Note fondée sur 115 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par Melisa Cornejo - Quality Manager, Gestion de l’hôtel
Dear Crissostomos,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Solaz a Luxury Collection Resort Los Cabos.It is always encouraging to hear feedback, particularly when it comes from those who matter the most you! Your feedback has been shared with all Solaz Team as a way of celebrating the great guest experiences we delivered.According to your rating I can see that we have areas of opportunity in, I would like to have a little more detail about it in order to take corrective measures.Thank you for taking us in a little piece of your heart.We hope to welcome you again soon.Sincerely,Solaz, a Luxury Collection Resort
par un voyageur
Publié le 3 août 2024 sur Expedia
This is our 2nd time staying at Solaz in less than 12 months. We loved it so much the first time we had to come back. The resort is absolutely breathtaking with modern architecture, every amenity imaginable, and the agave and cacti gardens are manicured to pristine perfection. The staff is so incredibly friendly and hospitable. A big thank you to Gabriel who went above and beyond for making our stay so special. Our gratitude to Pedro, Irving, and Teo for their top notch poolside service! And of course the staff at Cascabel for breakfast every morning. It feels like a home away from home. We can't wait to visit again!
Commentaires de Gestion de l’hôtel
4 août 2024 par Melisa Cornejo - Quality Manager, Gestion de l’hôtel
Dear Nicholas, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Solaz a Luxury Collection Resort Los Cabos.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most you! Your feedback has been shared with all Solaz Team as a way of celebrating the great guest experiences we delivered.Thank you for your words to Gabriel, Pedro, Irving, Teo and the rest of the team, I will personally take care of forwarding your comments to themThank you for taking us in a little piece of your heart.We hope to welcome you again soon.Sincerely,Solaz a Luxury Collection Resort Los Cabos
par un voyageur
Publié le 3 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 août 2024 par Melisa Cornejo - Quality Manager, Gestion de l’hôtel
Dear Felipe,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Solaz a Luxury Collection Resort Los Cabos.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most you! Your feedback has been shared with all Solaz Team as a way of celebrating the great guest experiences we delivered.Thank you for taking us in a little piece of your heart.We hope to welcome you again soon.Sincerely,Solaz, a Luxury Collection Resort Los Cabos
par un voyageur
Publié le 18 juill. 2024 sur Expedia
All the restaurants are high quality. Everything was top notch. Service was outstanding from beginning to end.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Melisa Cornejo - Quality Manager, Gestion de l’hôtel
Dear James,Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon experience provided to our guests.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most you! Your feedback has been shared with all Solaz Team as a way of celebrating the great guest experiences we delivered.Thank you for taking us in a little piece of your heart.We hope to welcome you again soonSincerely,Solaz, A Luxury Collection Resort Los Cabos
par un voyageur
Publié le 8 juill. 2024 sur Expedia
Upon reviewing my bank statement, I noticed that instead of the agreed-upon amount of $700 USD, my account was charged $8,000 USD. This unauthorized charge has caused a significant and unexpected impact on my finances.
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Solaz a Luxury Collection Resort Los Cabos , Gestion de l’hôtel
Good afternoon Mr. Majid, Thank you for your recent stay at Solaz a Luxury Collection Resort Los Cabos.Our front office supervisor is giving immediate attention to the billing request. Have a great night!
par un voyageur
Publié le 8 juill. 2024 sur Expedia
I can’t wait to come back
Commentaires de Gestion de l’hôtel
8 juill. 2024 par Melisa Cornejo - Quality Manager, Gestion de l’hôtel
Dear Steve,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Solaz a Luxury Collection Resort Los Cabos.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most you! Your feedback has been shared with all Solaz Team as a way of celebrating the great guest experiences we delivered.Thank you for taking us in a little piece of your heart.We hope to welcome you again soon.Sincerely,Solaz, a Luxury Collection Resort Los Cabos
par un voyageur
Publié le 5 juill. 2024 sur Expedia
Beautiful property with exceptional service. Incredible food throughout, you will not be disappointed.
Commentaires de Gestion de l’hôtel
5 juill. 2024 par Melisa Cornejo - Quality Manager, Gestion de l’hôtel
Dear Jeffrey,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Solaz a Luxury Collection Resort Los Cabos.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most you! Your feedback has been shared with all Solaz Team as a way of celebrating the great guest experiences we delivered.Thank you for taking us in a little piece of your heart.We hope to welcome you again soon.Sincerely,Solaz a Luxury Collection Resort Los Cabos
par un voyageur
Publié le 3 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 juill. 2024 par Melisa Cornejo - Quality Manager, Gestion de l’hôtel
Dear Mr. Luis,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Solaz a Luxury Collection Resort Los Cabos.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most you! Your feedback has been shared with all Solaz Team as a way of celebrating the great guest experiences we delivered.Thank you for taking us in a little piece of your heart.We hope to welcome you again soon.Sincerely,Solaz a Luxury Collection Resort Los Cabos
par un voyageur
Publié le 3 juin 2024 sur Expedia
We had the most amazing time at Solaz! I want to highlight a few employees who went above and beyond! Alma - Concierge / Octavia - Bell Hop / Irving Hector - Pool staff:)
Commentaires de Gestion de l’hôtel
3 juin 2024 par Melisa Cornejo - Quality Manager, Gestion de l’hôtel
Dear Lauren,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Solaz a Luxury Collection Resort Los Cabos.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most you! Your feedback has been shared with all Solaz Team as a way of celebrating the great guest experiences we delivered.Thank you for your words to Alma, Octavio, Irving and Hector, I will personally take care of forwarding your comments to themThank you for taking us in a little piece of your heart.We hope to welcome you again soon.Sincerely,Solaz, a Luxury Collection Resort Los Cabos
par un voyageur
Publié le 24 mai 2024 sur Expedia
We travel a lot and this hotel has to be on the top 5 most beautiful properties we have visited. We stayed for 5 nights - The staff was so helpful and friendly. Everything was impeccable. The room service/ food was a bit pricey but the food was delicious and everything always fresh! We would definitely stay here again.
Commentaires de Gestion de l’hôtel
24 mai 2024 par Melisa Cornejo - Quality Manager, Gestion de l’hôtel
Dear Rachel,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Solaz a Luxury Collection Resort Los Cabos.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most you! Your feedback has been shared with all Solaz Team as a way of celebrating the great guest experiences we delivered.Thank you for your words to our team, I will personally take care of forwarding your comments to themThank you for taking us in a little piece of your heart.We hope to welcome you again soon.Sincerely,
