Note fondée sur 749 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Catherine de Québec
hôtel de qualité
Publié le 6 juill. 2013 sur HotelsNous étions de passage seulement, mais nous avons été impressionnés par la propreté, le look, la gentillesse du personnel. Il y a même un happy hour oú nous avons pu souper gratuitement! Je recommande cet hôtel.
par un voyageur
Publié le 18 août 2024 sur Expedia
Hotel was located very close to the airport and there were lots of shopping and dining options nearby. The continental breakfast was also good. I didn’t like that there wasn’t a room option for the two bedroom that had two queens or doubles in each bedroom as I was traveling as a party of 5. Front desk staff was also very helpful with helping me find a specific stores I was searching for in the area.
Commentaires de Gestion de l’hôtel
18 août 2024 par Customer Service, Gestion de l’hôtel
Amber, thank you for sharing your experience. It's wonderful to hear you appreciated the convenient location close to the airport and the nearby shopping and dining options. We're delighted you enjoyed the continental breakfast and found our team members helpful. We appreciate your feedback about the room options and will take it into consideration. We're looking forward to welcoming you back at Sonesta ES Suites San Jose Airport.
par un voyageur
Construction and cleanliness woes
Publié le 17 août 2024 sur HotelsWe’ve stayed at this location before and have loved it. This time was different and we will likely not stay there again.
They are remodeling the rooms, so there is construction going on. It looks like it will be very nice with fresh colors and new fixtures.
We checked in and the first room had black mold in the bathroom. The lovely staff Reina upgraded us to another room. She was very welcoming and solved our issue quickly.
Unfortunately, that upgraded room had a rat. When we told the staff, they said it as due to the construction. The maintenance worker put in rat traps and was checking periodically. Before the rat encounter, I was walking around like normal and my feet were black from the carpet.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Dhey, Gestion de l’hôtel
Hello Richard, my deepest apologies for your dissatisfaction on your recent stay with us. I deeply regret and understand the impact it has had on you. I value your feedback, and we are committed to making things right rest assured that housekeeping department was already informed about this to make sure of the corrective measures that need to be done.
par un voyageur
Construction and cleanliness woes
Publié le 17 août 2024 sur HotelsWe’ve stayed at this location before and have loved it; the room layout, the kitchen, the BBQ and pool! This time was different and we will likely not stay there again.
They are remodeling the rooms, so there is construction going on. It looks like it will be very nice with fresh colors and new fixtures.
We checked in and the first room had black mold in the bathroom. The lovely staff Reina upgraded us to another room. She was very welcoming and solved our issue quickly.
Unfortunately, that upgraded room had a rat it in. When we told the staff, they said it as due to the constructions and they ar run the walls. They get into rooms from the bathroom sliding door frame. The maintenance worker put in rat traps and was checking periodically. They could not move us to another room. I felt nasty staying in the same room as a rat. Before the rat encounter, I was walking around like normal and my feet were black from the carpet.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Customer Service, Gestion de l’hôtel
Richard, thank you for sharing your experience. The team is sorry to hear that your recent stay did not meet your expectations. The renovation work is aimed at enhancing the guest experience and we apologize for the inconvenience faced. Also, the cleanliness of the carpets is something that is taken seriously and will be looked into to ensure future stays are more comfortable. It is, however, reassuring to hear that Reina provided a warm welcome and quickly addressed your initial concern. Thank you for staying with us. We look forward to serve you better next time.
par un voyageur de San Jose
Publié le 17 août 2024 sur Expedia
Great experience
Commentaires de Gestion de l’hôtel
17 août 2024 par Customer Service, Gestion de l’hôtel
Paulina, thank you for staying with us at Sonesta ES Suites San Jose Airport. We're thrilled you had a great experience. We look forward to welcoming you back soon!
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par Customer Service, Gestion de l’hôtel
Daniel, thank you for staying with us at Sonesta ES Suites San Jose Airport. We're thrilled to see you had a positive experience. Our team looks forward to welcoming you back in the future!
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par Raenah, Gestion de l’hôtel
Thank you for your feedback. Hope you stay with us again in the future.
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Customer Service, Gestion de l’hôtel
Joshua, we're delighted you had an excellent experience at Sonesta ES Suites San Jose Airport. We hope to welcome you back soon!
par un voyageur
Publié le 6 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 août 2024 par Customer Service, Gestion de l’hôtel
Edward, thank you for staying with us at Sonesta ES Suites San Jose Airport. We're glad you had a mostly enjoyable experience. We hope to welcome you back for an even better stay next time.
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par Customer Service, Gestion de l’hôtel
We appreciate the feedback, Gary.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.
