Note fondée sur 925 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,3 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 oct. 2024 sur Expedia
This hotel is not really up to Marriott standards and ridiculously expensive for what you get. Check-in was okay, but I had a two night stay, and never got any maid service. (That's the reason for the very low cleanliness star rating.) Flashing light from a smoke detector right over the bed was super irritating and made sleep difficult. It would have been nice to use the pool more, but on second night a bunch of teens were canon-ball style jumping into it and creating all kinds of noise. Staff in the bistro were friendly and food was okay there, but the menu options are pretty limited, and there are no other restaurants (or any other conveniences) in the immediate neighborhood. Walls are thin and could hear people in room next to mine. Double-paned windows keep out most but not all of the freeway and street/garage noise. And they charge you a hefty $20 a day for parking! On check-out was not even asked "how was your stay." Would definitely not go back to this hotel.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par GM, Gestion de l’hôtel
Dear Jeannine,I'm very sorry that you did not enjoy your stay. Daily housekeeping is available upon request. I regret that you experience light pollution from the smoke detector and noise pollution from the room next door. Our guests' experience is of the utmost importance to us, and your comments help us improve and become a better hotel. We hope you will reconsider a return visit in the future as we would love to provide you with a better stay.Sincerely,Serina DelgadoGeneral Manager
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 oct. 2024 par GM, Gestion de l’hôtel
Dear Jennifer, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Serina Delgado, GM
par un voyageur
Publié le 29 sept. 2024 sur Hotels
I have taken my emotional support dog before and never charged me. This time she charged me $150. My dtr. Arrived an hour later and had her dog with her in her arms and they never even mentioned it and did not charge her.
Also, the cafe/bistro tables were dirty when we had breakfast the first morning, even though there were very few patrons. The 2nd morning, they were short staffed and the woman who stepped in was unfriendly, unaware of what was going on around her. We waited in line 20 minutes or more. I was very disappointed tbis stay.
The rooms and hotel itself were still nice and clean and comfortable.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par GM, Gestion de l’hôtel
Dear Cathyrn J, I'm sorry to hear that we did not meet your expectations during your recent stay. I apologize for any confusion regarding our Pet Policy. The pet fee covers the cost of deep cleaning the room after your departure to ensure it is suitable for guests with allergies. We aim to be transparent about our fees and I regret that this was not effectively communicated to you. Your feedback is valuable and will help us improve our communication in this area. We hope to have the opportunity to host you and your pet again in the future. Sincerely, Serina Delgado, GM
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Excellent
Commentaires de Gestion de l’hôtel
24 sept. 2024 par GM, Gestion de l’hôtel
Dear Jorge, Thank you for choosing to stay with us. We appreciate the high rating you've given. Whenever you plan your next visit, we promise to provide the same level of comfort and convenience that made your stay exceptional this time. Best, Serina Delgado, GM
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par GM, Gestion de l’hôtel
Dear Chelsea, We appreciate your high recommendation and welcome you to settle in again anytime. Best, Serina Delgado, GM
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Love it all!
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Diffident staff--Incomplete parking garage with limited access to the the hotel (ground floor only). Isolated location--no room clock or bottled water--
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Close to hospital I was working at.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par GM, Gestion de l’hôtel
Dear James T, We are delighted that you took the time to write. Your review lets us know that your stay was enjoyable. I'm thrilled our location was ideally suited for your travel needs. We thank you for your patronage and hope to be your hotel of choice in the area. Best, Serina Delgado, GM
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par GM, Gestion de l’hôtel
Dear Maria L, Thank you for choosing to stay with us. We appreciate the high rating you've given. Whenever you plan your next visit, we promise to provide the same level of comfort and convenience that made your stay exceptional this time. Best, Serina Delgado, GM
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 sept. 2024 par GM, Gestion de l’hôtel
Dear Ashur, Thank you for choosing to stay with us. We appreciate the high rating you've given. Whenever you plan your next visit, we promise to provide the same level of comfort and convenience that made your stay exceptional this time. Best, Serina Delgado, GM
