Note fondée sur 90 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,4 Service et personnel
3,1 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Muy pocas opciones los precios elevado para el consumo y poco servicio las tuallas en la habitacion. No las dan y esta bastante deteriorada la propiedad
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Lugar muy agradable y precio muy accesible. Los desayunos pueden mejorar
par un voyageur
Publié le 26 août 2024 sur Expedia
Nice place....!!
Commentaires de Gestion de l’hôtel
26 août 2024 par Lucas, Gestion de l’hôtel
Thank you for staying with us and for the amazing honest review!
par un voyageur
Publié le 24 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Lucas, Gestion de l’hôtel
AdrianUnfortunately you did not stay at the hotel and left a 4 out of 10 review because we have a no refund policy.
par un voyageur
Publié le 19 juill. 2024 sur Expedia
It was really nice. It’s quite
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Lucas, Gestion de l’hôtel
Thank you for staying with us at the Surf Ranch and for your honest review.
par un voyageur de Lincoln
Publié le 28 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Lucas, Gestion de l’hôtel
PatriciaUnfortunately you did not stay at the hotel and left a 1 out of 5 review because we have a no refund policy.
par un voyageur
Publié le 1 avr. 2024 sur Expedia
I paid $150 a night, and the room didn’t have towels, soap, shampoo, and the TV cable didn’t work. The parking space was limited, and they knocked on my door at 7 am to move my car so other people could get out.
Commentaires de Gestion de l’hôtel
1 avr. 2024 par Lucas, Gestion de l’hôtel
YamilYes, you booked during Semana Santa, so all prices are more expensive, and the resort was 100% full.You checked in early, and we told you the room was not ready, but when the room was ready at 2pm, the staff brought the towels, soap and shampoo to the room. The TV's do not have cable. They are smart TV's and connected to the internet, so you need your own Netflix login, Youtube login, etc...Yes, you parked in the middle of the parking lot so no other cars could get out. You said it would be temporary but did not move the car the whole night, so in the morning, yes they had to ask you to move, as no car in the whole parking was able to get out.Thank you for your review, however you did not mention how much fun you actually had at the hotel.Thank you.
par un voyageur de MIAMI
Publié le 28 mars 2024 sur Expedia
No recomendado, no hay relación precio-producto
Hotel muy basico, pileta de ducha no desagua bien lo que provoca que el baño se llene de agua con el peligro que conlleva, aunado a una carpeta de salida de baño para colocar los pies SUCIA, y para terminar la lozeta o piedra con se forra la pared del baño presenta desprendimientos de material. No gasten su dinero en ese sitio !!!
Commentaires de Gestion de l’hôtel
28 mars 2024 par Lucas, Gestion de l’hôtel
Esto no es una reseña, es una queja.Toda su reseña es sobre nuestra ducha de pared de roca personalizada en nuestras habitaciones estándar. Si no le gusta la ducha o la habitación, tiene la opción de pagar 10 más por nuestras habitaciones más grandes y modernas que tienen duchas con azulejos.Nuevamente, no dejó una reseña, dejó una queja sobre algo que es demasiado exagerado y no real.
par un voyageur
Checking in bad!
Publié le 26 mars 2024 sur HotelsI hate the fact that when checking in they say hotels.com is not reliable and that the booking does not exist. I always had to argue about my booking but it ended up working at the end but it’s so annoy
Commentaires de Gestion de l’hôtel
26 mars 2024 par Lucas, Gestion de l’hôtel
JeimmyYou left a review about your check in process where you booked through hotels.com who takes info from expedia. If you email us through hotels.com in advance, it does not allow us to email you back through expedia and hotels.I do not believe you should leave a 4/10 review and mention how external booking platforms work as it has nothing to do with us.None of your review is about your lovely stay at our resort, or how you enjoyed the pool every day, the staff, the food and drinks, the fact we gave you a free upgrade and all of the other things.That is what reviews are for, to let people know the good stuff, not just the way an external company not related to us operates.Thank you.
par un voyageur
Publié le 12 mars 2024 sur Hotels
Our stay at Surf Ranch was nice, my family and I enjoyed it.
Commentaires de Gestion de l’hôtel
12 mars 2024 par Lucas, Gestion de l’hôtel
Thank you for your great review and we look forward to your return.