Note fondée sur 966 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,2 Service et personnel
3,1 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de AIX EN PROVENCE
Publié le 4 oct. 2022 sur Expedia
Très bruyant , acceuil réception pas amiable ,
Chambre non fumeur et qui sentait fort le le tabac et désagréable
pas de petit déjeuner
Commentaires de Gestion de l’hôtel
7 oct. 2022 par Arena Hotel Management, Gestion de l’hôtel
Dear Nardelli,We are sorry that the noise from the neighborhood disturbed an excellent night’s sleep. I will share your feedback and make the necessary changes to prevent noise from entering the room. If you had notified our front desk, we would have gladly moved you to an alternative, quieter room.Regards,Arena Hotel Management
par un voyageur
Publié le 20 août 2022 sur Hotels
Bruit de klaxonne à 3-4 h du matin
Des gens ont frappé à des portes voisines très bruyamment vers 4-5 h du matin
Commentaires de Gestion de l’hôtel
23 août 2022 par Arena Hotel Management, Gestion de l’hôtel
Dear Matthieu,We appreciate the time you took to leave us a review. We are sorry that the noise from the neighborhood disturbed an excellent night’s sleep. I will share your feedback and make the necessary changes to prevent noise from entering the room. If you had notified our front desk, we would have gladly moved you to an alternative, quieter room.I'd like to apologize again on behalf of our entire team for not meeting your standards.Regards,Arena Hotel Management
par un voyageur
Entretien a revoir
Publié le 8 juill. 2022 sur HotelsNous sommes arrivés dans la chambre elle n’était pas faite. Nous avons demandé de changer de chambre cela a été réglé. Nous avons eu une grande chambre par contre la baignoire ne n’écoulait pas et la chasse d’eau fuyait…Dommage car le cadre de l hotel est joli, je pense qu’il s agit d’un manque d’entretien lié au covid.
Commentaires de Gestion de l’hôtel
14 juill. 2022 par Arena Hotel Management, Gestion de l’hôtel
Dear Melissa,
It was an immense pleasure to host you at Arena Hotel, and we are thankful to you that you took the time to leave a review of your stay with us. We apologize for the lack of assistance from our staff even after informing the room condition. I will investigate the issue and take the required action to ensure this never repeats.
We hope you will give us another chance to provide you with a better experience.
Regards,
Arena Hotel Management
par un voyageur
Dirty, uncomfortable, out of date, very bad value
Publié le 4 avr. 2022 sur HotelsPros : free parking; 5 minutes walk from SAP center (these are the only pros I can think about...)
Cons : furniture out of age (see my photos, the ones from the hotel's site should have been photoshoped and/or taken 25 years ago); A/C system unusable without becoming sic (odors, dust); no safety box in the room (nor at reception); no phonic isolation you can have conversation with your neighbours; far from worthing 3 stars and the price.
One of my worst experiences, I will never ever come back again.
Commentaires de Gestion de l’hôtel
6 avr. 2022 par The Arena Hotel Management, Gestion de l’hôtel
Dear Delphine,
Thank You for sharing feedback about your stay at The Arena Hotel. Thank you for appreciating our location close to the SAP center and our complimentary parking. We are disappointed to learn that your stay with us did not meet your expectations. I apologize for the inconvenience you experienced. This is not the kind of experience our guests should have. Please accept my heartfelt apologies on behalf of the entire team. We hope you will give us another chance to provide you with a better experience.
Kind Regards,
The Arena Hotel Management
par un voyageur
Un hôtel bien situé près de la gare de San José
Publié le 1 mars 2022 sur HotelsL’hôtel est très bien situé, près de la gare Diridon de San José, que l’on peut rejoindre à pied, dans un quartier de commerces et de petites maisons très agréable. Il est bien construit, avec de grandes chambres et des jacuzzis au lieu de baignoires. Les lits sont confortables et les chambres sont bien équipées avec réfrigérateur, bouilloire et micro-ondes. C’est un bon hôtel dans la catégorie budget, mais le ménage n’est pas fait tous les jours contrairement à ce qui est annoncé (contrairement à ce qui est annoncé aussi, les draps sont fournis). Une rénovation des peintures et des moquettes lui redonnerait déjà certainement un peu de son lustre d’antan.
Commentaires de Gestion de l’hôtel
3 mars 2022 par The Arena Hotel Management., Gestion de l’hôtel
Dear Annick,
Thank you for taking the time to write us a review. We are glad that you had a good stay with us. We are delighted to learn that you enjoyed our well-equipped guest room, comfortable beds, jacuzzi, and the hotel’s convenient location close to shops and San Jose station. Thank you for appreciating our budget-friendly hotel. We are sorry that you did not get sheets every day during your stay. Please rest assured that this is not the standard experience our guests have. Our housekeeping staff ensures that every guest room is picture-perfect. We will look into this and make sure to make possible improvements. We would love to host you again. Thank you for staying with us.
Kind Regards,
The Arena Hotel Management
par un voyageur
Publié le 24 mars 2023 sur Expedia
Reserved and paid 2 months in advance. Arrive for check in and the parking lot was empty and there was a handwritten "closed for business" sign. Attempted to contact the property of course were unsuccessful. No notice, no refund. Further research showed the property was actually sold last year to the city and is no longer a hotel. Not sure why I was allowed to make a reservation in the 1st place.
par un voyageur de San Jose
Publié le 22 mars 2023 sur Expedia
My reservation was canceled so I found lodgings elsewhere
par un voyageur
Publié le 13 mars 2023 sur Hotels
par un voyageur
Publié le 6 mars 2023 sur Expedia
I paid the full amount for my reservation upfront. When I showed up to the hotel, it was closed with a "CLOSED FOR BUSINESS" sign on the front door. There was no notice from the hotel or Expedia. I was stuck in the rain and had to find another hotel last minute.
par un voyageur
Publié le 5 mars 2023 sur Expedia
Showed up on the day of my reservation just to find the hotel was closed for business. I was charged for a room and was not notified in advance that the hotel had closed for good. Now I'm having a hard time getting my money back. Contacted Expedia 6 days ago and have not heard back since.
