Note fondée sur 467 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
3,9 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 sept. 2023 sur Hotels
Propre, rénové pratique, bien situé et bien équipé. Insonorisation moyenne, comme dans 90% des établissements.
Commentaires de Gestion de l’hôtel
6 sept. 2023 par Kasa The Catrina San Mateo, Gestion de l’hôtel
Hi Patrice,Thank you for choosing Kasa The Catrina San Mateo! We appreciate your positive feedback about our clean, renovated, convenient, well-located, and well-equipped property. We apologize for any inconvenience and discomfort caused by the noise. Your feedback helps us improve. We look forward to welcoming you back!Best regards,Team Kasa
par un voyageur de Castro valley
Publié le 17 déc. 2024
coffee make does not work, hot water boiler does not work, no heater. The battery at the door low, told housekeeping who does not speak English, also called to tell them issue and no response.
The place is clean but they don't check up on items in the room to make sure it's functional.
Commentaires de Gestion de l’hôtel
17 déc. 2024 par Guest Services, Gestion de l’hôtel
Dear Suzanne;Thank you for your feedback regarding your recent stay at Catrina Hotel San MateoOn behalf of our entire team, I apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use your feedback to implement improvements and ensure we offer a better experience for guests in the future. Travel safely!
par un voyageur de Bellevue
Publié le 5 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Guest Services, Gestion de l’hôtel
Dear Brian;Thank you for your feedback regarding your recent stay at The Catrina Hotel San MateoOn behalf of our entire team, I apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use your feedback to implement improvements and ensure we offer a better experience for guests in the future. Travel safely!
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Guest Services, Gestion de l’hôtel
Dear Daisy;Thank you for your feedback regarding your recent stay at The Catrina Hotel San MateoYour business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty. Safe Travels!
par un voyageur
Publié le 2 oct. 2024 sur Expedia
not much to walk to for food
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Guest Services, Gestion de l’hôtel
Dear Edward;Thank you for your feedback regarding your recent stay at The Catrina Hotel San MateoYour business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty. Safe Travels!
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Very pleased with the place. Would definitely recommend.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Guest Services, Gestion de l’hôtel
Dear Nikhil;Thank you for your feedback regarding your recent stay at The Catrina Hotel Sn MateoYour business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty. Safe Travels!
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Horrible motel. No human service, disgusting rooms. Felt like a short term motel for the unhoused.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Guest Services, Gestion de l’hôtel
Dear Anonymous;Thank you for your feedback regarding your recent stay at The Catrina Hotel San MateoOn behalf of our entire team, I apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use your feedback to implement improvements and ensure we offer a better experience for guests in the future. Travel safely!
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Guest Services, Gestion de l’hôtel
Dear Alexander;Thank you for your feedback regarding your recent stay at The Catrina Hotel San MateoOn behalf of our entire team, I apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use your feedback to implement improvements and ensure we offer a better experience for guests in the future. Travel safely!
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Guest Services, Gestion de l’hôtel
Dear David;Thank you for your feedback regarding your recent stay at The Catrina Hotel San MateoYour business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty. Safe Travels!
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Remote check in
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Guest Services, Gestion de l’hôtel
Dear Dawei;Thank you for your feedback regarding your recent stay at The Catrina Hotel San MateoYour business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty. Safe Travels!
