Ratings based on 759 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 26, 2024 on Hotels
Comment from Hotel Management
Aug. 29, 2024 by Luciano Palacio, Hotel Management
Dearest Ms. Gonzalez,Thank you for putting a smile on all of our faces with this lovely five star review. We were overjoyed to receive such feedback as we all work so very hard to ensure that our treasured guests want for nothing and have an unforgettable stay with us so recognition is always so very appreciated. We are all delighted that you enjoyed your stay.It was a joy having you as our guest, especially considering that you had a wide selection of luxury hotels to choose from here in our fair City, we cannot wait to welcome you back your new home away from home in San Francisco!When you do decide to return, do not hesitate to contact us directly so that we may personally assist you with your reservation.Until we say hello again, we wish you and yours much good health and good cheer!Warmly,Luciano
by A traveller
Nice But Neighborhood, Not So Much
Posted Aug. 24, 2024 on HotelsEverything was fine but the streets surrounding the hotel after dark are a homeless zombie-like nightmare. San Francisco needs to fix this.
Comment from Hotel Management
Aug. 29, 2024 by Luciano Palacio, Hotel Management
Dearest Mr. Chesla,We thank you for taking the time to comment on your stay at Yotel San Francisco. We strive to provide all of our guests with an exceptional experience which can only be ensured if our guests share any displeasure they have while they are with us so we may have the opportunity to make any necessary changes and decisions to satisfy our discerning travelers' tastes and expectations. With regards to the streets surrounding the hotel we wish we could have the power to change the situation, our state and local government is currently working on this matter to make big changes to change the impact in our communities and local businesses. All of our truly treasured guests deserve a flawless stay from the moment of arrival until your final farewell, and we would like to provide Yotel SF experience you so richly deserve. Please keep un in your thoughts when you are ready to plan a return visit to our fair City; it would be a deep honor if you would allow us the opportunity to host you once again!Until then we wish you many happy memories on all of you future travels.With Kindest Regards,Luciano
by A traveller
Posted Aug. 23, 2024 on Expedia
Comment from Hotel Management
Aug. 24, 2024 by Rowena E., Hotel Management
Thank you so kindly for your wonderful feedback. We are so happy to hear that you enjoyed your stay with us. Please come back again soon!
by A traveller from Winnipeg
Posted Aug. 22, 2024 on Expedia
We liked the accommodation ( inside room and building). Comfortable and clean. We appreciate the water and ice dispenser on each floor.
Breakfast was limited. My daughter only drink hot chocolate, but they only had tea or coffee. Refilling of milk dispensers, jams are not done regularly. Appreciate the fruits, but would have wanted banana as other option. Croissant are always cold. Pls. Consider variety each day. Please consider peanut butter as another option.
I would highly suggest offering transportation to your guests as we felt very unsafe walking in and out the hotel. Or offer mini fridge and microwave in rooms for convenience.
Comment from Hotel Management
Aug. 24, 2024 by Rowena E., Hotel Management
Thank you so much for choosing Yotel San Francisco and taking the time to write a review. Your feedback is appreciated and being shared with the team so that we might win your heart in full the next time you are in the Bay Area.
by A traveller
Posted Aug. 21, 2024 on Hotels
Comment from Hotel Management
Aug. 24, 2024 by Rowena E., Hotel Management
Yotel San Francisco thanks you for taking the time to let us know that you were extremely satisfied with your stay with us. We would love to have you back when you are in the Bay area.
by A traveller
Posted Aug. 20, 2024 on Expedia
Hotel is clean. Downsides are the neighborhood and no private bathroom door, just a curtain
Comment from Hotel Management
Aug. 24, 2024 by Rowena E., Hotel Management
Hello, thank you so much for choosing Yotel San Francisco and taking the time to give us a perfect score. We look forward to seeing you again!
by A traveller
Posted Aug. 19, 2024 on Expedia
Comment from Hotel Management
Aug. 24, 2024 by Rowena E., Hotel Management
Hi, thank you so much for your recent stay with us and taking the time to leave us a wonderful feedback. Safe travels and see you again soon!
by A traveller
Posted Aug. 19, 2024 on Expedia
Great new hotel build in the thick of the Tenderloin. Great access to ice, water and information inside. Great access the the realities of gentrification outside.
Rough area outside at night. No reflection on the hotel at all. Always secure and safe.
Comment from Hotel Management
Aug. 24, 2024 by Rowena E., Hotel Management
Hi Patrick, thank you for staying with us! We appreciate the kind words and based your feedback on the actual services and not of the surrounding area. We look forward to serving you again!
by A traveller
Posted Aug. 18, 2024 on Hotels
Comment from Hotel Management
Aug. 19, 2024 by Rowena E., Hotel Management
Thank you so kindly for your perfect score! We are so happy to hear that you enjoyed your stay with us. We hope to see you again soon!
by A traveller
Posted Aug. 17, 2024 on Expedia
The hotel was fantastic, technology advances, snazzy and felt high end. It was secure and beautifully designed. Pretty quiet, with decent sound proofing. Black out blinds. Towel warming rack.
The rainfall shower isn't super great for those who don't want their hair doused in water everyday, but there is a wand that comes with the shower too that is a bit oddly placed.
I'm not sure the cleaners cleaned the room during our visit, though definitely tidied it up.
That said, downtown San Francisco has a pretty bad houseless problem, and waking to the hotel, sometimes you're required to go through it. People don't bother you, but it's a steak contrast to the posh feel of the hotel.
Comment from Hotel Management
Aug. 19, 2024 by Rowena E., Hotel Management
Thank you so much for your detailed beautiful feedback! We are so delighted that you have had such an amazing time and appreciated our hotel and all that we have to offer. While the location may have a reputation but by just being smart and vigilant like yourself, those things should not bother an otherwise wonderful stay. We cannot wait to welcome you back!
