Note fondée sur 218 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,3 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 août 2024 sur Expedia
There was jackhammering of concrete all day long. The infiniti pool was closed and fenced off. Bed bugs. As we were not "all inclusive" I could not even brew a pot of coffee or bottled water without 83 peso charge- just ridiculous. "Lazy River" had black mold in non-circulated areas.
Commentaires de Gestion de l’hôtel
14 août 2024 par AlejandroSantander-General Manager-VillalaValencia, Gestion de l’hôtel
Dear Alan, Thank you for taking the time to share your experience on Expedia. We offer you our apologies for not reaching your expectations, it is with great concern we receive your review, this is definitely not the kind of experience we strive to provide for our guests. Please note that I have reviewed all the points you have brought to our attention with my team and have taken necessary steps to ensure these issues are addressed. I apologize again for these shortcomings and hope that we have the chance to welcome you back soon and provide you with an experience that reflect the standards we are known for. Best Regards, Alejandro Santander General Manager Villa la Valencia Beach Resort & Spa
par un voyageur de Greeley
Publié le 2 août 2024 sur Expedia
This upscale resort has all of the amenities that you can think of. Unfortunately we didn't have a great experience at check in. According to them a 16 year old is considered an adult and wanted to charge additional fees. A manager was called and was in an authority power trip and threatened us to cancel our reservation. Some stuff were friendly and others seemed annoyed if you didn't tip give dollars or more. The prices on food and drinks extremely expensive. We were there for a wedding and everything was rushed to the point that champagne was served and was taken away before the toast.
Commentaires de Gestion de l’hôtel
7 août 2024 par AlejandroSantander-General Manager-VillalaValencia, Gestion de l’hôtel
Dear Eva Concepcion,Thank you for taking the time to share your experience on Expedia.We offer you our apologies for not reaching your expectations, it is with great concern we receive your review, this is definitely not the kind of experience we strive to provide for our guests.Please note that I have reviewed all the points you have brought to our attention with my team and have taken necessary steps to ensure these issues are addressed. I apologize again for these shortcomings and hope that we have the chance to welcome you back soon and provide you with an experience that reflect the standards we are known for.Best Regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 août 2024 par AlejandroSantander-General Manager-VillalaValencia, Gestion de l’hôtel
Dear James, Thank you for expressing your great satisfaction at the Villa la Valencia Beach Resort & Spa. Kind Regards, Alejandro Santander General Manager Villa la Valencia Beach Resort & Spa
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Never Staying Here Again
We recently stayed at Villa La Valencia in Los Cabos expecting a relaxing vacation for our anniversary. Unfortunately, our stay was anything but relaxing due to the constant harassment from hotel employees trying to sell time shares or as they like to call it RTU, (right to use).
From the moment we checked in, the pressure was on. At first, it was a friendly suggestion to attend a "welcome breakfast," and get some discounts on activities which turned out to be a high-pressure sales pitch. Initially we were told it would take no more than 90mins….but, despite politely declining everything thrown at us 3hours later is when we got to leave.
The rooms were fine, and the amenities were decent, but none of that matters when you can't enjoy your stay. Rodrigo…who is apparently the last stage of this scam even went as far as to messaging me on WhatsApp after we firmly declined everything.
The pool rules don’t exist….we were told it closed at 8pm however after 2 days we realized that people were there way past 8 and no one would say anything to them. They have an amazing infinity pool which we thought was adults only but you wont get to enjoy it since they let kids go in there and get rowdy. I would strongly advise anyone considering this hotel to think twice if they want a peaceful vacation without being constantly pestered to buy a time share or enjoy the pool with their significant others.
Save yourself the headache and stay somewhere else.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Alejandro Santander-GeneralManager-VillalaValencia, Gestion de l’hôtel
Dear Aram,Thank you for taking the time to share your experience on Expedia.We offer you our apologies for not reaching your expectations, it is with great concern we receive your review, this is definitely not the kind of experience we strive to provide for our guests.Please note that I have reviewed all the points you have brought to our attention with my team and have taken necessary steps to ensure these issues are addressed. I apologize again for these shortcomings and hope that we have the chance to welcome you back soon and provide you with an experience that reflect the standards we are known for.Best Regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa
par un voyageur
Publié le 24 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 juill. 2024 par AlejandroSantander-General Manager-VillalaValencia, Gestion de l’hôtel
Dear Christina, Thank you for expressing your great satisfaction at the Villa la Valencia Beach Resort & Spa. Kind Regards, Alejandro Santander General Manager Villa la Valencia Beach Resort & Spa
par un voyageur
Publié le 20 juill. 2024 sur Expedia
Excelente
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Alejandro Santander-GeneralManager-VillalaValencia, Gestion de l’hôtel
Estimada Maria,Muchas gracias por tomarse unos minutos para compartir su experiencia con nosotros en Expedia.Un cordial saludo,Alejandro SantanderGerente GeneralVilla la Valencia Beach Resort & Spa
par un voyageur
Beautiful grounds and view of the ocean
Publié le 8 juill. 2024 sur HotelsI love the lazy River and the infinity pool both very beautiful. The food was a little expensive even if you use the inclusive.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par AlejandroSantander-General Manager-VillalaValencia, Gestion de l’hôtel
Dear Debbie, Thank you for taking the time to share your review of your recent stay with us. Warm regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa
par un voyageur
Publié le 3 juill. 2024 sur Expedia
The staff was so friendly and professional. Food was delicious!! And the pools and beach were lovely!
Commentaires de Gestion de l’hôtel
5 juill. 2024 par Alejandro Santander-GeneralManager-VillalaValencia, Gestion de l’hôtel
Dear Erik,It is an honor to receive an amazing review from our valued guests and we would like to thank you. We are most delighted to learn that you had a wonderful experience at the Resort and had the opportunity to enjoy all the facilities and services we offered.We thank you on behalf of our team.Best regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa
par un voyageur
Publié le 2 juill. 2024 sur Expedia
The resort was beautiful and had great service. The trip would have been near perfect if it wasn’t for an extra charge they added to our room during check out. At check-in, we were told two separate times, by two separate employees, that we had resort credit that we could use anywhere on the resort. During check out we were told that this was only a “Spa credit” and that the employees were wrong during check-in. We had to pay everything we bought during our stay, and we lost our “Spa credit” as well. We were told that there was nothing they could do about it, even though their employees were the ones who told us the false information at check-in.
Commentaires de Gestion de l’hôtel
3 juill. 2024 par Alejandro Santander-GeneralManager-VillalaValencia, Gestion de l’hôtel
Dear Vladimir, Thank you for taking the time to share your review on Expedia. We offer you our apologies for not reaching your expectations, It is with great concern we receive your review, this is definitely not the kind of experience we strive to provide for our guests. Best Regards,Alejandro SantanderGeneral MangerVilla la Valencia Beach Resort & Spa
par un voyageur
Great place for a vacation
Publié le 18 juin 2024 sur HotelsThis was the best place we ever stayed. The property is amazing and the service is impeccable. All the rooms are roomy with a big balcony and a great view. We can’t wait go back for another stay.
Commentaires de Gestion de l’hôtel
20 juin 2024 par Alejandro Santander-GeneralManager-VillalaValencia, Gestion de l’hôtel
Dear Michael,It is an honor to receive an amazing review from our valued guests and we would like to thank you. We are most delighted to learn that you had a wonderful experience at the Resort and had the opportunity to enjoy all the facilities and services we offered.We thank you on behalf of our team.Best regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa
