Note fondée sur 164 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,6 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 juin 2019 sur Expedia
Le personnel est formidable et plein d’attentions. Un accueil chaleureux et agréable. Un petit-déjeuner équilibré et frais.
Un établissement à choisir les yeux fermés.
Fantastique expérience.
Proche des principales attractions.
Commentaires de Gestion de l’hôtel
9 juill. 2019 par The Mansion Team, Gestion de l’hôtel
Bonjeur, We are most pleased to have been able to host your visit to our lovely city.
Come back soon, Bring family, invite friends.
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par AS, Gestion de l’hôtel
Greetings of the day Idil! It was our true and sincere pleasure to make your stay at the Mansion such a memorable one. We are overjoyed by receiving such kind words from you. When a future travel plan includes our lovely City, we would honor to host you again, and please extend this invitation to friends & family as well. We hope to become your home away from home! Pleasure always! -Amit S Mansion Chief Concierge
par un voyageur
Publié le 17 sept. 2024 sur Hotels
par un voyageur de Monroe
Publié le 7 sept. 2024 sur Expedia
Old-house fanatics like us will take any opportunity to stay in homes turned hotels like this one. It is very cozy and welcoming despite ornate details at every turn. The staff and concierge team made us feel at home and were a great help coordinating special parts of our first visit to SF. A critical eye would find a few faults in the small details where properties go from good to excellent. During our stay we were often the only guests to be seen or heard, and the absence of bar service or their former in-house restaurant were small letdowns. Some elements of room prep are quirky for frequent travelers. None of that is a problem nor should it dissuade someone from staying. It’s in a safe area of downtown SF and close to anything worth seeing.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par AS, Gestion de l’hôtel
Greetings of the day Tadd! Thank you for choosing to stay with us and for taking the time to share your thoughtful review. We are delighted to hear that, as fellow old-house enthusiasts, you enjoyed the charm and unique character of our historic Mansion. It’s wonderful to know that our staff and concierge team made you feel at home and helped coordinate special elements of your first visit to San Francisco. We truly value your feedback about the small details that differentiate a good stay from an excellent one. We understand your sentiment about not having bar and food service; as a boutique hotel the Pandemic has impacted us significantly. We certainly hope to go back to our full amenities when the time is right. We are always growing and evolving, so your comments are deeply appreciated, Thank you! We would love and be honored to welcoming you back in the future when our restaurant and bar are open for service, so we can reverse this experience and improve it to full satisfaction. It's great to hear that you found the area to be safe and conveniently located, and we hope that overall, your stay left you with fond memories of both our hotel and the city. Always at your service! -Amit S Mansion Chief Concierge
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par AS, Gestion de l’hôtel
Greetings of the day Rick! It was our true and sincere pleasure to make your stay at the Mansion such a memorable one. We are overjoyed by receiving such kind words from you. When a future travel plan includes our lovely City, we would honor to host you again, and please extend this invitation to friends & family as well. We hope to become your home away from home! Pleasure always! -Amit S Mansion Chief Concierge
par un voyageur
Publié le 30 août 2024 sur Expedia
It is one of the most beautiful properties I have been in. The renovation is beautiful.
Commentaires de Gestion de l’hôtel
30 août 2024 par AS, Gestion de l’hôtel
Greetings of the day Irma! Thank you for your kind words and for taking the time to share your experience! We are thrilled to hear that you found our Victorian Mansion to be one of the most beautiful you've visited. It was our goal to maintain the charm of the original design while bringing in modern touches, so your appreciation of the renovation means a lot to us. When a future travel plan includes our lovely City, we would honor to host you again, and please extend this invitation to friends & family as well. We hope to become your home away from home! Pleasure always! -Amit S Mansion Chief Concierge
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par AS, Gestion de l’hôtel
Greetings of the day Joseph! It was our true and sincere pleasure to make your stay at the Mansion such a memorable one. We are overjoyed by receiving such kind words from you. When a future travel plan includes our lovely City, we would honor to host you again, and please extend this invitation to friends & family as well. We hope to become your home away from home! Pleasure always! -Amit S Mansion Chief Concierge
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 août 2024 par AS, Gestion de l’hôtel
Greetings of the day! It was our true and sincere pleasure to make your stay at the Mansion such a memorable one. We are overjoyed by receiving such kind words from you. When a future travel plan includes our lovely City, we would honor to host you again, and please extend this invitation to friends & family as well. We hope to become your home away from home! Pleasure always! -Amit S Mansion Chief Concierge
par un voyageur
Publié le 24 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 juill. 2024 par AS, Gestion de l’hôtel
Greetings of the day Min! Thank you for taking the time to share your wonderful feedback with us! We are thrilled to hear that you enjoyed your stay at The Mansion and that our staff provided you with kind and helpful service. It brings us great joy to know that you found your room clean, comfortable, and to your liking. We can't wait to welcome you back to The Mansion! Please extend this invitation to friends & family as well. We hope to become your home away from home! Pleasure always! -Amit S Mansion Chief Concierge
par un voyageur
Faded glamour
Publié le 19 juill. 2024 sur HotelsWhat was once a beautiful building now feels like a faded star. A sense of neglect lingers over the house. The rooms are clean and the bed comfortable but there is a lack of facilities which look like they used to be there but have been stripped out. Our room had a living room filled with seating and a sideboard with a tv point and a tv unit but no tv? No fridge in the room which is pretty essential when its mid summer in the city. No drinks facilities. There was an espresso machine on the ground floor but not self service and no sign of staff to operate it for you. Even at breakfast when the sad ghostly continental offer was laid out, we were left with an automatic coffee machine and the espresso sat unused.
The bar held remnants of the past with half opened bottles of wine, old cans of beer and scattered glassware. When we asked for a glass of wine we were offered some of the opened bottle which was ancient and undrinkable. Asked for a beer instead but the fridge was broken... Why not clear it all away and make it clear the bar is closed, the next day the opened dusty bottle of wine was still sat there alongside several others...
Overall it felt like the place was closed and we had snuck in, it was sad.
Commentaires de Gestion de l’hôtel
19 juill. 2024 par AS, Gestion de l’hôtel
Greetings of the day Charles McKenzie! Thank you for sharing your detailed feedback regarding your recent stay with us. We deeply regret that your experience did not meet your expectations and that the historic charm of our property was overshadowed by several shortcomings. Your observations will be shared with our team, and steps will be taken to ensure that the rooms are properly equipped and reflect the welcoming and well-maintained environment our guests deserve. We understand your sentiment about not having food service; as a boutique hotel, the pandemic has impacted us significantly. We certainly hope to return to offering our full amenities when the time is right. We are always growing and evolving, so your comments are deeply appreciated. Thank you! We hope you might consider giving us another opportunity in the future to provide you with a more enjoyable and seamless experience. Always at your service! -Amit S Mansion Chief Concierge
