Note fondée sur 338 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2024 par Joey G, Gestion de l’hôtel
Dear Chiu Mei,Thank you so much for your glowing 10 out of 10 review! We are thrilled to hear that your stay with us exceeded your expectations and that you enjoyed our amenities and services. Your kind words motivate our team to continue providing exceptional experiences for all our guests. We truly appreciate your feedback and hope to welcome you back soon for another memorable visit. Safe travels until we meet again!
par un voyageur
Publié le 20 août 2024 sur Expedia
They don't have a swimming pool and on one side there is a homeless camp.
Commentaires de Gestion de l’hôtel
20 août 2024 par Joey G, Gestion de l’hôtel
Dear Armando, Thank you for taking the time to share your feedback with us! We truly appreciate your insights and are glad to hear that you enjoyed your stay overall. We understand that the absence of a swimming pool may have been a disappointment, and we are continuously exploring ways to enhance our amenities for our guests. We are aware of the situation in the surrounding area and it is being addressed. Your comfort and experience are important to us, and we hope to welcome you back in the future for an even better stay. Thank you once again for your valuable input!
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Joey G, Gestion de l’hôtel
Dear Chiu Mei,Thank you so much for your glowing 10 out of 10 review! We are absolutely thrilled to hear that you had such a wonderful experience at our hotel.
par un voyageur
Check in issue with hotel.com
Publié le 19 août 2024 sur HotelsCheck in was difficult as hotel.com requested a room with a TUB and that was the hold up with registration. After a long wait I questioned why the delay. I was told that a room with a tub would be available shortly. I said that I don’t need a tub and a room was available now
Commentaires de Gestion de l’hôtel
22 août 2024 par Patricia Morreale , Gestion de l’hôtel
We are so sorry to hear there was a delay during your check in process. This certainly is not typical of our service, and we have reviewed your feedback with the appropriate team to ensure this is an isolated issue that is corrected. Thank you for taking the time to share this with us and allowing us to make improvements.
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Joey G, Gestion de l’hôtel
Dear Ghouleh,Thank you so much for your glowing 10 out of 10 review of our hotel! We are absolutely thrilled to hear that you had such a wonderful experience during your stay.
par un voyageur
Good place to stay!
Publié le 17 août 2024 sur HotelsClean room & friendly staff
Commentaires de Gestion de l’hôtel
20 août 2024 par Joey G, Gestion de l’hôtel
Dear Jacklyn, Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that you enjoyed the cleanliness of your room and found our staff to be friendly; we take great pride in maintaining a welcoming environment for all our guests. Your feedback is invaluable, and we appreciate your rating of 8 out of 10, as it motivates us to continually improve our services. If there’s anything specific that could have made your stay even better, please don’t hesitate to let us know. We hope to welcome you back soon for an even more enjoyable experience!
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Joey G, Gestion de l’hôtel
Dear Maria V,Thank you so much for your glowing 10 out of 10 review! We are thrilled to hear that you had such a wonderful experience at our hotel. Your kind words about our staff and amenities truly warm our hearts and motivate us to continue providing exceptional service. We look forward to welcoming you back on your next visit!
par un voyageur
Publié le 16 août 2024 sur Expedia
The place is nice but the staff was not friendly at all. The was a front desk black male staff that was very rude to us. The other staff members were nice and friendly. The room was spaceous and my wife loved it.
Commentaires de Gestion de l’hôtel
26 août 2024 par Joey G, Gestion de l’hôtel
Dear Thanh,Thank you for taking the time to share your feedback with us. We’re thrilled to hear that you and your wife enjoyed the spacious room and found our other staff members friendly. However, we sincerely apologize for the experience you had with our front desk staff; this is not the level of service we strive to provide. Your comments are invaluable, and we will address this matter with our team to ensure a more welcoming atmosphere for all our guests. We hope to have the opportunity to serve you better in the future!
par un voyageur
Publié le 15 août 2024 sur Expedia
It was nicer than I expected EXCEPT the refrigerator and microwave were really odd (foreign); the microwave was plugged into the fridge (or visa-verse) and neither were plugged into the wall? I'm not helpless though but still ridiculous. AND my key card stopped working twice. Had to return to the front desk because I was locked out of my room. Very inconvenient.
Commentaires de Gestion de l’hôtel
20 août 2024 par Joey G, Gestion de l’hôtel
Dear Steven,Thank you for taking the time to share your feedback regarding your recent stay with us. We’re delighted to hear that your experience was nicer than you expected, but we sincerely apologize for the issues you encountered with the refrigerator and microwave setup. Your description of the appliances is certainly unusual, and we appreciate you bringing this to our attention; we will investigate this matter further to ensure a more user-friendly experience for our guests in the future.We also regret the inconvenience caused by your key card malfunctioning. We understand how frustrating it can be to return to the front desk when you're locked out of your room, and we are committed to improving our systems to prevent such occurrences. Your insights are invaluable as we strive to enhance our services, and we hope to welcome you back soon for an even better stay.
par un voyageur
Publié le 14 août 2024 sur Expedia
Great location and very friendly helpful staff. Also great location close to shopping and dining. Only complaint is the layout of the bathroom. The toilet is right next to the door and shares a sliding door with the closet. Other than that, it was a great place to stay. Highly recommend.
Commentaires de Gestion de l’hôtel
20 août 2024 par Joey G, Gestion de l’hôtel
Dear Gino,Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that you enjoyed our great location and found our staff to be friendly and helpful. Your feedback regarding the bathroom layout is invaluable, and we appreciate your insights as we continuously strive to improve our facilities. We’re delighted that, despite this minor inconvenience, you had a wonderful stay and would highly recommend us. We hope to welcome you back soon for another enjoyable visit!
