Note fondée sur 122 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Melisa Cornejo - Quality Manager, Gestion de l’hôtel
Dear Osvaldo,Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon experience provided to our guests.You brought to my attention that during your recent stay, we fell short of meeting your expectations. Your experience has been shared with the Operations Committee who joins me in offering not only our sincere apologies for the team’s shortcomings, but our commitment to resolving these issues in order to improve the experience in the future.Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.Sincerely,Solaz, A Luxury Collection Resort Los Cabos
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Awesome view, beautiful building, brilliant food, friendly and helpful staff. 10/10 recommend.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Solaz a Luxury Collection Resort Los Cabos , Gestion de l’hôtel
Dear Zhuowei, Thank you so much for your recent stay at Solaz, a Luxury Collection Resort Los Cabos! We were very pleased to learn how much you enjoyed your stay with us, and I would like to thank you for letting me know how impressed you were with the service you received from Solaz Team your kind comments are greatly appreciated. Customer care is among our highest priorities, and it is always gratifying to receive such praise. I have brought your comments to the attention of those concerned.Thank you for being a value Guest and we hope to serve you again whenever your travels bring you back to Cabo San Lucas
par un voyageur de DALLAS
Publié le 7 sept. 2024 sur Expedia
Beautiful oasis, exquisite architecture, impeccable service and great food. Overall loved the experience.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Solaz a Luxury Collection Resort Los Cabos, Gestion de l’hôtel
Dear Carlos E Alba, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Solaz, A Luxury Collection Resort Los Cabos! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most of you! Your feedback has been shared with all Solaz Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
par un voyageur
Publié le 6 sept. 2024 sur Hotels
Todo perfecto, el personal súper amable, la comida deliciosa, el hotel súper bonito, limpio, la alberca junto al mar lo Máximo! Volvería muchas veces más..
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Solaz a Luxury Collection Resort Los Cabos , Gestion de l’hôtel
Estimada Vilma, De parte de nuestra Gerencia queremos darle las gracias por tomar un poco de su valioso tiempo para compartir su experiencia en nuestro Resort.Estamos muy orgullosos y complacidos de saber que hemos superado sus expectativas en servicio.La calidad para nosotros es lo más importante y que nuestros huéspedes disfruten cada momento coleccionando memorias que perduren para siempre. En espera de verle muy pronto en esta su casa. Saludos Cordiales
par un voyageur de Big Sur
Publié le 31 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Melisa Cornejo - Quality Manager, Gestion de l’hôtel
Dear Peter,Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon experience provided to our guests.You brought to my attention that during your recent stay, we fell short of meeting your expectations. Your experience has been shared with the Operations Committee who joins me in offering not only our sincere apologies for the team’s shortcomings, but our commitment to resolving these issues in order to improve the experience in the future.Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.Sincerely,Solaz, A Luxury Collection Resort Los Cabos
par un voyageur de Ft. Washington
Publié le 29 août 2024 sur Expedia
This is a very beautiful and top notch property. The staff and facilities are all excellent.
Commentaires de Gestion de l’hôtel
30 août 2024 par Melisa Cornejo - Quality Manager, Gestion de l’hôtel
Dear Gregory, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Solaz a Luxury Collection Resort Los Cabos.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most you! Your feedback has been shared with all Solaz Team as a way of celebrating the great guest experiences we delivered.Thank you for taking us in a little piece of your heart.We hope to welcome you again soon.Sincerely,Solaz, a Luxury Collection Resort Los Cabos
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par Melisa Cornejo - Quality Manager, Gestion de l’hôtel
Dear Crissostomos,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Solaz a Luxury Collection Resort Los Cabos.It is always encouraging to hear feedback, particularly when it comes from those who matter the most you! Your feedback has been shared with all Solaz Team as a way of celebrating the great guest experiences we delivered.According to your rating I can see that we have areas of opportunity in, I would like to have a little more detail about it in order to take corrective measures.Thank you for taking us in a little piece of your heart.We hope to welcome you again soon.Sincerely,Solaz, a Luxury Collection Resort
par un voyageur
Publié le 3 août 2024 sur Expedia
This is our 2nd time staying at Solaz in less than 12 months. We loved it so much the first time we had to come back. The resort is absolutely breathtaking with modern architecture, every amenity imaginable, and the agave and cacti gardens are manicured to pristine perfection. The staff is so incredibly friendly and hospitable. A big thank you to Gabriel who went above and beyond for making our stay so special. Our gratitude to Pedro, Irving, and Teo for their top notch poolside service! And of course the staff at Cascabel for breakfast every morning. It feels like a home away from home. We can't wait to visit again!
Commentaires de Gestion de l’hôtel
4 août 2024 par Melisa Cornejo - Quality Manager, Gestion de l’hôtel
Dear Nicholas, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Solaz a Luxury Collection Resort Los Cabos.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most you! Your feedback has been shared with all Solaz Team as a way of celebrating the great guest experiences we delivered.Thank you for your words to Gabriel, Pedro, Irving, Teo and the rest of the team, I will personally take care of forwarding your comments to themThank you for taking us in a little piece of your heart.We hope to welcome you again soon.Sincerely,Solaz a Luxury Collection Resort Los Cabos
par un voyageur
Publié le 3 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 août 2024 par Melisa Cornejo - Quality Manager, Gestion de l’hôtel
Dear Felipe,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Solaz a Luxury Collection Resort Los Cabos.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most you! Your feedback has been shared with all Solaz Team as a way of celebrating the great guest experiences we delivered.Thank you for taking us in a little piece of your heart.We hope to welcome you again soon.Sincerely,Solaz, a Luxury Collection Resort Los Cabos
par un voyageur
Publié le 18 juill. 2024 sur Expedia
All the restaurants are high quality. Everything was top notch. Service was outstanding from beginning to end.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Melisa Cornejo - Quality Manager, Gestion de l’hôtel
Dear James,Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon experience provided to our guests.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most you! Your feedback has been shared with all Solaz Team as a way of celebrating the great guest experiences we delivered.Thank you for taking us in a little piece of your heart.We hope to welcome you again soonSincerely,Solaz, A Luxury Collection Resort Los Cabos
