Note fondée sur 112 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
3,8 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Juarez ,MX
Publié le 6 janv. 2019 sur Expedia
Hotel frente al mar , hermosa vista desde la habitacion , excelentes restaurantes .
par un voyageur
Publié le 13 déc. 2018 sur Expedia
Commentaires de Gestion de l’hôtel
21 déc. 2018 par Quality and Service Manager, Gestion de l’hôtel
Dear Guest,
Thank you for choosing Reflect Krystal Grand Los Cabos, it is glad to know that you enjoyed your stay with us, we are making some important changes and we will continue working to improve and offer a better service.
It has been a pleasure to assist you and we hope to welcome you soon.
Regards,
par un voyageur
VIAJE FAMILIAR
Publié le 5 déc. 2018 sur HotelsEs la tercera vez que nos hospedamos aquí y todo estuvo excelente, l vista de los atardeceres es maravillosa, el único detalle es que en la noche mexicana no hubo mesas y sillas suficientes para comer y tuvimos que ir a cenar a un restauran a la carta. Recomiendo ampliamente este hotel. el personal se esmera mucho en atenderte. Ya sea que estés en la playa o en un camastro cerca de alberca, los meseros rápidamente te preguntan si deseas algo y te llevan tus bebidas o alimentos rápidamente. Incluso hacen BBQ a orilla de alberca y también en un carrito llevan pizzas y hamburguesas a tu lugar de descanso.
Commentaires de Gestion de l’hôtel
8 déc. 2018 par Gerente de Calidad y Servicio, Gestion de l’hôtel
Estimado Huésped;
A nombre de todo el equipo de Reflect Krystal Grand Los Cabos, agradecemos su preferencia y nos sentimos halagados de haber sido sus anfitriones, compartiremos sus amables comentarios que sin duda nos permiten estar en una mejora continua para ofrecer el servicio de calidad que nuestros huéspedes merecen.
Lo esperamos pronto en casa.
Cordialmente,
par un voyageur
Amazing!!
Publié le 28 oct. 2018 sur HotelsMy husband and I went for 7 days to celebrate my birthday. We had an amazing time the staff is super nice our room was small but perfect for just us two, it was kept clean and stock up. The staff was amazing at the surfer bar right beside the family pool, Jose and Ivette did an amazing job taking care of us, our drinks would be half gone and they would already bring a new one, not to mention Jose helped my husband surprise me every day for my birthday with flowers special message on a plate and a romantic dinner at the beach. I had a beautiful birthday week and would definitely recommend Krystal Grand, we will definitely be coming back!
Commentaires de Gestion de l’hôtel
6 déc. 2018 par Quality and Service Manager, Gestion de l’hôtel
Dear Guest,
Thank you for choosing Reflect Krystal Grand Los Cabos, it is pleasant to know that you enjoyed your stay with us, we will share your kind comments with our staff that undoubtedly motivates us to continue improving.
It has been a pleasure to assist you and we hope to welcome you soon.
Regards,
par un voyageur
Publié le 20 sept. 2018 sur Expedia
Commentaires de Gestion de l’hôtel
26 sept. 2018 par Quality and Service Manager, Gestion de l’hôtel
Dear Guest,
Thank you for choosing Reflect Krystal Grand Los Cabos, it is nice to know that you enjoyed your stay with us, we are making some important changes and we will continue working to improve and offer a better service.
It has been a pleasure to assist you and we hope to welcome you soon.
Regards,
par un voyageur de USA
Publié le 3 sept. 2018 sur Expedia
My stay at Krystal Grand was one of the best hotel experiences I’ve ever had. The staff is very welcoming and they are super helpful with everything! The hotel has about 6 restaurants included in it and the food was very delicious and tasted gourmet. The only downside about this hotel is that the beach that is near the hotel in San Jose is not safe to swim in because of the dangerous currents, but the hotel offers about 3 very large pools.
Commentaires de Gestion de l’hôtel
10 sept. 2018 par Quality and Service Manager, Gestion de l’hôtel
Dear Guest,
Thank you for choosing Reflect Krystal Grand Los Cabos, it is nice to know that you enjoyed your stay with us, we are making some important changes and we will continue working to improve and offer a better service.
It has been a pleasure to assist you and we hope to welcome you soon.
Regards,
par un voyageur
Publié le 15 août 2018 sur Expedia
Excelente, me fascinó el lugar las instalaciones la ubicación, la atención del personal, desde la llegada hasta el último minuto de mi estancia, excelente comida, bebidas, albercas, la vista al mar, la playa, la atención en la alberca insuperable, realmente volveré...
Commentaires de Gestion de l’hôtel
17 août 2018 par Gerente de Calidad y Servicio, Gestion de l’hôtel
Estimado huésped,
Gracias por elegir Reflect Krystal Grand Los Cabos.
Agradecemos mucho sus amables comentarios respecto a su estadía con nosotros, para nosotros ha sido un placer poder asistirle y esperamos recibirle muy pronto en casa.
Cordialmente,
par un voyageur
Publié le 9 août 2018 sur Expedia
Photos are deceiving.
I made the mistake to choose this hotel because it was cheaper than the rest and I regret it. Food is ok in the buffet area but the restaurants where you need to reserve the food is really bad. The room they gave us is not even in the property, they take you in a van to other building! The good ones you see in the picture an extra charge of $50 dollars a night.
I found that to be the worse part of the vacation since we were not close ti the beach or pool. I went to other hotels in the area and are superb. Do not try to save money choosing this one, you will regret it.
Commentaires de Gestion de l’hôtel
15 août 2018 par Quality and Service Manager, Gestion de l’hôtel
Dear Guest,
Thank you for choosing Reflect Krystal Grand Los Cabos, we regret the perception you had about our service, I assure you that we are making some important changes, and we will continue working to improve and offer a better service.
We hope to welcome you soon and show you, how important you are for us.
Regards,
par un voyageur
Publié le 7 août 2018 sur Hotels
Muy buen servicio, instalaciones limpias y nuevas, muy recomendable
Commentaires de Gestion de l’hôtel
10 août 2018 par Gerente de Calidad y Servicio, Gestion de l’hôtel
Estimado Huésped,
Gracias por elegir Reflect Krystal Grand Los Cabos.
Es muy grato saber que disfrutó su estadía, seguiremos trabajando para mejorar y ofrecer un servicio de calidad.
Esperamos recibirlo pronto.
Cordialmente,
par un voyageur
It's all about the all inclusive
Publié le 1 août 2018 sur Hotelsthey upgraded me for free, it's a pretty property, pools were a bit foggy, not enough lounge chairs for all the guest. But the food and drinks were good.
Commentaires de Gestion de l’hôtel
1 août 2018 par Quality and Service Manager, Gestion de l’hôtel
Dear guest,
Thank you for choosing Reflect Krystal Grand Los Cabos.
We appreciate your kind comments about your stay with us, we will continue improving to offer a quality service. It has been a pleasure to assist you and we hope to welcome you soon.
Regards,
Quality and Service Manager
