Avis Best Western Park Hotel Continental

Dear Mr. Sharif,thank you for your review! It is very important for us to listen to the feedback of our Guests and in some cases clarify the dynamics of events.It was very kind of you to communicate with us before your arrival your wishes and requests and it was an honor for us to be at your disposal.Unfortunately, however, this review does not correctly state what happened, so allow us to point this out: the room you booked through Expedia was a classic type therefore you were assigned the same type of room you booked. You checked in in the early afternoon, only in the evening looking at our site you came down to the front desk accusing us of providing untrue photos of the property claiming that it was not the same hotel represented. At that point the staff simply showed you that the type you were showing us was the 'deluxe', thus a different type from the one booked. You were also shown your reservation where clearly it was spelled 'classic'. The front desk accommodated your wish to see the deluxe type and you were taken to the room to verify that it was to your liking, subsequently given the positive outcome we allowed you to change room on the same evening as per your request.Although it would have been permissible to charge the cost of the classic room for the entire night, a service you extensively used, we agreed to the change with only the cost of cleaning, with no surcharges or penalties. After asking if you were ready for the change we handed you the new key, a few minutes later we received your call: you no longer wanted to change the room. You decided to anticipate the departure without notice, in this case the cancellation was in penalty and again we allowed the latter to be free. We are sorry that your experience was not to your liking, we have done our best to fulfill your requests and wishes, and so we will continue to do for all our Guests and the esteem they have for us!We thank you again for giving us the opportunity to confront each other publicly!Kind Regards