Note fondée sur 690 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,2 Service et personnel
3,0 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 mai 2023 sur Expedia
Personnel sympa, robinetterie vétuste
Commentaires de Gestion de l’hôtel
1 juin 2023 par Manager, Gestion de l’hôtel
Hi Christine,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.
par un voyageur de AIX EN PROVENCE
Publié le 17 oct. 2022 sur Expedia
Hôtel crasseux
Chambre très sale
Salle de bain crasseuse
Mobilier sale
Fenêtre cassée
Exécrable
EXPEDIA retirer cet hôtel pour vos clients
Commentaires de Gestion de l’hôtel
18 oct. 2022 par Manager, Gestion de l’hôtel
Hello NARDELLI, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi José,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.
par un voyageur
Okay a night
Publié le 24 sept. 2024 sur HotelsThe walkway should be cleaned and bathroom better kept
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Adilson,Thank you for your feedback regarding the walkway and bathroom cleanliness. We take your comments seriously and will address these areas to ensure a better experience for our guests. We appreciate your input and hope to provide a more satisfactory stay during your next visit.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Ryan,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Dirty
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Mereia,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you in the future.
par un voyageur
Publié le 21 sept. 2024 sur Hotels
This place is full of prosition drugs and bugs
No tv even when it’s stated in the stay
The room looks nothing like the pictures
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,I am truly sorry to hear about your experience. This is not the level of service or environment we aim to provide. Your concerns regarding the cleanliness, the condition of the room, and the lack of a functioning TV are very serious and will be addressed with our management team. We appreciate your feedback and are committed to making improvements. Thank you for bringing this to our attention and our team hopes you will give us another opportunity to provide you with a better stay.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Jonathan,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
par un voyageur
Perfection
Publié le 20 sept. 2024 sur HotelsAmazing! Housekeeping is amazing especially Lupe! Lupe is wonderful! Front desk is amazing. Super nice, welcoming and accommodating.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
My family of four stayed for three nights in a ground-level room near the parking lot entrance. Unfortunately, the room had a strong cigarette smell, and we found ashes by the window, which we reported to the front desk. The floor had debris, and housekeeping had to come back to clean. The pillows were flat, the sheets had stains, and we felt crumbs in the bed, making comfort an issue. The TV was not a smart TV and only had Dish Network, limiting our viewing options. The pictures on Expedia didn’t match the room, which was disappointing, but the location was convenient for our trip to Monterey Bay and Santa Cruz. Breakfast was basic with no protein options, just muffins, juice, cereal, toast, and a waffle maker. The pool looked fine but not like the online photos. There were some bystanders walking through the lot and people sitting in cars playing loud music. However, the staff was friendly and helpful, which improved the stay.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Angel,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.
