital role in helping us achieve this.Once again, we appreciate your patience and understanding as we work to resolve the matter. If you have any further information or concerns you'd like to share, please do not hesitate to let us know.Thank you for bringing this to our attention, and we are committed to ensuring a more satisfactory experience for you in the future.
par un voyageur
Publié le 12 sept. 2024 sur Expedia
10
Commentaires de Gestion de l’hôtel
15 sept. 2024 par JAY, Gestion de l’hôtel
On behalf of the entire hotel team, I want to express our sincere gratitude for taking the time to share your recent experience with us. Your feedback is immensely important to us, and we truly appreciate your kind words.It is always heartening to hear such positive feedback, especially when it comes from valued guests like you. Your comments have been shared with our dedicated team, and it has filled them with a great sense of pride to know that their efforts have resulted in a memorable and enjoyable stay for you.We are committed to providing exceptional service and creating memorable moments for our guests, and your feedback serves as a testament to our ongoing efforts. We are genuinely thrilled that you had a great experience with us.Once again, thank you for choosing to stay with us and for sharing your feedback. We look forward to the pleasure of welcoming you back to our hotel in the near future. Should you have any further comments, suggestions, or requests, please do not hesitate to reach out to us. Your satisfaction remains our top priority.Wishing you safe travels and wonderful adventures ahead!
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Clean
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Jay, Gestion de l’hôtel
On behalf of the entire hotel team, I want to express our sincere gratitude for taking the time to share your recent experience with us. Your feedback is immensely important to us, and we truly appreciate your kind words.It is always heartening to hear such positive feedback, especially when it comes from valued guests like you. Your comments have been shared with our dedicated team, and it has filled them with a great sense of pride to know that their efforts have resulted in a memorable and enjoyable stay for you.We are committed to providing exceptional service and creating memorable moments for our guests, and your feedback serves as a testament to our ongoing efforts. We are genuinely thrilled that you had a great experience with us.Once again, thank you for choosing to stay with us and for sharing your feedback. We look forward to the pleasure of welcoming you back to our hotel in the near future. Should you have any further comments, suggestions, or requests, please do not hesitate to reach out to us. Your satisfaction remains our top priority.Wishing you safe travels and wonderful adventures ahead!
