Ratings based on 203 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 19, 2024 on Expedia
Very nice.
by A traveller
Posted Aug. 4, 2024 on Hotels
by A traveller
Posted Jul. 9, 2024 on Expedia
The room was spacious and breakfast options were good. Having visited a thermal spa before arriving here the one at this hotel was far from underwhelming! The spa treatments were all also really pricey compared to other places so we opted not to use. Wouldn’t recommend this if you are visiting for the thermal spa element.
by A traveller
Posted Jul. 6, 2024 on Hotels
by A traveller
Posted Jul. 1, 2024 on Expedia
The property is beautiful and the staff were more than happy to help and facilitate our every needs. A male bar tender / waiter did let down the team by being short and rude but this did not affect our stay and it is not fair on the rest of the team who went over and above to please us. We stayed one night for our 25th wedding anniversary. The hotel spa pools are natural thermal pools and it is clear that when this hotel was refurbished, no expense was spared, we loved it albeit I can see why some reviews say it is tired but the quality of the fittings and finishes are top quality such as silk cushions in the bar area. The bar area serves drinks and cocktails how they should be served. The room, bathroom and other spa facilities such as the sauna, steam room, gym and treatment rooms etc were clean and in excellent condition and the spa staff were also excellent. The breakfast and dinner was also excellent. The evening dinner was fantastic, lots of traditional Tuscan food and wine and the concierge was also very helpful with the wine and menu!
by A traveller
Posted Jun. 25, 2024 on Expedia
by A traveller from Southminster
Posted Jun. 15, 2024 on Expedia
Was excellent
by A traveller
Posted Jun. 15, 2024 on Expedia
The thermal baths and spa are the main reason to stay here. There is a train to Pisa and Lucca
by A traveller
Posted Jun. 14, 2024 on Hotels
by A traveller
Posted Jun. 4, 2024 on Expedia
The spa staff were wonderful and it was a great time. However, the hotel staff was challenging to deal with. When we checked in, we have been driving seven hours, so we had shorts and T-shirts on, and we were exhausted. I guess that didn’t play well with staff because they weren’t interested in explaining the property to us, etc. I guess if I had a suit on like the guy that was in front of me who received all of the hotel information, I might have had a better experience. We were not provided with a hotel Moore information about the property, so we didn’t know about the second thermal baths. Had we known, we would’ve relax there instead of relaxing in the room. Very snobby!
