Note fondée sur 385 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,5 Service et personnel
3,0 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 oct. 2022 sur Expedia
We never went to The Pacific!! We got a text from Expedia telling us the Pacific was closed due to renovations and we were booked at Motel 6 Chula Vista. We paid $50. to take us there only to find out we did not have a reservation. So Expedia has our $274. and we have no accommodations. We rebooked through Expedia and Paid again We are now at Town and Country Resort
par un voyageur
Publié le 28 sept. 2022 sur Hotels
This place is definitely not worth how much they charge. The room stinks and the bed is terrible. Upon check in we witnessed someone trying to check in but was given the wrong room. Management was unprofessional and berated the customer that they had booked under a third party and handed them a half deflated mattress. We were informed that Peking was an extra charge for this specific weekend because of a “blackout date”. We only spent a few hours here until we had enough. We happily packed up and went to another location. I would never recommend this place.
Commentaires de Gestion de l’hôtel
29 sept. 2022 par General Manager, Gestion de l’hôtel
Dear Alexis,Thank you for sharing your comments with us. We are very sorry to hear that you were not pleased with your room or bed. In addition, we strive to provide our guests with friendly and helpful service on all occasions, and we are sorry that you felt otherwise. Thank you, and we wish you happier travels ahead.
par un voyageur
Publié le 19 sept. 2022 sur Expedia
No me respetaron la reservación y me mandaron a otro hotel más lejos y más caro
par un voyageur
Disappointing.
Publié le 15 sept. 2022 sur HotelsOur room was quite dirty, the carpet was very noticeably crusty and dirty. The lamp in the room was missing the shade and the bathtub required cleaning as there was dirt and stains in the shower. The pool was quite nice and the bed was comfortable but I’m not sure why so many hotels skimp on the pillows. Overall I wouldn’t stay again as I was schedule to stay for a few nights but after arriving to the hotel I had to make other arrangements. The hotel has a similar pricing to other hotels in the area but the quality is no where close. I understand it’s a budget hotel/motel but that doesn’t mean you can’t maintain basic hygiene.
Commentaires de Gestion de l’hôtel
16 sept. 2022 par General Manager, Gestion de l’hôtel
Dear John,We're saddened to learn you were disappointed with your stay despite our inviting pool. Please accept our apologies for any concerns about cleanliness and for any disappointment with the pillows. We'll look into your comments further, and we hope you'll allow us another chance to impress you.
par un voyageur
Publié le 12 sept. 2022 sur Expedia
par un voyageur
Cockroaches! and rude staff at front desk
Publié le 12 sept. 2022 sur HotelsJasmine at the front desk acted completely annoyed by everyone and everything and seemed to hate her job. She made it abundantly clear to each guest that she took zero joy in serving them. Everyone was an inconvenience to her. The place is dirty and completely unrepresentative of the photos on line. I witnessed her being rude to people calling in, and hanging up on them. The person in line in front of me was cancelling her room due to three large cockroaches in her bathtub. Do yourself a favor and spend the extra money to stay anywhere else but here. My husband’s comment was “not even when I was young and broke would I even have stayed here on a guys trip” and “I don’t care if you have to pay to get us out of this. We’re leaving.”
The hotel should not be allowed to use the photos they have on line because the rooms do NOT look like the photos AT ALL. They look like scenes from movies, where only bad things happen.
par un voyageur
Publié le 11 sept. 2022 sur Hotels
par un voyageur
Publié le 10 sept. 2022 sur Expedia
The smell in the room was unbearable, ne refrigerator or Microway, I checked out after two hours being there, stuff didn't even asked why I was checking out if I paid was for two nights, I didn’t even want to bother asking for refund, total loss.
Commentaires de Gestion de l’hôtel
12 sept. 2022 par General Manager, Gestion de l’hôtel
Dear Wilson,Thank you for offering feedback about your recent experience at our hotel. We're sorry you were disappointed with our accommodations. Guests are encouraged to notify us of any issues they encounter so we may assist them, and we apologize that we were unaware of the odor in your room. Given another opportunity, we hope we can host you for the stay you expected.
par un voyageur
Publié le 10 sept. 2022 sur Expedia
par un voyageur
Publié le 9 sept. 2022 sur Expedia
Muy sucio y muy viejas las habitaciones devén renovarlas exelente ubicación es todo pero en general los trabajadores de limpieza y el front frack exelente servicio pero necesitan renovar su hotel muy cochino y viejo
Commentaires de Gestion de l’hôtel
10 sept. 2022 par General Manager, Gestion de l’hôtel
Dear Teresa,Thank you for staying with us and taking the time to share your thoughts. We're glad our friendly staff and convenient location added to your experience. However, we apologize for any concerns about the condition of the property, and we'll keep your comments in mind. Should you be in the area again, please consider coming back to see us.
