Note fondée sur 843 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,5 Service et personnel
4,7 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 oct. 2024
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Priscilla Ayala, e-Concierge, Gestion de l’hôtel
Dear Mr. Blodgett, receive sunny greetings. Thank you so much for taking the time to rate our hotel.We deeply appreciate your trust and the opportunity to care for and pamper you throughout your vacation.We sincerely look forward to having the privilege of welcoming you back on a future occasion. Kind regards,Priscilla Ayala,e-Concierge.
par un voyageur
Publié le 18 oct. 2024
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Priscilla Ayala, e-Concierge, Gestion de l’hôtel
Dear Mr. Cody, receive warm greetings. Thank you so much for taking the time to rate our hotel.We are deeply appreciative of your trust and the opportunity to care for and pamper you throughout your vacation.We cannot wait to welcome you back soon!Kind regards,Priscilla Ayala,e-Concierge.
par un voyageur
Publié le 19 août 2024 sur Expedia
Awesome hotel
Commentaires de Gestion de l’hôtel
20 août 2024 par Priscilla Ayala, e-Concierge, Gestion de l’hôtel
Dear Mr. Steven, receive warm greetings. Thank you for taking the time to write an overview of your stay with us. We are deeply appreciative of your trust and the opportunity to care for and pamper you throughout your vacation.We cannot wait to welcome you back soon!Kind regards,Priscilla Ayala,e-Concierge.
par un voyageur
Publié le 19 août 2024 sur Expedia
The United States could learn a lot about how to treat guest.They treat travelers better than anywhere!
Commentaires de Gestion de l’hôtel
19 août 2024 par Priscilla Ayala, e-Concierge, Gestion de l’hôtel
Dear Mr. Damian, receive sunny greetings.Thank you for taking the time to rate our hotel and describe your recent stay with us.It is an honor to learn that you've enjoyed all the details that characterize our brand and resort. We aim to create a welcoming and comfortable environment for all guests. Thank you so much for your kind words, we will be waiting for you to create new memorable experiences together.Best regards,Priscilla Ayala,e-Concierge.
par un voyageur
Publié le 17 août 2024 sur Expedia
Horribles las paredes de los pasillos todas manchadas y sucias el elevador sucio manchado las puertas de la entrada al cuarto chorreadas de bebidas, los cajones del tocador valiéndose y desarmados
Tuvimos que ir a recepción hablar con alguien y si nos cambiaron de habitación y si nos dieron en otro edificio mejor pero de inicio fue muy mala experiencia
Commentaires de Gestion de l’hôtel
19 août 2024 par Priscilla Ayala, e-Concierge, Gestion de l’hôtel
Apreciable Yorel Gaytan, reciba cálidos saludos.Agradecemos se haya tomado el tiempo de compartir con nosotros su experiencia y comentarios sobre su reciente estadía en Secrets Puerto Los Cabos.Gracias por compartir sus comentarios respecto a los detalles encontrados dentro de nuestras instalaciones. Tomaremos las medidas necesarias para corregir inmediatamente cada una de las observaciones que nos ha expresado. Lamentamos enormemente saber que el inicio de su estancia con nosotros se vio empañada por todos estos inconvenientes. Esperamos que pueda aceptar nuestras más sinceras disculpas.Apreciamos nos haya dado la oportunidad de ser sus anfitriones y esperamos poder tener la oportunidad de hospedarle nuevamente.Sinceramente,Priscilla Ayala,e-Concierge.
par un voyageur
Publié le 15 août 2024 sur Expedia
There was a golf coarse around it that was cool. I found the staff was nice. The food was subpar, 40 minute wait for restaurants to seat you and 40 minutes to get your food. For the price of hotel, this place is not worth it. Its $600 a night after taxes and the food is bad. Also the beach area is the worst I have ever seen for Mexico. Big thumbs down
Commentaires de Gestion de l’hôtel
15 août 2024 par Priscilla Ayala, e-Concierge, Gestion de l’hôtel
Dear Mr. Dave, receive warm greetings.We are grateful for the time you spent sharing your comments on your recent stay in our resort. There seem to have been deficiencies encountered that are very atypical and not reflective of our brand experience. We hope this inconvenience will not prevent you from coming back in the future, we will always wait for you with a warm welcome.Best regards.Priscilla Ayala,e-Concierge.
par un voyageur
Publié le 15 août 2024 sur Expedia
The experience was amazing definitely would return
Commentaires de Gestion de l’hôtel
15 août 2024 par Priscilla Ayala, e-Concierge, Gestion de l’hôtel
Dear Mrs. Leatrice, receive sunny greetings. Thank you for taking the time to rate our hotel and describe your recent stay with us.We are delighted to hear that your holiday at Secrets Puerto Los Cabos was an enjoyable one. It is always our goal to achieve maximum customer satisfaction.We will be waiting for you to create new memorable experiences together.Sincerely,Priscilla Ayala,e-Concierge.
par un voyageur
Publié le 13 août 2024 sur Expedia
Safe clean great service
Commentaires de Gestion de l’hôtel
14 août 2024 par Priscilla Ayala, e-Concierge, Gestion de l’hôtel
Dear Mrs. Amber, receive sunny greetings from Secrets Puerto Los Cabos. Thank you for taking the time to write an overview of your stay with us. We are quite pleased to hear that the resort met your expectations and that you had an awesome experience with us. We will be waiting for you to create new memorable experiences together.Sincerely,Priscilla Ayala,e-Concierge.
par un voyageur de Carmichael
Publié le 13 août 2024 sur Expedia
We were sold a room upgrade at one rate. We moved into the room and unpacked everything and went out. When I checked my credit card statement they charged us more. When I challenged them they said the rate they quoted was for another room. When I said we never discussed that room or another price, they acknowledged I was correct. They said I could be moved back to my original room if I wanted. I simply asked them to allow us to stay in room we already were in for the price quoted. They refused. Complete bait and switch. Very dissatisfied with their customer service.
Commentaires de Gestion de l’hôtel
14 août 2024 par Priscilla Ayala, e-Concierge, Gestion de l’hôtel
Dear Mr. Charles, receive warm greetings.We appreciate the time that you have invested in writing an overview of your stay with us.Our main goal is to meet the expectations of every guest we have the pleasure to host, as we want you to return home fully satisfied and with the desire to revisit us.Thank you for bringing this incident to our attention. We will investigate the circumstances surrounding the case with our team to identify potential areas for improvement.We would like to extend our sincerest apologies for the inconvenience you experienced at the early stages of your stay. Please accept our sincerest apologies for this unfortunate occurrence.All aspects you have raised to our attention are under review.We truly hope to have the opportunity to welcome you again to provide you with the service that we are known to provide.Sincerely,Priscilla Ayala,e-Concierge.
par un voyageur de San Marcos
Publié le 13 août 2024 sur Expedia
The property and service were better than we could have imagined. From the moment we came through the gate until we exited was perfect! Planned this get away for my wife’s birthday and it was amazing. Thanks Secrets!
Commentaires de Gestion de l’hôtel
14 août 2024 par Priscilla Ayala, e-Concierge, Gestion de l’hôtel
Dear Mr. Byron, receive sunny greetings.Thank you for taking the time to rate our hotel and describe your recent stay with us.We aim to create a welcoming and comfortable environment for all guests.It's always wonderful to hear that our guests enjoyed their stay. We were happy to host your celebration!Thank you so much for your kind words, we will be waiting for you to create new memorable experiences together.Best regards,Priscilla Ayala,e-Concierge.
