Note fondée sur 932 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,3 Service et personnel
3,1 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 août 2024 sur Expedia
Very dirty- hallways smell like urine and other strong smoke of a certain substance Lots of people hanging out in the parking lot doing drugs. Screaming inside of one room and loud inappropriate noises coming out of another Felt very unsafe for me and my daughter. The only positive was that the staff was nice and helpful
Commentaires de Gestion de l’hôtel
21 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Christine,Thank you for your feedback. We’re truly sorry to hear about your concerns. Your safety and comfort are our top priorities, and we are committed to providing a secure and pleasant environment for all our guests. We’re glad you found our staff helpful, and we will be addressing your comments with our team to ensure improvements. We do not condone any illegal activity in and around our premises and work very closely with local police to keep our guests and staff safe. Thank you for bringing this to our attention.Sincerely, Hotel Management
par un voyageur
Publié le 7 août 2024 sur Hotels
par un voyageur
Not a good experience ...
Publié le 18 juill. 2024 sur HotelsRoom was not clean, poorly maintained fixtures (broken light cover in bathroom), lots of deferred maintainence throughout room ...
Commentaires de Gestion de l’hôtel
21 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your feedback. We're genuinely sorry to hear about the issues you encountered with the cleanliness and maintenance of your room. This is certainly not the standard we strive for. We appreciate your comments about the broken fixtures and deferred maintenance; we are already addressing these concerns to prevent future occurrences. Your comfort and satisfaction are our top priorities, and we hope you’ll consider giving us another chance to provide you with the quality experience you deserve. Thank you for your understanding, and we look forward to welcoming you back.Sincerely,Hotel Management
par un voyageur de San Jose
Publié le 16 juill. 2024 sur Expedia
par un voyageur
Publié le 11 juill. 2024 sur Hotels
par un voyageur
Publié le 2 juill. 2024 sur Hotels
par un voyageur
Publié le 14 juin 2024 sur Expedia
Found a huge bug in my bed the next morning. Disgusting.
Commentaires de Gestion de l’hôtel
15 juin 2024 par Hotel Management , Gestion de l’hôtel
Dear Alexia, Thank you for bringing this to our attention. We apologize for the unpleasant experience you had with finding a bug in your bed. Ensuring a clean and comfortable stay is our priority, and we take cleanliness issues seriously. We are investigating this matter with our housekeeping team to prevent any recurrence. Your feedback is valuable, and we appreciate your understanding. We hope to provide a better experience at during your next visit.Sincerely,Hotel Management
par un voyageur
Publié le 13 juin 2024 sur Expedia
Staff were amicable. Quick check in / check out. Room was clean, little musty. Shower needs some TLC. Located in a fairly decent place with access to amenities and stores within few min drive. Plenty of parking in the lot, secured by gate.
Commentaires de Gestion de l’hôtel
14 juin 2024 par Hotel management, Gestion de l’hôtel
Dear Nathan, Thank you for your feedback. We are pleased you enjoyed the friendly staff, quick check-in/out, and convenient location at Extended Stay America. We appreciate your comments on the room and shower and will share them with our team. We look forward to your next visit.Sincerely,Hotel Management
par un voyageur
Publié le 21 mai 2024 sur Expedia
par un voyageur
Publié le 19 mai 2024 sur Hotels
