Ratings based on 2,434 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Dec. 2, 2024
Very easy to get around from this location. Lots of pickups to tourist events in this area. Easy to commute without a car.
Comment from Hotel Management
Dec. 4, 2024 by Elizabeth, Hotel Management
Thank you for taking the time to share your feedback on your recent stay with us. We truly appreciate your comments and are glad to hear that you enjoyed your stay at the Westin St,Francis.Your feedback is valuable in helping us maintain and improve our services. We hope to have the opportunity to welcome you back in the future for another enjoyable stay.
by A traveller
Posted Sep. 25, 2024 on Expedia
Comment from Hotel Management
Sep. 26, 2024 by S, Hotel Management
Thank you for your great rating!
by A traveller
Posted Sep. 25, 2024 on Expedia
Comment from Hotel Management
Sep. 26, 2024 by S, Hotel Management
Thank you for your 5/5 rating!
by A traveller
Posted Sep. 24, 2024 on Hotels
Can’t believe you make people pay for WI-FI….not something I have come across in 4/5 star hotels.
The room was spacious and clean but dated
Staff were helpful but communication was not great at times
There were a lot of homeless in and around the hotel and the journey from the BART after hours felt intimidating
Comment from Hotel Management
Sep. 25, 2024 by S, Hotel Management
Thank you for your feedback. We appreciate your positive comments about our clean and spacious rooms and are pleased that you enjoyed that aspect of your stay. Regarding the Wi-Fi charge, please note that Wi-Fi is waived for members, and the charge will automatically drop off your account within 7-10 business days. Please reach out if you have further questions. We truly appreciate your business.
by A traveller from Chino
Posted Sep. 24, 2024 on Expedia
Comment from Hotel Management
Sep. 24, 2024 by Emily M. , Hotel Management
Thank you for the 5/5 rating!
by A traveller
Posted Sep. 24, 2024 on Expedia
Very nice place and location
Comment from Hotel Management
Sep. 24, 2024 by Emily M. , Hotel Management
Thank you for your lovely feedback!
by A traveller
Amazing stay for hibernating bears
Posted Sep. 24, 2024 on HotelsMy son flew in from LA to take care of me after I had surgery. Instead of staying in my small apartment we decided to stay at the St. Francis. What a place to recover. We both slept so well. The bed, pillows and bedding were so comfortable. The housekeeper came in to clean the room after the hibernating bears went for a walk and when we came back it didn’t even look like we had slept there. The breakfast was amazing. Especially the homemade salsa. We ordered room service twice and the food was outstanding. The service impeccable. This is the third time staying at the St. Francis. It’s my go to hotel when staying in the city and I don’t think I’ll be staying anywhere else.
Comment from Hotel Management
Sep. 24, 2024 by Emily M. , Hotel Management
Thank you for your lovely feedback! We are so grateful that you were well taken care of after your surgery. Please rest assured that we will be commending our housekeeping department for their outstanding service as well as our food and beverage department. We are excited that we are now your go-to hotel when you are in San Francisco!
by A traveller
Posted Sep. 24, 2024 on Expedia
Early check in and late checkout was very convenient with ny toddler
Comment from Hotel Management
Sep. 24, 2024 by Emily M. , Hotel Management
Thanks for letting us know! We are grateful that your early check-in request was able to accommodated! We look forward to hosting you again when your travels bring you back to San Francisco!
by A traveller
Posted Sep. 24, 2024 on Hotels
Comment from Hotel Management
Sep. 24, 2024 by Emily M. , Hotel Management
Thanks for your positive feedback! We look forward to hosting you again in San Francisco!
by A traveller
Posted Sep. 24, 2024 on Expedia
Poor customer service
disappointing rooms
Poor property connection
Comment from Hotel Management
Sep. 24, 2024 by Emily M. , Hotel Management
Thanks for letting us know. We are very sorry that this stay did not turn out as well as you had hoped. I hope you will consider staying with us again, and we will do our best to make sure it is a better stay next time.
