Ratings based on 444 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 23, 2024 on Expedia
by A traveller
Posted Sep. 23, 2024 on Expedia
by A traveller
Posted Sep. 23, 2024 on Expedia
It was great.
Comment from Hotel Management
Sep. 25, 2024 by General Manager, Hotel Management
Dear Jaqueline,Thank you for visiting Signia by Hilton San Jose. Our team is happy to hear you had a great stay. We appreciate your review and hope to welcome you back soon.Kimberly Garcia,Director of Front Office
by A traveller from Las Vegas
Posted Sep. 22, 2024 on Expedia
Looks like a nice property but our stay was not great.
Spacious room and bath, but no hot water in the shower and the toilet made the loudest noise when flushed. In addition, the pipes made loud whistling noises In the middle of the night. Not great when you’re trying to get a good nights rest.
Shared feedback with the front desk and had no apology. Room 328 needs to have maintenance.
Plus side: Bar was nice and bartender made a great espresso martini.
Comment from Hotel Management
Sep. 25, 2024 by General Manager, Hotel Management
Dear Jennifer,Thank you for sharing your feedback. While it's great you enjoyed our bar, we sincerely apologize for the issues you experienced. Rest assured, we'll have our maintenance team address these concerns to ensure a more comfortable and seamless stay for future guests. We hope to welcome you back soon for a more enjoyable and refreshing stay. Kimberly Garcia,Director of Front Office
by A traveller
Posted Sep. 18, 2024 on Hotels
by A traveller
Posted Sep. 15, 2024 on Expedia
Great place. Large room
Comment from Hotel Management
Sep. 17, 2024 by General Manager, Hotel Management
Dear Fernando,Thank you for staying with us at Signia by Hilton San Jose! We're delighted you enjoyed our spacious rooms, and look forward to welcoming you back soon!Kimberly Garcia,Director of Front Office
by A traveller
Posted Sep. 12, 2024 on Expedia
by A traveller
Bad receptionist
Posted Sep. 12, 2024 on HotelsThe hotel is nice. The rooms are decent, unfortunately the service isn’t great. The receptionist (a women mid 40’s with a tattooed right sleeve) was so rude to me while asking for a replacement room key. Her attitude not only to me but the clients ahead of me was really unnecessary. When you travel for work and are received with such a poor, attitude - it really makes me rethink where I spend my company’s money. Definitely not this hotel….. there are options. Find better personnel.
Comment from Hotel Management
Sep. 12, 2024 by General Manager, Hotel Management
We appreciate you taking the time to share your review with us. While we're glad you enjoyed the hotel and room, it's disappointing that the service fell short. Please know that we do not currently employ a front desk team member that matches your description, but your feedback is important to us. It was a pleasure having you here, and we hope you'll consider giving us another chance to provide a better experience in the future.Kimberly Garcia,Director of Front Office
by A traveller
Posted Sep. 9, 2024 on Expedia
by A traveller
Posted Sep. 9, 2024 on Hotels
