Note fondée sur 44 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 déc. 2022 sur Expedia
l'hôtesse est fantastique, le personnel courtois, tout est propre et entretenue.
Commentaires de Gestion de l’hôtel
24 oct. 2023 par Selina, Gestion de l’hôtel
Thank you, ANDRE We are so pleased to know that you enjoyed your stay with us and thank you for your review! We hope to see you again soon,
par un voyageur
Not clean, too expensive
Publié le 9 déc. 2022 sur HotelsVery disappointing! We stay at Selina in Granada and we loved our stay so we decided to stay in Selina Maderas. The employees were not really welcoming, always on their phone. We had no explanation about what to do in the area.
We had a shared bathroom, it was always full of sand and hair, not really clean at all! Not even talking about the prices!!! It cost twice the price than everywhere else and the cocktails were served in very small glass. The food is average and also crazy expensive for the area.
I would not recommand this place!
Commentaires de Gestion de l’hôtel
24 oct. 2023 par Selina, Gestion de l’hôtel
Hi Julie, Thank you for bringing this issue to our attention. I sincerely apologize for the service you received, we try to maintain the highest standards of service, but we fell short in your case.We are working hard to improve the general experience and the look & feel of the property. Hopefully, you can visit us soon and see the improvements. Safe travels!
par un voyageur
Publié le 30 juin 2024 sur Expedia
par un voyageur
Publié le 18 avr. 2024 sur Expedia
Disappointed the room at the top of the hill (unique room) didn’t have running water to shower in the evening or morning. Very short periods only.
Commentaires de Gestion de l’hôtel
24 avr. 2024 par Selina, Gestion de l’hôtel
Hey Gabriel! We're truly sorry to hear about your disappointment with the unique room lacking running water. Guest comfort is incredibly important to us, and I understand how frustrating that must have been. Your feedback is invaluable as we strive to continuously improve our services. We'll take immediate action to address this issue and ensure a more enjoyable experience for all our guests in the future. If there's anything else I can assist you with or if you have any further feedback, please feel free to let us know.Thanks & Regards,
par un voyageur
Publié le 9 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 avr. 2024 par Selina, Gestion de l’hôtel
Hi HildaWe are thrilled that you had a great experience at Selina! Your valuable feedback is highly appreciated, and we will continue to enhance our services as we expand. Thank you for taking the time to contribute towards making Selina an outstanding destination for all our guests. We look forward to welcoming you back soon!Thanks & Regards,
par un voyageur
Publié le 16 janv. 2024 sur Hotels
par un voyageur
Nice place reasonably priced and tasty food.
Publié le 23 déc. 2023 sur HotelsCommon areas especially communal kitchen, dining area not cleaned well.
Library full of spiders and not cleaned.
My room had wooden shutters and no glass on the windows. Spider found in room, had to buy insecticide.
Concrete floors no rugs.
Good air conditioning.
par un voyageur
Publié le 11 déc. 2023 sur Expedia
par un voyageur
Publié le 14 mai 2023 sur Hotels
Commentaires de Gestion de l’hôtel
24 oct. 2023 par Selina, Gestion de l’hôtel
Thanks for taking the time to give us your feedback. We really appreciate that you're helping us to continually create a better experience for our guests. We will continue working hard to improve even the little details.
par un voyageur
Publié le 4 mai 2023 sur Expedia
Bad service, horrible check in, bad room swaps. List goes on…
