Note fondée sur 1 044 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,5 Service et personnel
4,8 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 août 2024 sur Expedia
Perfect
Commentaires de Gestion de l’hôtel
12 août 2024 par Liliana Jimenez, Gestion de l’hôtel
We are thrilled with your lovely comments. Thank you for sharing and we hope to welcome you back soon!
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 août 2024 par Sébastien Arnaud - General Manager , Gestion de l’hôtel
Thank you for this rating Mr. Urvashi!
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 août 2024 par Sébastien Arnaud - General Manager , Gestion de l’hôtel
Thank you for this rating Mrs. Angela!
par un voyageur
Publié le 18 août 2024 sur Expedia
Overall a beautiful property and nice stay. Unfortunately, cash was stolen out of my wallet by staff in our room. Manager Karol C and security got involved, investigation and interviews with their house keepers were done, nothing was found, and management explained to me there was nothing else further they could do but to escalate it to a different company they use for these types of situations if I desired. I asked them to initiate a case for me, but still haven’t heard back. I was initially told they would not be able to compensate me for my loss, supervisor Larissa called me the day of check out and honored partial credit back to my room. I would not have expected this type of service with this resort and was not impressed with how everything was handled. It put a damper on our stay, and made us on edge and weary of their staff. So my recommendation is to definitely use the safe!
Commentaires de Gestion de l’hôtel
19 août 2024 par Liliana Jimenez, Gestion de l’hôtel
Thank you for your review. Please accept our apologies for the challenges you experienced during your stay with us. Please know, what you describe is a rare occurrence, and our team remains dedicated to providing outstanding service to our guests. We hope you will give us the chance to restore your trust in us in your future travels.
par un voyageur
Publié le 18 août 2024 sur Expedia
I booked through Expedia and it said all taxes and fees were covered however upon arrival they said I still had to pay resort fees. Spoke to Expedia who confirmed that all fees were already paid for and the hotel would be reimbursing me after check out. I went to check out and they said they would not reimburse me resort fees claiming the ones paid to Expedia didn’t count, and would only reimburse for the incidents deposit.
Commentaires de Gestion de l’hôtel
18 août 2024 par Larisa Ruiz Front Desk Supervisor, Gestion de l’hôtel
Thank you for sharing your experience. We are sorry to hear you were disappointed with the fees of our resort. The information regarding these mandatory fees are provided to all third party companies we work with and they should include them on the confirmation letter. However, we sincerely apologize for any inconveniences you were caused during your stay.
par un voyageur
Publié le 17 août 2024 sur Expedia
We always love the cozy welcoming, staff is super friendly and always makes us feel like home
Commentaires de Gestion de l’hôtel
17 août 2024 par Liliana Jimenez, Gestion de l’hôtel
We are thrilled with your lovely comments. Thank you for sharing and we hope to welcome you back soon!
par un voyageur
Publié le 17 août 2024 sur Expedia
Beautiful property. The pools are great and staff is awesome too.
Commentaires de Gestion de l’hôtel
17 août 2024 par Liliana Jimenez, Gestion de l’hôtel
We are thrilled with your lovely comments. Thank you for sharing and we hope to welcome you back soon!
par un voyageur
Publié le 17 août 2024 sur Expedia
Bar staff wasn’t too attentive on palapa stools in the middle pool area -it took a long time to order from them. Other Pool staff was good and timely and attentive. Foods overpriced at resort. Would be nice to be able to eat at the resort if more affordable. Javier’s was never busy - we heard because the prices. Beautiful restaurant and area just overpriced so we only had a drink each which was pretty expensive and that was near $70 for 3 margaritas. Not all inclusive and they make it hard to eat and drink there with the high prices. Room had 3 people but amenities were for 2 ppl. Needed extra glass towels coffee cups etc. each day. Been twice but probably won’t return to this property unless the price can’t be beat. Not a timeshare or points owner. Wish I could say I loved it because it’s beautiful but we visit often and other resorts have been more pleasant for us. Resort is clean.
Commentaires de Gestion de l’hôtel
17 août 2024 par Liliana Jimenez, Gestion de l’hôtel
Thank you for your review. Please accept our apologies for the challenges you experienced during your stay with us. Please know, that our team remains dedicated to providing outstanding service to our guests. We hope you will give us the chance to restore your trust in us in your future.
par un voyageur de Los Angeles
Publié le 14 août 2024 sur Expedia
Clean, curteous staff, well maintained.
Peaceful and relaxing
Commentaires de Gestion de l’hôtel
15 août 2024 par Liliana Jimenez, Gestion de l’hôtel
We are thrilled with your lovely comments. Thank you for sharing and we hope to welcome you back soon!
par un voyageur
Publié le 13 août 2024 sur Expedia
Loved this place!!!!!!!,..everything was georgous!!👌
Commentaires de Gestion de l’hôtel
14 août 2024 par Liliana Jimenez, Gestion de l’hôtel
We are thrilled with your lovely comments. Thank you for sharing and we hope to welcome you back soon!
