Ratings based on 895 Guest Reviews
Hear it directly from our travellers
2.9 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 1, 2024
NA
Comment from Hotel Management
Oct. 10, 2024 by Super 8 Team, Hotel Management
Thank you so much, Dorene, for the 5-star rating! We're thrilled that you had such a great experience, and we can't wait to welcome you back on your next stay.
by A traveller
Posted Aug. 26, 2024 on Expedia
Our stay was a horrible experience! Our room smelled of dope. We requested 2 extra bath towels as there were only 2 in the room and four adults. The front desk refused our request as there wasn’t anyone available from housekeeping when we checked in. The breakfast was a joke. They don’t even have a toaster and loaf of bread! We requested daily room service for our four day scheduled stay. Our room was NEVER CLEANED during our entire stay. Our experience was so bad that we changed our travel plans so that we checked out a day early. We also cancelled all of our remaining Super 8 bookings (5 days worth) and completely changed to another hotel chain. Also, we had to make all of our itinerary changes from the hotel lobby as the Wifi didn’t work. Overall a TERRIBLE experience!!!!
Comment from Hotel Management
Aug. 27, 2024 by MO, Hotel Management
Thank you for providing such detailed feedback about your stay. I’m deeply sorry to hear about the numerous issues you encountered, including the unpleasant odor, lack of bath towels, inadequate breakfast options, and failure to provide room service. This is certainly not the experience we want for our guests. I apologize for the inconvenience and frustration this caused, and I understand why you decided to alter your travel plans. I will escalate these concerns to our management team to address and improve our services. Your feedback is invaluable in helping us enhance our guest experience. If you have any additional details or if there’s anything else we can do to make this right, please let us know. Thank you for bringing these matters to our attention.
by A traveller
Posted Aug. 25, 2024 on Expedia
The front desk staff is very unknowledgeable. The rooms are rundown and the elevators have a bad odor.
The one okay amenity was the breakfast area. The lady in there was nice & it was clean. I asked to shorten my stay by 1 night 28 hours in advance & was told has to be approved by a manager. I called multiple times & emailed to no avail. I was charged all 3 nights. Next time I’ll pay more & stay somewhere better. Super 8’s are franchised owned, that’s why they can treat their guests in such a way! Please avoid this hotel!
Comment from Hotel Management
Aug. 27, 2024 by MO, Hotel Management
Thank you for sharing your detailed feedback. I’m very sorry to hear about the issues you encountered during your stay, including the condition of the rooms, the odor in the elevators, and the difficulty with changing your reservation. This is certainly not the level of service we aim to provide. I will address these concerns with our team to ensure improvements are made. I’m glad to hear you had a positive experience with the breakfast area and staff member there. Please accept our apologies for the inconvenience, and if you have any further details or if there’s anything else we can do to make this right, please let us know. We value your input and hope to have the chance to better serve you in the future.
by A traveller
Posted Aug. 22, 2024 on Hotels
Comment from Hotel Management
Aug. 27, 2024 by nancy, Hotel Management
Dear Nicole,Thank you for your stayed here at super8, we do apologies about inconvinine you had.
by A traveller
Posted Aug. 21, 2024 on Expedia
Comment from Hotel Management
Aug. 27, 2024 by nancy , Hotel Management
dear federic , thanks for staying with us @ super 8 , im sorry if we had any inconvenient , with your stay . and thanks for giving us a review
by A traveller
Posted Aug. 21, 2024 on Expedia
First time I’ve ever stayed anywhere that had no king beds. But breakfast was good and location was convenient.
Comment from Hotel Management
Aug. 27, 2024 by MO, Hotel Management
Thank you for your feedback. We’re glad you enjoyed the breakfast and found the location convenient. I apologize for the inconvenience regarding the bed options. We appreciate your comments and will take them into consideration as we look to improve our offerings. If there's anything else we can assist with or if you have further suggestions, please let us know. We hope to have the opportunity to serve you again in the future.
by A traveller
Posted Aug. 20, 2024 on Expedia
It was okay for a quick overnight stop. Breakfast was fine.
Comment from Hotel Management
Aug. 27, 2024 by MO, Hotel Management
Thank you for your feedback. We’re pleased to hear that the stay was satisfactory for your overnight stop and that you enjoyed the breakfast. If you have any suggestions for how we can improve or if there’s anything we can do for you in the future, please let us know. We hope to have the opportunity to serve you again
by A traveller
As expected all good
Posted Aug. 20, 2024 on HotelsAs expected all good
Comment from Hotel Management
Aug. 27, 2024 by MO, Hotel Management
Thank you for your feedback. We're glad to hear that everything met your expectations. If there’s anything else we can do for you or if you have any suggestions for improvement, please let us know. We look forward to welcoming you back!
by A traveller
Posted Aug. 20, 2024 on Expedia
I call to report that toilet wasn’t working, receptionist said she will have it fix, I went out, come back, not working , I couldn’t use the toilet! It was clean, but it didn’t flush
Comment from Hotel Management
Aug. 27, 2024 by MO, Hotel Management
Thank you for letting us know about the issue with the toilet. I’m very sorry to hear that it wasn't fixed despite reporting it to the receptionist. This should not have happened, and I understand how frustrating it must have been. I will address this issue with our maintenance team to ensure it is resolved promptly in the future. Please accept our apologies for the inconvenience, and if there’s anything else we can do to make this right or if you have additional feedback, please let us know.
by A traveller from Calexico
Posted Aug. 19, 2024 on Expedia
It's a great website
Comment from Hotel Management
Aug. 27, 2024 by nancy, Hotel Management
Dear Hugo,Thank you for taking your time to write candid review, we are glad to hear that you had enjoyed your stayed.
