Note fondée sur 33 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,0 Service et personnel
4,3 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 juin 2024 sur Expedia
Cuando hice la reservacion, indique que el desayuno estuviera incluido, al momento de la llegada el hotel me informo que el desayuno no estaba incluido, que era desayuno disponible a precio de 15 USD por persona, Creo que la pagina de expedia no esta bien configurada con ese hotel, porque la informacion es tramposa, al final tuve que pagar el desayuno que supuestamente estaba incluido en el precio
Commentaires de Gestion de l’hôtel
25 juin 2024 par Abdaly, Gestion de l’hôtel
Estimado Pardo, lamentamos mucho la confusión que experimentaste con tu reserva. Entendemos lo frustrante que debe haber sido esperar un servicio que creías incluido. Esperamos que a pesar de este inconveniente hayas podido disfrutar tu estadía en el hotel, nos vemos pronto!.Delta by Marriott San Jose
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Abdaly, Gestion de l’hôtel
Dear Adriana,Thank you for taking the time to complete our hotel survey. Your feedback is invaluable to us as we strive to provide the best possible service.We look forward to welcoming you back soon!Best regards,Delta by Marriott San Jose Aurola
par un voyageur
Publié le 7 août 2024 sur Expedia
Bed Bugs 🐛 No hot water for washing
Commentaires de Gestion de l’hôtel
9 août 2024 par Abdaly, Gestion de l’hôtel
Dear Richard,Once again thank you for taking the time to complete our survey and for choosing to stay with us twice. We sincerely apologize for the issues you experienced during your stays.We want to assure you that we take these matters very seriously. Our team conducted a thorough inspection of your room and found no signs of bed bugs. We also want to remind you that we offer laundry services, both self-service is not available on property, only in house laundry service.We genuinely appreciate your feedback, as it helps us to continuously improve our services. Please let us know if there’s anything else we can do to make your future stays more enjoyable.Best regards,Delta by Marriott San Jose Aurola
par un voyageur
Publié le 5 août 2024 sur Expedia
Bed Bugs 🐛 No hot water for washing
Commentaires de Gestion de l’hôtel
5 août 2024 par Abdaly, Gestion de l’hôtel
Dear Richard,Thank you for taking the time to share your feedback. We’re sorry to hear about the issues you experienced during your stay. We take every matters very seriously and are committed to providing a comfortable environment for all our guests.We are aware that you extended your stay by one additional night and regret that we were not informed of these concerns earlier. Our team is available 24/7 to address any issues promptly, and we would have been more than happy to assist you if we had been made aware of the problems during your stay.Regarding the laundry facilities, we apologize for any confusion. Our hotel does offer external laundry services, but we understand that this might not have been clear.We would appreciate the opportunity to discuss this further with you and resolve any lingering issues. Please contact us directly, so we can address your concerns personally.Thank you for bringing this to our attention, and we hope to have the chance to make things right.Sincerely,Delta by Marriott San Jose Aurola
par un voyageur
Publié le 1 août 2024 sur Expedia
Todo muy bien dentro del hotel
Commentaires de Gestion de l’hôtel
1 août 2024 par abdaly, Gestion de l’hôtel
Dear Laura,Your feedback and kind words are incredibly appreciated. It was a pleasure hosting you, and we're thrilled that you had a memorable experience with us.Your insights not only help us to continue improving but also guide future guests in making informed decisions.Best regards,Delta by Marriott San Jose Aurola
par un voyageur
Calidad
Publié le 29 juill. 2024 sur HotelsExcelente servicio
Commentaires de Gestion de l’hôtel
1 août 2024 par abdaly, Gestion de l’hôtel
Dear Angel,Your feedback and kind words are incredibly appreciated. It was a pleasure hosting you, and we're thrilled that you had a memorable experience with us.Your insights not only help us to continue improving but also guide future guests in making informed decisions.Best regards,Delta by Marriott San Jose Aurola
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 août 2024 par abdaly, Gestion de l’hôtel
Dear Gilmer,Your feedback and kind words are incredibly appreciated. It was a pleasure hosting you, and we're thrilled that you had a memorable experience with us.Your insights not only help us to continue improving but also guide future guests in making informed decisions.Best regards,Delta by Marriott San Jose Aurola
par un voyageur
Publié le 25 juill. 2024 sur Expedia
The location near the Central Market and National Theater was great. The woman who cleaned my room (Ana) was wonderful. The people who worked at the front desk were kind and helpful. The hotel restaurant was good and cafes and restaurants and stores were within a short walk from the hotel. I liked the gym although it might be good to add another treadmill eventually. (There is currently only one treadmill.) my room was large and my bed was excellent for sleeping. I would love to return to this hotel.
Commentaires de Gestion de l’hôtel
26 juill. 2024 par abdaly, Gestion de l’hôtel
Dear Justine,Thank you so much for taking the time to share your wonderful feedback! We’re thrilled to hear that you enjoyed your stay with us.We appreciate your suggestion. We’re always looking for ways to enhance our guests’ experiences, and we’ll certainly consider your feedback.Warm regards,Delta by Marriott San Jose Aurola
par un voyageur
Publié le 17 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Abdaly, Gestion de l’hôtel
Dear Teekel,Thank you sincerely for taking the time to respond to our hotel survey. Your feedback is invaluable to us as we strive to improve our services and ensure a memorable experience for all our guests. We greatly appreciate your insights and look forward to welcoming you back soon.Warm regards,Delta by Marriott San Jose Aurola
par un voyageur
Publié le 16 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 août 2024 par Abdaly, Gestion de l’hôtel
Dear RenitaThank you for taking the time to provide feedback about your recent stay. Your feedback is invaluable in helping us maintain and improve our services. If you have any additional comments or suggestions, please don’t hesitate to reach out.We look forward to welcoming you back in the future!Warm regards,Delta by Marriott San Jose Aurola
