Note fondée sur 42 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 mars 2023 sur Expedia
Un havre de paix bien au calme en bord de rivière proche de san Ignacio
Commentaires de Gestion de l’hôtel
16 mars 2023 par mwt, Gestion de l’hôtel
Thank you so much!
par un voyageur
Publié le 8 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 avr. 2024 par MWT, Gestion de l’hôtel
Thank you so much, we appreciate knowing you enjoyed your time with us!
par un voyageur
Gorgeous hotel with excellent service
Publié le 12 févr. 2024 sur HotelsWe felt so welcome and pampered at this gorgeous resort. We were greeted and helped with our luggage, the Staff took care of our meal orders , grabbed extra towels for our excursion, made beautiful drinks. The rooms had a lovely view of the river and the sound lulled us to sleep. Gorgeous spot!
Commentaires de Gestion de l’hôtel
22 févr. 2024 par MWT, Gestion de l’hôtel
Thank you so very much for your great review! It's great to see you appreciate the effort of our wonderful team.
par un voyageur
Publié le 22 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 févr. 2024 par MWT, Gestion de l’hôtel
Thank you so much for your support and visiting with us!
par un voyageur
Publié le 5 janv. 2023 sur Expedia
The Staff was absolutely Amazing! They made the BEST food, were extremely accomodating for helping to set up activities, and allowing us to have breakfast whenever we needed to start our day. Area was very peaceful, and pool was very refreshing.
Commentaires de Gestion de l’hôtel
7 janv. 2023 par MWT, Gestion de l’hôtel
Thank you for the great review. We are so glad you enjoyed your stay with us!
par un voyageur
Publié le 11 déc. 2022 sur Expedia
Absolutely gutted on our last night of a 2 week tour i simply wanted to treat the love of my life to an amazing stay, no greeting as we walked around looking for the front desk, AC in room was not working and the "technician" would be back ... requested to upgrade and the best room they had got flooded above our orignal room which would be why the smell of waterlogged wood was extremely present. Staff really honestly didnt give 2 f**** which isn't even up to expedias standards.
Commentaires de Gestion de l’hôtel
29 déc. 2022 par MWT, Gestion de l’hôtel
Our most sincere apologies for not receiving our warmest welcome greetings. The management has investivated the matter to ensure this does not happen again. Unfortunately, the equipment malfunction at times.We hope if given the opportunity, you can experience our best service.
par un voyageur
Publié le 28 nov. 2022 sur Expedia
Great place, sound of the mopan river, al fresco dinning, beautiful
Commentaires de Gestion de l’hôtel
3 déc. 2022 par MWT, Gestion de l’hôtel
Thank you very much for choosing to visit with us!
par un voyageur
Publié le 24 avr. 2022 sur Hotels
Beautiful hotel and drinks were awesome. It was a very peaceful hotel. My complaints were the cleanliness of the pool and the bed was uncomfortable.
par un voyageur
Publié le 21 févr. 2022 sur Expedia
10/10 would highly recommend! Beautiful
Commentaires de Gestion de l’hôtel
22 févr. 2022 par MWT, Gestion de l’hôtel
Thank you very much!!
par un voyageur
Mahogany hall
Publié le 27 déc. 2021 sur HotelsExcellent retreat out of the way. The bed was a bit hard, staff was great. Food was good, the only thing i could say needed upgrade was the wifi. Only in the common bar area and not very good.
Commentaires de Gestion de l’hôtel
27 déc. 2021 par MWT, Gestion de l’hôtel
Thank you very much! We appreciate your time with us and your great review. We are working on upgrading the wifi.
