Note fondée sur 37 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,5 Propreté de la chambre
2,9 Service et personnel
2,4 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 août 2024 sur Hotels
par un voyageur
Publié le 9 août 2024 sur Expedia
The place is cozy and clean..
par un voyageur
An Act of simple gesture is important!
Publié le 27 mars 2024 sur HotelsThe staff are not the same as usual sogo you know of. Not friendly!
Commentaires de Gestion de l’hôtel
2 avr. 2024 par Melisza Duenas - Hotel Manager, Gestion de l’hôtel
Dear Mam Kim, We are sorry to learn about your less than satisfactory experience with the staff during your stay at Sogo Hotel. Providing excellent customer service is a top priority for us, and we understand the importance of friendly and attentive staff in creating a pleasant atmosphere for our guests. We will make sure to address this issue with our team and provide them with additional training to ensure that they maintain the high standards of hospitality that Sogo Hotel is known for. Your feedback is valuable to us, and we appreciate your bringing this to our attention. Thank you, and we hope to have the opportunity to serve you better in the future.Sincerely,Melisza DuenasHotel Manager
par un voyageur de Cape Coral
Publié le 19 mars 2024 sur Expedia
We traveled all the way from Florida USA, our first room didn’t have any electricity, staff was very kind to move us to another room, but it smelt like an ashtray, I was told they were going to spray the whole, so I said okay, but upon waking up the next day I was bitten by bed bugs( it was disgusting) my back was all red from bed bugs bite. So the supervisor moved us to an executive room with no extra charge, and this room had a jacuzzi and all but it has mildew all around the tub, just couldn’t wait for my 6 days stay there.
The owner of this hotel needs to a lot of renovating to their properties.
The staff though were amazingly incredible to us. They all deserved a raised.
Commentaires de Gestion de l’hôtel
19 mars 2024 par Melisza Duenas - Hotel Manager, Gestion de l’hôtel
Dear Ma'am Mercedita, It's disappointing to hear about your unpleasant experience during your stay at Hotel Sogo Mexico. It seems that despite the staff's kindness, the conditions of the rooms were far from satisfactory. However, I appreciate your acknowledgment of the staff's exceptional service, and I hope they receive the recognition they deserve. It's essential for us in management team to address these issues to provide a better experience for their guests in the future. I hope we will see you again and rest assured that will not happen again.
par un voyageur
Publié le 30 janv. 2024 sur Expedia
so clean
Commentaires de Gestion de l’hôtel
2 févr. 2024 par Apple, Gestion de l’hôtel
Dear Mr. Tsuyoshi, I sincerely apologize for the inconvenience, we'll check on this immediately. Hoping that you will check in again at our hotel and I will guarantee that we would have improved our facilities on your next visit.Thank you.Melisza DuenasHotel Manager
par un voyageur
Brothel
Publié le 27 août 2023 sur HotelsWorst hotel stayed in fir longtime . Felt like ass in a brothel .
Commentaires de Gestion de l’hôtel
22 nov. 2023 par Apple, Gestion de l’hôtel
Dear Brothel,We are sorry for your experience during your stay with us. The room that you booked is usually a favorite among guests and we regret that you did not get a similar impression. Rest assured that we have received your feedback and we're doing our best to improve them. The next time you stay with us, we will make sure to serve our best to ensure your satisfaction while staying here.Thank you for your support to us.Regards,Melisza D. Hotel Manager, Hotel Sogo Mexico
par un voyageur
Publié le 17 mai 2021 sur Hotels
the foods is very bad, specially the they served us spoiled rice, and the vegetables is bad.
par un voyageur
Publié le 22 avr. 2021 sur Hotels
par un voyageur
Publié le 22 févr. 2021 sur Hotels
par un voyageur
Publié le 31 déc. 2019 sur Hotels
I booked a non-smoking room, but the hotel receptionist give me a smoking room. When my arrival at the hotel , they have bo ideal about the online booking and i been waiting about half hours. I didn't get any notice about the room environment. They just simply select a room for me where the room looks like under renovation which the washroom have water on floor
