Note fondée sur 4 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
5,0 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Short stay before flight
Publié le 15 déc. 2023 sur HomeAwayWe have been to this property more than a dozen times since we have a timeshare there. Normally it is a nice quiet stay but this time we had some severe party animals in the unit across the hall that were screaming and yelling at the top of their voices from about 8-10:30 PM when I think security came and read them the riot act. We were thankful that we were there for only 2 nights at the end of our total 29 day trip.
Other than that it is a good location and comfortable for us. It is not on a beach but the resort is literally surrounded by a golf course so it is quiet location with easy access to shopping, restaurants (resort has a good restaurant on site too) and good walking routes.
Commentaires de Gestion de l’hôtel
30 déc. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your experience with us, Andrew! We appreciate your loyalty and are delighted to hear that, despite the unexpected noise, you found our location comfortable and convenient. We apologize for the disturbance caused by neighboring guests and are glad that security addressed the issue. If there's anything specific you'd like us to note for your future stays, please feel free to let us know. We look forward to welcoming you back for many more enjoyable stays! Best, Lea
par un voyageur
Great experience with an unlisted fee
Publié le 11 mars 2022 sur HomeAwayWe loved our stay at Park Royal. It's a great little resort in a good location-- mostly quiet, near the beaches but not on the "Hotel Strip" directly, and near plenty of restaurants and grocery stores. Far less touristy than San Lucas. All the hotel staff are great and very helpful.
Only (minor) issue is we were charged an additional fee upon arrival. It wasn't much, around $40, but a little frustrating that it wasn't in the Vrbo description.
Commentaires de Gestion de l’hôtel
15 sept. 2023 par VrboOwner, Gestion de l’hôtel
Dear Zak, thank you for staying with us and sharing your review of our property. It's been a pleasure to have you and we're happy to hear that you've enjoyed your stay. Looking forward to hosting you again for another amazing experience at any of our properties throughout the US, Mexico, and Costa Rica! Vivien, Team Hosteeva
par un voyageur
Condo
Publié le 12 févr. 2022 sur HomeAwayVery disappointed with the shower and the pressure of the water. The adjoining room was a problem. We could hear everything and that's very discomforting.
Commentaires de Gestion de l’hôtel
15 sept. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for providing us with your feedback. Whilst we are glad that you liked the overall service and our hospitality, we’re extremely sorry that your experience with us was not up to par and that you were disappointed with the shower and hot water issue from the review only. Had we known this during your stay, we'd send our maintenance team as soon as possible to fix that and make the rest of your stay smoother and better. Upkeep and cleanliness are very important to us, and we want our guests to have a top-notch stay with us, thus this is very unlike us. Nevertheless, we have communicated your feedback to our maintenance team and you may rest assured that it has been resolved. Once again, we apologize profusely for dropping the ball this time. But consider our first as last by allowing us another opportunity to host you flawlessly in the future. With this, we hope to see you again at the soonest time! Best, Vivien
par un voyageur
Safety/Security/Loudness
Publié le 5 déc. 2021 sur HomeAwayPlease make sure upon your stay to ask to change to a non-adjoining room with other strangers. We could have unlocked the door and opened to their room. Marks taken away for safety and security. Plus an extremely loud television to our wake up was not a plus whatsoever.
HOWEVER, the best Mojito on our entire 10 day road trip across Sur Baja - the complimentary drink upon check-in. Surprisingly! Was wonderful.
The pool, great.
The bartender, the servers and kitchen staff all inviting and friendly!
The breakfast also very delicious!!!
Commentaires de Gestion de l’hôtel
15 sept. 2023 par VrboOwner, Gestion de l’hôtel
Hi XXX! It's been a pleasure to have you and we're happy to hear that you've appreciated your overall stay. We will make sure to give due consideration to your comments referring to the shortcomings of our place in view to improve it for future guests. Hopefully, you will be one of them, should you decide to give us another try. Carrie, Team Hosteeva
