Note fondée sur 909 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Guest Service Manager, Gestion de l’hôtel
Gracias por tu reseña, Samuel. Nos alegra saber que disfrutaste de tu estadía en el Decameron Los Cabos. Esperamos verte nuevamente pronto. ¡Que tengas un excelente día!
par un voyageur
Publié le 4 mars 2024 sur Expedia
Superbe endroit tranquille, bon service et bonne nourriture.
Commentaires de Gestion de l’hôtel
5 mars 2024 par Royal Decameron Los Cabos, Gestion de l’hôtel
Merci pour votre gentil commentaire sur le Royal Decameron Los Cabos, Jim! Nous sommes ravis d'apprendre que vous avez apprécié votre séjour dans notre hôtel. Votre satisfaction est notre priorité et nous espérons vous revoir bientôt pour une expérience tout aussi agréable.
par un voyageur
Publié le 9 mars 2023 sur Expedia
It’s mainly for retiréd peuple
Commentaires de Gestion de l’hôtel
10 mars 2023 par Royal Decameron Los Cabos, Gestion de l’hôtel
Dear Qais,Thank you for sharing your comments and perceptions with us.We hope youve had a great time in our resort, we are looking forward to welcome you back anytime.Best regardsCecilia ArreolaGuest Service Manager
par un voyageur
Publié le 4 août 2022 sur Expedia
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Personal was excellent,friendly and kind
Everything was good
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Guest Service Manager, Gestion de l’hôtel
Dear Rene, Thank you for your kind words! We are thrilled to hear that you enjoyed the excellent service provided by our friendly and kind staff. We strive to ensure that all our guests have a memorable stay with us. We hope to welcome you back to Grand Decameron Los Cabos soon for another fantastic experience. Best regards!Alejandro CastilloGuest Services
par un voyageur
Publié le 8 sept. 2024 sur Expedia
The staff was great, very courteous and friendly. If you like Mexican food, that's the place to go. The only downside is you cannot swim on the beach in front of the hotel...it's really dangerous. There are other beaches nearby but not within walking distance.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Guest Service Manager, Gestion de l’hôtel
Dear Fanny, Thank you for sharing your experience! We are delighted to hear that you enjoyed the great service from our staff and the delicious Mexican food. We appreciate your feedback regarding the beach, and we will make sure to provide clear information about safe swimming areas nearby. We hope to welcome you back soon for another wonderful stay!best regardsAlejandro Castillo LealGuest Services
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Guest Service Manager, Gestion de l’hôtel
Thank you for rating our Grand Decameron Los Cabos hotel. We look forward to enjoying your next stay with us.
par un voyageur
Publié le 3 sept. 2024 sur Hotels
This place is horrendous. Anyone saying otherwise is a fake review. Cockroaches in the room, black mold in the shower, broken door locks, food made all of us sick. There was vomit and feces in the pool and they said the filter is broken! There were two restaurants, one was closed. Two pools, one was closed.
They told us we couldn't check out after the first night and told hotels.com that they wouldn't let us out of our reservation even after all the false advertising. Do not book. This place is not a vacation, it's hell on earth!
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Guest Service Manager, Gestion de l’hôtel
Dear Anonymous, We are deeply sorry to hear about your negative experience at our hotel. We take your feedback seriously and will address the issues you have raised with our team to prevent them from happening again in the future. Your comfort and well-being are our top priorities, and we apologize for falling short of your expectations.Thank you for bringing these matters to our attention.best regardsAlejandro Castillo LealGuest Services
par un voyageur de Gresham
Publié le 28 août 2024 sur Expedia
Everything.
Commentaires de Gestion de l’hôtel
31 août 2024 par Guest Service Manager, Gestion de l’hôtel
Dear Javier, Thank you for your amazing feedback! We're thrilled to hear that everything met your expectations at Grand Decameron Los Cabos. Our team works hard to provide memorable experiences for our guests, and your kind words motivate us to keep improving. We hope to welcome you back for another exceptional stay in the near future! Best regardsAlejandro Castillo LealGuest service
par un voyageur
Publié le 28 août 2024 sur Expedia
The customer service was excellent and the property was beautiful
Commentaires de Gestion de l’hôtel
31 août 2024 par Guest Service Manager, Gestion de l’hôtel
Dear Stephanie, Thank you for your kind words! We are thrilled to hear that you enjoyed our excellent customer service and found our property beautiful. Our team works hard to ensure every guest has a wonderful experience, and your feedback encourages us to keep up the good work. We hope to welcome you back to the Grand Decameron Los Cabos for another memorable stay soon!Best regardsAlejandro Castillo LealGuest Service
