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citizenM San Francisco Union Square

4.0 star property
4-star hotel near Moscone Convention Center, connected to a rail/subway station

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Photo gallery for citizenM San Francisco Union Square

Room, 1 King Bed | City view
Building design
Exterior
Exterior
Bar (on property)

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Free WiFi
  • Air conditioning

Explore the area

Map
72 Ellis Street, San Francisco, CA, 94102
  • Union Square
    ‪3 min walk‬
  • Moscone Convention Center
    ‪11 min walk‬
  • Oracle Park
    ‪3 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪30 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

  • City view
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

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Inn At Union Square

Union Square
  • Breakfast included
  • Free WiFi
  • Business services
  • Housekeeping
4.7 out of 5, Exceptional, 1,001 reviews
The price is CA $170
CA $227 total
includes taxes & fees
May 21 - May 22
Inn At Union Square

About the area

San Francisco

Heart of San Francisco.Within a 10-minute walk of this Union Square hotel, you'll find Union Square and San Francisco Museum of Modern Art. Oracle Park and San Francisco Bay are also within 2 miles (3 km).

What's nearby

  • Union Square - 3 min walk - 0.3 km
  • San Francisco Museum of Modern Art - 8 min walk - 0.7 km
  • Moscone Convention Center - 11 min walk - 1.0 km
  • Oracle Park - 3 min drive - 2.5 km
  • Lombard Street - 4 min drive - 2.8 km

Getting around

  • Market St & 4th St Stop - 2 min walk
  • San Francisco Station - 19 min walk
  • San Francisco Intl. Airport (SFO) - 30 min drive

Restaurants

  • ‪Cable55 - ‬3 min walk
  • ‪Kin Khao - ‬3 min walk
  • ‪King Of Thai Noodle - ‬2 min walk
  • ‪Caffé Central - ‬2 min walk
  • ‪Burger King - ‬2 min walk

About this property

citizenM San Francisco Union Square

4-star hotel near Moscone Convention Center, connected to a rail/subway station
Along with a restaurant, there's a coffee shop/cafe on site. Public spaces have free WiFi and wired Internet. A 24-hour business center and coworking spaces are available. A 24-hour fitness center, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly citizenM San Francisco Union Square.

This 4-star San Francisco hotel is smoke free.

  • 1 building
  • 195 guestrooms or units
  • 9 levels
  • Built in 2021
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • Dining venue
CitizenM San Francisco Union Square offers 195 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Housekeeping is provided on request.

Languages

English

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Hotel Nikko San Francisco

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.7 out of 5, Exceptional, 2,325 reviews
The price is CA $234
CA $339 total
includes taxes & fees
May 4 - May 5
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Property amenities

Family friendly

  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available for a fee: USD 22 per person
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • iPad
  • iPod dock
  • LED TV with cable channels

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 22 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, JCB International, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. This property uses wind energy, plus eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

citizenM San Francisco Union Square Hotel
citizenM San Francisco Union Square San Francisco
citizenM San Francisco Union Square Hotel San Francisco

citizenM San Francisco Union Square Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 990 out of 1236 reviews
Rating 8 - Good. 182 out of 1236 reviews
Rating 6 - Okay. 40 out of 1236 reviews
Rating 4 - Poor. 15 out of 1236 reviews
Rating 2 - Terrible. 9 out of 1236 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

JEFFERY, Indianapolis

Stayed 2 nights in Mar 2025

10/10 Excellent

Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a perfect little nest for us.
Stayed 1 night in Mar 2025

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, perfect And clean. Friendly, knowledgeable, thoughtful and professional staff made us welcome and took great care of us. breakfast was delicious - love the decor and common spaces
Stayed 1 night in Jan 2025

10/10 Excellent

wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Josh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inexpensive and nice size for 1-2 travelers. Just enough room with cool amenities. Nice bar and lounge areas. Kudos to Fernie for making us feel welcome and providing recommendations nearby. I will definitely be back to stay again.
Stayed 1 night in Jan 2025

4/10 Poor

Scott

Stayed 1 night in Jan 2025

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and location
Stayed 2 nights in Jan 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!
Stayed 3 nights in Jan 2025

10/10 Excellent

Josef

Stayed 3 nights in Jan 2025

10/10 Excellent

ALDO

Stayed 1 night in Jan 2025

10/10 Excellent

Saurin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at this property as a single business traveler and had a very good experience with check-in, very well designed and appointed art-boutique hotel, rooftop access overlooking the city, modernly designed rooms, easily walk to BART train station as well as other areas. Would stay again.
Stayed 2 nights in Jan 2025

8/10 Good

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Yena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great option for a business trip! The amenities were excellent, and the space was clean and well-maintained. While the room was a bit tight (typical for the city), it was perfect for a solo traveler. The surrounding area felt slightly sketchy, but the hotel had good security in place, which provided peace of mind. Overall, a convenient and comfortable stay!
Stayed 1 night in Jan 2025

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying at the citizenM. We are here on vacation but had to work for a few hours every morning and the Wi-Fi in the lobby was reliable and fast. Breakfast was also awesome! Better than the breakfast we had when we went to a restaurant. All the staff were welcoming, so helpful, and did a great job at making us smile. Rooms are perfect, are on the smaller side but have black out blinds, great lighting, and lots of plugs for charging. We hope to return!
Stayed 3 nights in Jan 2025

10/10 Excellent

Liara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Devinne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Jan 2025

10/10 Excellent

Radha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the style and cleanliness of the property and hotel room.
Stayed 1 night in Dec 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gem of a Bourique Hotel Brand

We did not know about this brand. But this was such a gem of a boutique hotel—our room was small but AWESOME in every way; from bed to shower to connectivity—that we became members and will stay here again (in April) and in any other city we can find one!
Stayed 1 night in Jan 2025

10/10 Excellent

Tan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice place to stay

Great place to stay for 1. For 2 is abit squeezy. Location is excellent. Cable car station in powell is super near.
Stayed 2 nights in Jan 2025

6/10 Okay

Charles

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Danielle, Washington

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at the citizenM! A darling little jewel box steps away from shops and restaurants and easy walk to Moscone conference center and other conference hotels. Staff was especially friendly and helpful -- kudos! The comfortably appointed lounge space is a nice alternative to the room -- which, though small, is thoughtfully designed. The one thing that I would draw to the management's attention: the bath towels. The word that comes to mind is "crispy" -- they were rather thin and rough (particularly by comparison with very comfy and soft bed linens). I might not even have mentioned it except that there's a large mirror in the lobby area that promises fluffy towels! I'll be back, though.
Stayed 4 nights in Jan 2025

8/10 Good

Rikesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value option in San Francisco

The room itself is extremely small with very little room to place luggage, but suited our needs for a short stop in San Francisco. The location is reasonable and it was one of the better value hotels in a very expensive city.
Stayed 2 nights in Oct 2024

10/10 Excellent

Victoria

Stayed 1 night in Jan 2025