Note fondée sur 223 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,3 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 oct. 2024 sur Expedia
When we arrived at the property we were informed that we did not book the All Inclusive package even though I showed them messages between myself and an EXPEDIA representative stating that the package booked was an All Inclusive package. We also booked an Ocean View Room and we could only see the Ocean if we leaned way over the balcony and looked far left to see the Ocean. The hotel blamed Expedia for the confusion that cost us an additional $3000.00 as we wanted to eat and drink when we arrived at the hotel. I am not sure if the hotel is running a scam or Expedia is to get more people to book this property but I could have stayed at a nice 5 star hotel for what it ended up costing us in the end.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par AlejandroSantander-General Manager-VillalaValencia, Gestion de l’hôtel
Dear Julie, Thank you for taking the time to share your experience on Expedia. We offer you our apologies for not reaching your expectations, it is with great concern we receive your review, this is definitely not the kind of experience we strive to provide for our guests. Please note that I have reviewed all the points you have brought to our attention with my team and have taken necessary steps to ensure these issues are addressed. I apologize again for these shortcomings and hope that we have the chance to welcome you back soon and provide you with an experience that reflect the standards we are known for. Best Regards, Alejandro Santander General Manager Villa la Valencia Beach Resort & Spa
par un voyageur
All Staff Outstanding except Concierage
Publié le 17 sept. 2024 sur HotelsService was outstanding except for Concierge. The Concierge does not want to help you enjoy your trip by recommending anything. They only want to sell you a point model for future stays. Very disappointing.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par AlejandroSantander-General Manager-VillalaValencia, Gestion de l’hôtel
Dear Patricia, Thank you for taking the time to share your review on Expedia. We offer you our apologies for not reaching your expectations, It is with great concern we receive your review, this is definitely not the kind of experience we strive to provide for our guests. Best Regards,Alejandro SantanderGeneral MangerVilla la Valencia Beach Resort & Spa
par un voyageur
Publié le 13 sept. 2024 sur Hotels
Excellent hotel, they make you feel VIP. Any thing you need they help you or answer your questions. Just make you have credit card or book all inclusive because they don’t accept cash at all.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par AlejandroSantander-General Manager-VillalaValencia, Gestion de l’hôtel
Dear Brigette,On behalf of the management and staff, allow me to thank you for sharing your fabulous comments. We are thrilled that you loved Villa la Valencia Beach Resort & Spa and had such a fantastic experience. We are delighted that you loved it just as much as we did!Thank you once more for writing about your extraordinary experience, and we will be waiting for you to join us soon again and make yourself at home soon.Sincerely,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa
par un voyageur de Waukesha
Publié le 2 sept. 2024 sur Expedia
Family oriented, enjoyed the lazy river. The infinity pool water was vey cloudy (unsure if there was a cleaning issue). Could benefit from a swim up bar. Also they had one bar in the lobby that closed relatively early. Enjoyed being able to choose what dates we wanted to be all inclusive. The servers by the infinity pool seemed to have had a hard time managing orders and keeping up. Overall beautiful property with 1 bedroom suites.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Alejandro Santander-GeneralManager-VillalaValencia, Gestion de l’hôtel
Dear Micaela,Thank you for taking the time to share your experience on Expedia.We offer you our apologies for not reaching your expectations, it is with great concern we receive your review, this is definitely not the kind of experience we strive to provide for our guests.Please note that I have reviewed all the points you have brought to our attention with my team and have taken necessary steps to ensure these issues are addressed. I apologize again for these shortcomings and hope that we have the chance to welcome you back soon and provide you with an experience that reflect the standards we are known for.Best Regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa
par un voyageur
Publié le 30 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Alejandro Santander-GeneralManager-VillalaValencia, Gestion de l’hôtel
Dear Asatur, Thank you for taking the time to share your comments on Expedia. We offer you our apologies for not reaching your expectations, It is with great concern we receive your review, this is definitely not the kind of experience we strive to provide for our guests. Best Regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa
par un voyageur
Publié le 11 août 2024 sur Expedia
There was jackhammering of concrete all day long. The infiniti pool was closed and fenced off. Bed bugs. As we were not "all inclusive" I could not even brew a pot of coffee or bottled water without 83 peso charge- just ridiculous. "Lazy River" had black mold in non-circulated areas.
Commentaires de Gestion de l’hôtel
14 août 2024 par AlejandroSantander-General Manager-VillalaValencia, Gestion de l’hôtel
Dear Alan, Thank you for taking the time to share your experience on Expedia. We offer you our apologies for not reaching your expectations, it is with great concern we receive your review, this is definitely not the kind of experience we strive to provide for our guests. Please note that I have reviewed all the points you have brought to our attention with my team and have taken necessary steps to ensure these issues are addressed. I apologize again for these shortcomings and hope that we have the chance to welcome you back soon and provide you with an experience that reflect the standards we are known for. Best Regards, Alejandro Santander General Manager Villa la Valencia Beach Resort & Spa
par un voyageur de Greeley
Publié le 2 août 2024 sur Expedia
This upscale resort has all of the amenities that you can think of. Unfortunately we didn't have a great experience at check in. According to them a 16 year old is considered an adult and wanted to charge additional fees. A manager was called and was in an authority power trip and threatened us to cancel our reservation. Some stuff were friendly and others seemed annoyed if you didn't tip give dollars or more. The prices on food and drinks extremely expensive. We were there for a wedding and everything was rushed to the point that champagne was served and was taken away before the toast.
Commentaires de Gestion de l’hôtel
7 août 2024 par AlejandroSantander-General Manager-VillalaValencia, Gestion de l’hôtel
Dear Eva Concepcion,Thank you for taking the time to share your experience on Expedia.We offer you our apologies for not reaching your expectations, it is with great concern we receive your review, this is definitely not the kind of experience we strive to provide for our guests.Please note that I have reviewed all the points you have brought to our attention with my team and have taken necessary steps to ensure these issues are addressed. I apologize again for these shortcomings and hope that we have the chance to welcome you back soon and provide you with an experience that reflect the standards we are known for.Best Regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 août 2024 par AlejandroSantander-General Manager-VillalaValencia, Gestion de l’hôtel
Dear James, Thank you for expressing your great satisfaction at the Villa la Valencia Beach Resort & Spa. Kind Regards, Alejandro Santander General Manager Villa la Valencia Beach Resort & Spa
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Never Staying Here Again
We recently stayed at Villa La Valencia in Los Cabos expecting a relaxing vacation for our anniversary. Unfortunately, our stay was anything but relaxing due to the constant harassment from hotel employees trying to sell time shares or as they like to call it RTU, (right to use).
From the moment we checked in, the pressure was on. At first, it was a friendly suggestion to attend a "welcome breakfast," and get some discounts on activities which turned out to be a high-pressure sales pitch. Initially we were told it would take no more than 90mins….but, despite politely declining everything thrown at us 3hours later is when we got to leave.
The rooms were fine, and the amenities were decent, but none of that matters when you can't enjoy your stay. Rodrigo…who is apparently the last stage of this scam even went as far as to messaging me on WhatsApp after we firmly declined everything.
The pool rules don’t exist….we were told it closed at 8pm however after 2 days we realized that people were there way past 8 and no one would say anything to them. They have an amazing infinity pool which we thought was adults only but you wont get to enjoy it since they let kids go in there and get rowdy. I would strongly advise anyone considering this hotel to think twice if they want a peaceful vacation without being constantly pestered to buy a time share or enjoy the pool with their significant others.
Save yourself the headache and stay somewhere else.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Alejandro Santander-GeneralManager-VillalaValencia, Gestion de l’hôtel
Dear Aram,Thank you for taking the time to share your experience on Expedia.We offer you our apologies for not reaching your expectations, it is with great concern we receive your review, this is definitely not the kind of experience we strive to provide for our guests.Please note that I have reviewed all the points you have brought to our attention with my team and have taken necessary steps to ensure these issues are addressed. I apologize again for these shortcomings and hope that we have the chance to welcome you back soon and provide you with an experience that reflect the standards we are known for.Best Regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa
par un voyageur
Publié le 24 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 juill. 2024 par AlejandroSantander-General Manager-VillalaValencia, Gestion de l’hôtel
Dear Christina, Thank you for expressing your great satisfaction at the Villa la Valencia Beach Resort & Spa. Kind Regards, Alejandro Santander General Manager Villa la Valencia Beach Resort & Spa
