Note fondée sur 797 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 janv. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
5 janv. 2023 par Mike Jones-Assistant General Manager, Gestion de l’hôtel
I was wonderful to have you staying with us the past few days. We really appreciate the perfect score and hope that we'll see you again in the future. Have a wonderful 2023!
par un voyageur
Publié le 11 sept. 2016 sur Hotels
par un voyageur
Publié le 7 sept. 2014 sur Hotels
par un voyageur
Publié le 3 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par Mike Jones - Assistant General Manager, Gestion de l’hôtel
Adriana, it's great to see that you had such a great experience with us! Thanks for the perfect "10"! Please keep us in mind when you come back to the area.
par un voyageur
Publié le 1 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 août 2024 par Mark, Gestion de l’hôtel
BrianSorry to hear you did not enjoy your stay.Kindly note that we will be remodeling all guest rooms and common areas in the fall to bring all guests a refreshed and more modern look.If you have any additional notes or feedback, please let us know. We look forward to exceeding your expectations in the future.
par un voyageur
Publié le 1 août 2024 sur Expedia
Our room had a leak in ceiling and made carpet really wet. Room smelled like old misty carpet.
There was garbage from room throughout the hotel and dirty linen. The staff was friendly but didn’t seem too concerned about issues. The positive is the shower was full stream.
I just thought for the price it would have been worth it. Huge price tag for a week stay no maid service, had to always ask to get tp
Rooms seemed outdated
Would not go back.
Commentaires de Gestion de l’hôtel
1 août 2024 par Mike Jones - Assistant General Manager, Gestion de l’hôtel
Brian, I'm sorry for the issue with the leak. I appreciate you letting us know about your concerns. Our maintenance team has solved the leak problem and we've spoken with the housekeeping department regarding the garbage and linen left in the hallways. We ask our guests to only put these items out during the hours of 8am-3pm so that we can collect them and keep the halls clean. Unfortunately, people don't always respect that and left things out during hours we didn't have someone here to go around to pick them up.
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Dirty laundry & garbage from rooms we’re left in hallways for days
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Mike Jones - Assistant General Manager, Gestion de l’hôtel
David, we do have a dedicated person assigned to pick up those items daily. We've asked our guests to leave items out to be picked up between the hours of 8am-3pm each day so that we can wash the linen and throw out the trash. That's why the items were in the hallway but they were also picked up daily.
par un voyageur
Publié le 29 juill. 2024 sur Expedia
The hotel is very welcoming, and has a warm feeling. Every aspect of is VERY clean, and well maintained. The staff if very kind, helpful, and knowledgeable. The person who checked us in, Mark Angeli, appeared to be real busy, and under pressure, but delivered like a champ. Got us the room we wanted, and hand delivered the bedding we needed for our daughter. This was late in the evening, and we saw him again in the morning delivering towel at the pool. He’s amazing!
The pool area has a big fire pit with lots of comfortable seating, a big grassy area, and two bbq grills. Everything’s spaced out just right. The property is surrounded by tall trees, and feels like a nice getaway. Will definitely be coming here again!
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Mike Jones - Assistant General Manager, Gestion de l’hôtel
Angelica, it's absolutely wonderful to see that you had such an amazing stay with us! Thank you for taking the time to recognize Mark and his exceptional guest service as well! He's a great example for our staff to follow. Please keep us in mind for any future stays in the area.
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Mike Jones - Assistant General Manager, Gestion de l’hôtel
Gustavo, thank you very much for your recent stay. Please stop by and see us again the next time you need a place to stay in San Diego
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Good experience.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Mike Jones - Assistant General Manager, Gestion de l’hôtel
Chelsey, I'm happy to see that you had a good experience with us. Thanks for taking the time to share your thoughts. Please come back and see us again the next time you're in San Diego!
