Note fondée sur 557 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Corte Madera
Publié le 15 août 2024 sur Expedia
The location of this place is perfect. 10 minutes away from the beach, shopping, and downtown.
I love having the kitchen as an option.
At check in, I was shocked when Mason told me that the room (a suite with a separate room with a door) I had reserved 6 MONTHS ahead of time was not available. My spouse snores like a bulldozer and that was not going to be ok with me. After he saw the distress and almost a heart attack waiting to happen, he checked me into the room I had originally reserved.
The suite is great but the house keeping team needs to be trained better. Nothing is wiped and fingerprints are everywhere. The refrigerator handle was sticky.
I will stay there again but next time, I will bring Clorox Wipes and wipe everything down.
par un voyageur de spanish fork
Publié le 10 août 2024 sur Expedia
Nice stay
par un voyageur
Publié le 9 août 2024 sur Expedia
Excellent location, amenities, and room
par un voyageur
Publié le 4 août 2024 sur Hotels
par un voyageur
Publié le 1 août 2024 sur Expedia
Overall, good place for business or leisure.
par un voyageur
maintenance
Publié le 30 juill. 2024 sur HotelsBreaker tripped a couple of times when plugging in fan. Maintenance responded right away.
par un voyageur
Publié le 19 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Megan Marburger, Operations Supervisor, Gestion de l’hôtel
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! We hope to welcome you back very soon!
par un voyageur
Publié le 17 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Residence Inn San Juan Capistrano, Gestion de l’hôtel
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as well as our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Megan MarburgerHotel Operations Supervisor
par un voyageur
Terrible
Publié le 13 juill. 2024 sur HotelsAt the check-in, I have never in my life at a Marriott been treated worse than the way the guy and the one behind the counter treated me and my sister who also checked in. They wouldn’t even negotiate any kind of pay to upgrade. They wouldn’t honor the fact that we were Marriott rewards members or silver star members, and wouldn’t accommodate any requests that we had and then slammed us with, a ton of money in charges.
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Megan Marburger, Operations Supervisor, Gestion de l’hôtel
Thank you for your candid feedback regarding your check-in experience. Our summertime occupancy has limited our ability to accommodate upgrade requests since those suite types are limited in number on-site and very popular at this time. Regarding any billing concerns, please call us at your convenience so our team may review further. We're available at 949-443-3600 at any time.
par un voyageur
Publié le 13 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Residence Inn San Juan Capistrano, Gestion de l’hôtel
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as well as our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Megan MarburgerHotel Operations Supervisor
