Note fondée sur 762 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Catherine de Québec
hôtel de qualité
Publié le 6 juill. 2013 sur HotelsNous étions de passage seulement, mais nous avons été impressionnés par la propreté, le look, la gentillesse du personnel. Il y a même un happy hour oú nous avons pu souper gratuitement! Je recommande cet hôtel.
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Quick and easy check in, friendly and helpful staff. I stayed in a newly renovated room and I loved it!
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Customer Service, Gestion de l’hôtel
Gerard, we’re delighted you loved your experience at Sonesta ES Suites San Jose Airport. Our team members strive to create wonderful stays, and it's great to hear both the check-in process and your room met your expectations. We look forward to welcoming you back!
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Staff was really nice at check in, excellent customer service and my room was very clean con comfy. It felt like home!
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Customer Service, Gestion de l’hôtel
Fernanda, thank you for staying with us at Sonesta ES Suites San Jose Airport. We're delighted you found our team members friendly and the room comfortable. It's also wonderful to hear it felt like home for you. We're looking forward to welcoming you back soon!
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Customer Service, Gestion de l’hôtel
Lee, thank you for taking the time to provide a rating. We always aim to provide stellar guest experiences and apologize if we missed the mark this time. Nevertheless, every feedback provides an opportunity for us to grow. Thank you for choosing us and we hope to have another opportunity to serve you better next time.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Very friendly staff
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Customer Service, Gestion de l’hôtel
Andria, we’re delighted to hear you appreciated the warm hospitality at Sonesta ES Suites San Jose Airport. Our team members take great pride in providing exceptional service. We look forward to welcoming you back!
par un voyageur
Publié le 16 sept. 2024 sur Expedia
I prefer to stay in a calm, quiet place than a luxurious 5 star hotel. This place is very quiet and very clean. Suite was well equipped, the dishwasher wasn't working so I called an informed and they sent a service guy, he immediately came and looked into it. I had to wash dishes manually, other than that I liked everything about this place. There is a gym and swimming pool, everything was just right for my needs. My stay was very comfortable.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Customer Service, Gestion de l’hôtel
Jayasudha, we’re delighted you loved your experience at Sonesta ES Suites San Jose Airport. It's great to hear the team acted quickly to address the issue in your suite. We're pleased the accommodations and amenities met your expectations. Thank you for choosing us for your stay.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
The hotel rooms are large and well appointed. I arrived late and the staff was friendly and welcoming. They provided me with great food recommendations. I will return again!
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Customer Service, Gestion de l’hôtel
Mike, we’re delighted you loved your experience at Sonesta ES Suites San Jose Airport. Our team members take pride in making sure guests like you feel at home. We can't wait to welcome you back!
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Customer Service, Gestion de l’hôtel
Kritsada, the team is sorry to hear that your experience did not meet your expectations. Your feedback is important, and the team is committed to improving the experience for future guests. Thank you for sharing your perspective.
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Customer Service, Gestion de l’hôtel
Viviana, thank you for choosing to stay with us at Sonesta ES Suites San Jose Airport. We hope to welcome you back soon!
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Customer Service, Gestion de l’hôtel
Mahmud, thank you for choosing Sonesta ES Suites San Jose Airport. We hope you had a pleasant stay and look forward to welcoming you back in the future.
