Note fondée sur 877 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de media
Publié le 20 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Priscilla Ayala, e-Concierge, Gestion de l’hôtel
Dear Mrs. Maura, receive warm greetings from Secrets Puerto Los Cabos.It is an honor to learn that you've enjoyed all the details that characterize our brand and resort. We are deeply appreciative of your trust and the opportunity to care for and pamper you throughout your vacation.We look forward to the chance to welcome you again to your second home.Kind regards,Priscilla Ayala,e-Concierge.
par un voyageur
Publié le 19 oct. 2024
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Priscilla Ayala, e-Concierge, Gestion de l’hôtel
Dear Mr. Blodgett, receive sunny greetings. Thank you so much for taking the time to rate our hotel.We deeply appreciate your trust and the opportunity to care for and pamper you throughout your vacation.We sincerely look forward to having the privilege of welcoming you back on a future occasion. Kind regards,Priscilla Ayala,e-Concierge.
par un voyageur
Publié le 18 oct. 2024
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Priscilla Ayala, e-Concierge, Gestion de l’hôtel
Dear Mr. Cody, receive warm greetings. Thank you so much for taking the time to rate our hotel.We are deeply appreciative of your trust and the opportunity to care for and pamper you throughout your vacation.We cannot wait to welcome you back soon!Kind regards,Priscilla Ayala,e-Concierge.
par un voyageur
Publié le 18 oct. 2024 sur Expedia
Great property very clean and friendly staff
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Priscilla Ayala, e-Concierge, Gestion de l’hôtel
Dear Mr. David, receive sunny greetings from Secrets Puerto Los Cabos.We are happy to know that during the time you were with us, you could enjoy it to the fullest.It has been our pleasure to host you and offer you a very warm and efficient service. We will be waiting for you to create new memorable experiences together.Sincerely,Priscilla Ayala, e-Concierge.
par un voyageur
Publié le 17 oct. 2024 sur Expedia
Our stay at Secrets Puerto Los Cabos was a big disappointment. The food was particularly bad, lacking flavor and variety, while the drinks were mediocre at best. The experience took a turn for the worse on our first night when we received a call at 10:30 PM asking to fix our bathtub due to a leak in the room below. We agreed to have it fixed the next morning at 10 AM, so we left before that and when we returned to our room at 4 PM, the issue still wasn’t resolved. They didn’t finish until 5 PM, blaming it on a missing repairman.
To add to the frustration, we were promised a complimentary bottle of wine upon check-in. Instead, we were told it would arrive the next day, but it never did. It wasn’t until our final full day, after repeatedly calling, that we finally received it.
The pool was another letdown—very dirty, with visible dirt floating in the water. It’s a shame because the setting could have been enjoyable, but the poor cleanliness and service overshadowed the stay. Would not recommend.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Priscilla Ayala, e-Concierge, Gestion de l’hôtel
Dear Mrs. Stephanie Nicole, receive warm greetings.It is with great sadness that we learn of an overall disappointing experience, for which we cannot but offer our sincerest apologies.We regret to learn that we were unable to meet all of your expectations during your stay. We have passed on your comments about the food to the relevant department so that we can ensure we maintain our usual high standards.Please be confident that we have shared all your remarks with our team to work on our areas of opportunity and prevent recurrences in the future. Thank you for bringing these matters to our attention. While we understand your feelings about your stay, we hope that you can accept our most sincere apologies and that we may have the opportunity to be your host again in the future.Best regards,Priscilla Ayala,e-Concierge.
par un voyageur
Publié le 16 oct. 2024 sur Expedia
The resort was absolutely stunning and the staff was incredibly friendly and attentive to our needs. There was a wide variety of restaurants to choose from.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Priscilla Ayala, e-Concierge, Gestion de l’hôtel
Dear Mrs. Carolina, receive warm greetings. Thank you for taking the time to write an overview of your stay with us. Our main goal is to meet the expectations of every guest we have the pleasure to host, as we want you to return home fully satisfied and with the desire to visit us again.Thank you for your very nice compliments for our team, they work very hard every day to make sure our guests feel well attended to at all times and are an asset to our hotel. We cannot wait to welcome you back soon!Kind regards,Priscilla Ayala,e-Concierge.
par un voyageur
Publié le 16 oct. 2024 sur Expedia
Staff made the stay very easy. More dining options than you would ever need. The property looked and felt even better than how it was shown online. The room was very clean and we felt very welcomed.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Priscilla Ayala, e-Concierge., Gestion de l’hôtel
Dear Mr. Gerald, receive sunny greetings from Secrets Puerto Los Cabos.Thank you for taking the time to leave your kind words and observations following your recent stay with us. We are happy to know that when you were with us, you could enjoy it to the fullest. It has been our pleasure to host you and offer you a very warm and efficient service. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times. We will be waiting for you to create new memorable experiences together.Sincerely,Priscilla Ayala, e-Concierge.
par un voyageur
Publié le 15 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Priscilla Ayala, e-Concierge, Gestion de l’hôtel
Dear Mrs. Rita M, receive sunny greetings.Thank you so much for taking the time to rate our hotel. Our main goal is to meet the expectations of every guest we have the pleasure of hosting, as we want you to return home fully satisfied and with the desire to revisit us.We would be delighted to create a wonderful future stay that exceeds all your expectations.Kind regards,Priscilla Ayala, e-Concierge.
par un voyageur de Captain Cook
Publié le 14 oct. 2024 sur Expedia
Everything and everyone was awesome!!
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Priscilla Ayala, e-Concierge, Gestion de l’hôtel
Dear Mr. Mark, receive warm greetings.Thank you for taking the time to write an overview of your recent stay with us. It's wonderful to learn that your vacation at Secrets Puerto Los Cabos Resort & Spa was a delightful experience!Our team works hard to provide excellent customer service, so your feedback is greatly appreciated.We look forward to welcoming you soon for another outstanding vacation.Kind regards,Priscilla Ayala,e-Concierge.
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Excelente disposición y atención de todo el personal
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Priscilla Ayala, e-Concierge, Gestion de l’hôtel
Apreciable Sr. Carl Gobrien, reciba cálidos saludos.Agradecemos se haya tomado el tiempo de compartir con nosotros su experiencia y comentarios sobre su reciente estadía en Secrets Puerto Los Cabos.Nos enorgullece saber que logramos brindarle una experiencia placentera y que disfrutó de los detalles que caracterizan a nuestra marca.Esperamos poder volver a tener el honor de hospedarle en nuestro pedacito de paraíso.Cordialmente,Priscilla Ayala,e-Concierge.
