Note fondée sur 141 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 août 2024 sur Expedia
Hébergement charmant, très bon accueil et de bons conseils, bien placé et propose une place de parking inclus dans la location (pratique à San Francisco)
Commentaires de Gestion de l’hôtel
21 août 2024 par Signature Inn San Francisco Management, Gestion de l’hôtel
Dear Pascal,Thank you for your kind words! We're delighted you enjoyed the warm welcome, the helpful advice, and the convenience of our parking. It's lovely to hear that our location added to your experience.We look forward to hosting you again!Thank You,Signature Inn San Francisco Management
par un voyageur
Publié le 30 mai 2024 sur Expedia
J'ai aimé l'emplacement pratique et la l'insonorité des chambres j'ai moins aimé la propreté de la chambre.
Commentaires de Gestion de l’hôtel
3 juin 2024 par Signature Inn San Francisco Management, Gestion de l’hôtel
Dear Frederique,Thank you for taking the time to share your feedback with us. We're pleased to hear that you appreciated our convenient location and our rooms' soundproofing. However, we're sorry to learn that the cleanliness of your room did not meet your expectations. Please accept our sincerest apologies for any inconvenience this may have caused. Rest assured, we take cleanliness very seriously, and we will address your concerns with our housekeeping team to ensure that all our rooms meet the highest standards of cleanliness for our guests. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Thank You,Signature Inn San Francisco Management
par un voyageur
Déçu par cet hôtel, chambre à améliorer
Publié le 9 mai 2024 sur HotelsDéçu par cet hôtel à San Francisco.
Notre chambre au 3e étage sans ascenseur donnait sur une rue bruyante et était mal isolée.
Nous avons eu froid car le chauffage soufflant faisait trop de bruit pour pouvoir être allumé la nuit et dormir correctement.
Le ménage n’a été fait qu’une seule fois en six jours, et de manière très superficielle (poubelles vidées mais les draps n’ont pas été changés, la poussière à peine faite, aucune impression de « propre »). La femme de ménage a d’ailleurs mal refermé la porte derrière elle, faisant courir le risque que n’importe qui pénètre dans notre chambre en notre absence.
L’aménagement intérieur semble avoir été réalisé par un bricoleur du dimanche. Par exemple, la porte coulissante de la salle de bains n’a pas de poignée et sort systématiquement de son rail, obligeant à forcer pour l’ouvrir et la fermer, et laissant courir le risque de rester coincé à l’intérieur de la pièce. Le store devant la fenêtre est cassé. La robinetterie et les équipements sont vieillots.
Points positifs pour la réceptionniste sympathique et pour l’emplacement dans San Francisco, dans un quartier agréable et sécurisant.
Commentaires de Gestion de l’hôtel
14 mai 2024 par Signature Inn San Francisco Management, Gestion de l’hôtel
Dear Jean-Christian,We sincerely apologize for the disappointment you experienced during your stay at our hotel in San Francisco. Your feedback is invaluable to us, and we are deeply sorry that we fell short of meeting your expectations.We understand the importance of a comfortable and well-maintained room, and we regret that your experience did not reflect this. Rest assured, we will address the issues you raised with our team immediately to ensure improvements.Thank you for highlighting the positive aspects of your stay, including our friendly receptionist and the convenient location. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. If you decide to give us another chance, please don't hesitate to contact our management team directly so that we can ensure your next stay is nothing short of excellent.Sincerely,Signature Inn San Francisco Management
par un voyageur
Publié le 18 déc. 2023 sur Expedia
Good, but noisy
Commentaires de Gestion de l’hôtel
20 déc. 2023 par Signature Inn San Francisco Management, Gestion de l’hôtel
Dear j.,Thank you for your feedback. We apologize for any noise-related issues you experienced during your stay. We understand that a peaceful environment is crucial for a comfortable stay.Your input is valuable to us as we continuously work towards providing a better experience for our guests.Thank You,Signature Inn San Francisco Management
par un voyageur
Publié le 5 oct. 2024 sur Expedia
There was no shower. Water was not connected to shower head was not connected. The owners or managers were not friendly. Advertised that parking was available not enough for number of rooms.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Signature Inn San Francisco Management, Gestion de l’hôtel
Dear Ruben,Thank you for sharing your concerns regarding your stay with us. We're very sorry to hear about the issues you encountered with the shower and the parking situation. We strive to ensure all our amenities are in proper working order and that our guests feel welcomed and valued.Your feedback about the management's friendliness is also noted, as we believe that a warm and inviting atmosphere is essential for a great stay. We will address these matters with our team to ensure improvements.We appreciate your feedback as it helps us enhance the experience for future guests. We hope to have the opportunity to serve you better in the future.Sincerely,Signature Inn San Francisco Management
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Signature Inn San Francisco Management, Gestion de l’hôtel
Dear Wendy,Thank you so much for awarding us a positive rating for your stay at our Signature Inn San Francisco Marina District hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Thank You,Signature Inn San Francisco Management
par un voyageur
Publié le 22 sept. 2024 sur Expedia
My party of 4 had 2 rooms on the 3rd floor (no elevator), both were clean. We were guests during a peak convention time so all the facilities were booked and VERY overpriced. I confirmed ahead of time via phone call to the motel that we would be able to store our baggage after checking out as we were going on a boat tour prior to departing to the airport andvwould not be able to bring our baggage. Upon check-out, the manager said the storage was full and we couldn't leave our bags. After a stressful 20 minute discussion to find a resolution, we were finally able to store our bags in the laundry room. When we retrieved our bags, the manager kindly offered water for our trip to the airport. My recommendation is to ask for a confirmation email if you have any special requests/requirements.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Signature Inn San Francisco Management, Gestion de l’hôtel
Dear Anita,Thank you for sharing your experience! We're glad to hear your rooms were clean and that the manager ultimately found a solution for your baggage storage. It's unfortunate that the initial communication wasn’t clear, especially during a busy convention. We appreciate your advice about confirming special requests via email—this can definitely help prevent any misunderstandings. We hope your next stay is even more enjoyable!Thank You,Signature Inn San Francisco Management
par un voyageur
Publié le 21 sept. 2024 sur Hotels
The building is painted nicely, so it looks good in the picture. And it is in a great location. But the hotel needed work. Most of the electrical outlets did not work. The lights in the room were super bright with no dimming or adjusting possible. The bedding was minimal--the thinnest possible "comforter." I asked for a blanket and they said they didn't have blankets. They also didn't have a water bottle fill station. They charge for "amenities" but there are no amenities. The office is creepy. There is so much they could improve! This was very, very basic.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Signature Inn San Francisco Management, Gestion de l’hôtel
Dear Stacy,Thank you for your feedback. We're glad you appreciated the building's appearance and great location. However, several areas need improvement. Issues like non-working electrical outlets, insufficient bedding, and lacking amenities can significantly affect the overall experience. We appreciate you sharing these details, as they highlight essential opportunities for enhancement. We hope future stays are much more comfortable and enjoyable!Thank You,Signature Inn San Francisco Management
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Signature Inn San Francisco Management, Gestion de l’hôtel
Dear Chance,Thank you so much for awarding us a positive rating for your stay at our Signature Inn San Francisco Marina District hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Thank You,Signature Inn San Francisco Management
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Signature Inn San Francisco Management, Gestion de l’hôtel
Dear Jubalee,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in Signature Inn San Francisco Marina District many more times.Thank You,Signature Inn San Francisco Management
