Note fondée sur 29 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,4 Service et personnel
3,7 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 avr. 2024 sur Hotels
par un voyageur
Publié le 1 avr. 2024 sur Hotels
Excelente servicio e instalaciones confortables
Commentaires de Gestion de l’hôtel
28 avr. 2024 par Área de reservas , Gestion de l’hôtel
Señor carlos, nos alegra que les hubiera gustado las instalaciones del hotel, estamos para servirles, esperamos un pronto regreso. Que tenga un buen día les desea el Hotel Castillo Resort
par un voyageur
Publié le 27 juin 2023 sur Hotels
Las instalaciones demasiado oscuras, adicional es un poco incomodo la poca privacidad que se tenia para el uso de la piscina y demás aréas teniendo en cuenta que los fds dan pasadía a personas que no se encuentran hospedadas en el hotel, los pavos dejaban suciedad a su paso y esta no era aseada oportunamente.
par un voyageur
Disney- themed, best for families
Publié le 30 mars 2023 sur HotelsDecent location about 10 minute walk across the river to town. Very accommodating staff. Busy only on weekends. Breakfast buffet on weekends. To-order on weekdays. Elevators and hot showers were rather hit or miss. Overall it was fine for the money.
par un voyageur
Publié le 2 août 2022 sur Expedia
Property looks bad, unpainted building and you have to deal with dirt, wheelbarrows cause they still working on the property. Not what I was expecting about it.
par un voyageur
Publié le 22 juill. 2022 sur Hotels
par un voyageur
Mal Servicio
Publié le 20 juill. 2022 sur HotelsEl servicio fue pesimo al llegar al hotel. Esa noche compramos licor en el mismo hotel para consumo con unas amistades y familiares y a las 10pm de la noche nos apagaron todas las luces del hotel sin avisarnos que iban a estar cerrando. Lamentablemente es una falta de respeto al consumidor. Luego en la habitacion cuando nos fuimos a banar con mi esposa no habia agua caliente y la ducha estaba danada, se le salia por todos lados. El dia siguiente al hacer el checkout para poder explicar la situacion que nos paso, no habia ningun gerente para hacer nuestras sugerencias. Lamentablemente no lo recomiendo en lo absoluto.
par un voyageur
I will give a 2 and 1/2 starts to this Hotel
Publié le 18 juill. 2022 sur HotelsPArt of the entertainment offered by the Hotel for the kids was free and the other section was an additional cost. I was not aware of this. The cleanness of the rooms still has some details that are not tolerable.
They offer a much better price if you book directly or in person.
par un voyageur
Publié le 17 juill. 2022 sur Expedia
Staff very unprofessional, we were required documents for our children which we didn't know. We were told if documents weren't showed the "sorry you cannot stay"
Finally signing a waiver, while my son falling asleep in the front desk sofa.
AC room didn't cool enough, no trash can in the room only in the bathroom. 1st night one family member didn't sleep well bc room too warm. Changed room for a better one but shower wasn't working properly and ACsystem leaking water at night.
This hotel has good amenities but service is poor, there are many safety risks for children in the pool, pool no warm enough, this hotel needs to be walked by to be categorize as 3 stars hotel. Stay wasn't a pleasant as it is mentioned in its web site or other websites. We are paying an expensive night to have a mediocre sleep. Not fair.
par un voyageur
Publié le 3 mai 2022 sur Expedia
