Note fondée sur 1 102 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de manor
Publié le 7 déc. 2024
Commentaires de Gestion de l’hôtel
7 déc. 2024 par Mike, Gestion de l’hôtel
Thank you Judith for taking the time to submit a review about your recent experience with us. I would like to apologize that we fell short of delivering a perfect stay. Hopefully you let us know about any/ all areas in which we could have improved your time here.
par un voyageur
Publié le 20 oct. 2024 sur Expedia
The staff were incredible. From the moment we got there they were friendly, helpful and happy. It didn’t matter where we were in the hotel it was the same. I give the staff at the front desk a 12 out of 10 as they went above and beyond every time we saw them. Definitely recommend this stay
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Mike, Gestion de l’hôtel
Thank you Doug for taking the time to submit a review about your recent experience with us. I am pleased to hear that you had positive interactions with our team. They are a great group of hospitality professionals that I have the pleasure to work alongside daily! Thank you again!
par un voyageur
Publié le 17 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Mike, Gestion de l’hôtel
Thank you Michael for taking the time to submit a review about your recent experience with us. We are pleased to hear that you enjoyed your stay. Hopefully you will consider staying with us again in the future!
par un voyageur
Publié le 16 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Mike, Gestion de l’hôtel
Thank you Sharon for taking the time to submit a review about your recent experience with us. We are pleased that you had a pleasant stay. Hopefully you will consider staying with us again soon!
par un voyageur
Publié le 15 oct. 2024 sur Expedia
The staff was welcoming and supportive.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Mike, Gestion de l’hôtel
Thank you Jamila for taking the time to submit a review about your recent experience with us. We are pleased to hear that you enjoyed your stay with us. Hopefully you will consider staying with us again!
par un voyageur
Publié le 15 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Mike, Gestion de l’hôtel
Thank you Hoi Yen Michelle for taking the time to submit a review about your recent experience with us. I would like to apologize that your time with us fell short of what was expected. I am hopeful that you brought your dissatisfaction to our attention and allowed us the opportunity to make it right. Thank you and I apologize again.
par un voyageur
Publié le 15 oct. 2024 sur Expedia
Many things were lacking on our recent trip from Oct 12-14. First the bathroom doors locks automactially and you have to pull the handle upwards and not downwards to open it which is truly strange, very low water pressure from the bathroom sink, cold water comes in very delayed, no laundry facilties, very noise and hard to sleep because of the freeway across the hotel, the heater didn’t work, when they did house cleaning they only brought up one body towel even though we were a family of four and placed it on top of the toilet tank very unsanitary, tv remote didn’t work. I wish I could have gotten a refund for our stay. Very disappointed.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Mike, Gestion de l’hôtel
Thank you Josue for taking the time to submit a review about your recent experience with us. I would personally like to apologize that you did not have a better experience with us. I am hopeful that prior to submitting multiple reviews on social media, you did bring your dissatisfaction to our attention and allowed us the opportunity to try to make it right. I do apologize again that you did not have a better experience with us.
par un voyageur
Great service
Publié le 15 oct. 2024 sur HotelsVery clean and comfortable
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Mike, Gestion de l’hôtel
Thank you Roxanna for taking the time to submit a review about your recent experience with us. We are pleased to hear that you found our hotel clean and comfortable. Hopefully you will come back again soon!
par un voyageur de Tijuana
Publié le 14 oct. 2024 sur Expedia
Me tocó el baño sucio pedí que lo limpiaran 4 veces y nunca hicieron nada, por lo tanto tuve que pedir mi salida y requiero mi reembolso
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Mike, Gestion de l’hôtel
Thank you Hilsse for taking the time to submit a review about your recent experience with us. I would like to apologize that you did not have a positive experience with us. I am pleased that we were able to provide you a refund. We are always hopeful that when we do do right by our guests, providing a negative review is not given since we choose to do right by you. I apologize again that you did not have a better experience with us.
par un voyageur
Publié le 13 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Mike, Gestion de l’hôtel
Thank you Hector for taking the time to submit a review about your recent experience with us. I would like to apologize that your time with us was not as expected. Hopefully you let the team know and allowed them the opportunity to address any/ all areas for you. I apologize again that your time here was not better!
