Ratings based on 826 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Dec. 28, 2024
by A traveller
Posted Dec. 15, 2024
Was promised a handicapped accessible room with a roll in shower. Upon check in, was told there were none available. My mother-in-law was unable to use the shower during her stay. TERRIBLE OUTCOME.
Comment from Hotel Management
Dec. 16, 2024 by Customer Service, Hotel Management
Allen, the hotel team is concerned to hear about the experience regarding room accommodations. They understand how important accessibility is and appreciate your feedback. The team is committed to reviewing this situation to ensure that such issues are addressed. Your input is valued, and they hope to have an opportunity to better serve you in the future.
by A traveller
Posted Oct. 20, 2024 on Expedia
Comment from Hotel Management
Oct. 21, 2024 by Laura, Hotel Management
Dear Navneet, Dear Leo Miller,Thank you so much for your patronage and for the 5/5 rating. We love hearing that you had an enjoyable stay, and we hope to have the opportunity to welcome you back in the near future.Best regards,
by A traveller
Posted Oct. 20, 2024 on Hotels
Comment from Hotel Management
Oct. 25, 2024 by Betsy, Hotel Management
Dear James,Thank you for your feedback and rating. We are happy that you enjoyed your stay with us, and hope to welcome you back as our guest again soon! Warm Regards,
by A traveller
Posted Oct. 13, 2024 on Expedia
Good
Comment from Hotel Management
Oct. 15, 2024 by Customer Service, Hotel Management
Gabriel, thank you for staying with us at Hyatt Place San Jose/Downtown. We’re pleased to hear you had a good experience, and we hope to welcome you back soon.
by A traveller
Posted Oct. 13, 2024 on Expedia
Thank you
Comment from Hotel Management
Oct. 14, 2024 by Customer Service, Hotel Management
Michael, thank you for staying with us at Hyatt Place San Jose/Downtown. We're thrilled you had a wonderful experience and appreciate your kind words. Looking forward to welcoming you back soon!
by A traveller
Posted Oct. 12, 2024 on Expedia
they charge parking per keys is not working for parking three time. I went in the reception change the key.
Comment from Hotel Management
Oct. 14, 2024 by Customer Service, Hotel Management
Sharan, thank you for sharing your feedback. It seems there was a challenge with the parking access during your stay. The team always strives to provide a smooth experience for our guests and appreciates the insight you've provided.
by A traveller
Posted Oct. 12, 2024 on Expedia
Honestly very satisfied with my stay.
Got a room because we came to a concert at the SAP Center and everything was so convenient!
Comment from Hotel Management
Oct. 13, 2024 by Customer Service, Hotel Management
Marin, we’re delighted you loved your experience at Hyatt Place San Jose/Downtown. It’s wonderful to hear that the location made your concert outing convenient. We’re looking forward to welcoming you back for future stays!
by A traveller
Posted Oct. 12, 2024 on Hotels
Comment from Hotel Management
Oct. 13, 2024 by Customer Service, Hotel Management
Asuncion, thank you for staying with us at Hyatt Place San Jose/Downtown. Your outstanding rating reaffirms our commitment to providing excellent guest experiences. We look forward to your next visit!
by A traveller
Posted Oct. 12, 2024 on Expedia
I like the hotel
Comment from Hotel Management
Oct. 13, 2024 by Customer Service, Hotel Management
Hugo, it’s wonderful to hear you had a positive experience at Hyatt Place San Jose/Downtown. Your stellar rating is highly appreciated and fuels our dedication to delivering exceptional stays every time. We hope to welcome you back soon!
