Note fondée sur 53 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great property - really enjoyed our stay!
Publié le 11 janv. 2025 sur HomeAwayProperty wonderful, comfortable well stocked with all we needed! Steps from beach and 5 minute walk to wonderful restaurants. Excellent support from owner. Highly recommend!
Commentaires de Gestion de l’hôtel
11 janv. 2025 par VrboOwner, Gestion de l’hôtel
Thank you, Colleen! We are so happy with the water tanks. Now, we do not have to worry if the company cut the water from time to time. Come back, please!!!
Ana, Ive, Isabel
par un voyageur
Great house, location can't get any better than this!
Publié le 16 déc. 2024 sur HomeAwayThis is a fantastic property! It is literally 30 seconds from the beach, and is stocked with everything you could ever want: beach towels, beach chairs, boogie boards, sports toys, etc. The house had plenty of space for our group of 4, and is 12 min walking from a great grocery store (SuperMax). 5-10 min walking away from a ton of restaurants. The beach we had cannot be beat. We spent a day in Condado as well, and the beach here at Ocean Park was waayy more our speed (fewer tourists, less noisy, more local-feeling). We also had a late flight out on our last day and Ana (property manager) and Isabel (owner) were very kind and flexible with our check out, which we really appreciated. We did have some trouble with our hot tub not being hot for part of the trip, but we worked that out with the hosts. Also had more maintenance people in and out of the house than we expected (replacing the pool motor, plumbers for the outdoor shower, pool cleaners). However, Ana was very communicative the entire time, and was always there to answer our questions as well. 10/10 house, and 10/10 hosts!!
Commentaires de Gestion de l’hôtel
16 déc. 2024 par VrboOwner, Gestion de l’hôtel
Thank you, Karina. Yes! we have the best location and Ocean Park beach is the best and safest in the whole area, no doubt. We just installed a water tanks and there were some final works to do. Thanks god all is perfect now and when the water company cut off the water we will be always fine, thanks god. Come back, there is so much more to see!!!
par un voyageur
Low water pressure - No running water for 2 days
Publié le 5 nov. 2024 sur HomeAwayWe visit Puerto Rico a few times a year. This was our experience at Isabel's duplex.
The facts:
Oct. 22 - Very little water pressure upon our arrival
Oct. 24 - Running water turned to drips
-Toilet would not flush
-Toilet tank empty
Oct. 25 - Property manager (Ana) told us to manually fill up toilet tank with water from downstairs kitchen faucet
-Ran up and down stairs multiple times to do this
-Water pressure very low on 1st floor
Oct. 26 early morning - no running water in bathroom
-Requested refund for 2 nights
-Was told to contact Isabel for refund
October 27 night - Isabel apologized, said it's PR's system, offered a compensation
October 26-28 - no running water inside entire condo--No toilet, no bathroom/kitchen sinks, no shower
More facts:
-We used our water bottles for hygiene
-Pillows/sheets smelled/looked dirty upon arrival (probably no water to wash them)
-Asked for refund for 2 nights of no water
-Received $114 total from Isabel (1 night=$190)
-Was told VRBO's policy is 30% a night
-Called VRBO-was told this isn't true/no such thing
-VRBO said owner gives what $ they want to
Told by owner and property manager:
This happens
It's PR's system
Sorry
There's nothing we can do about it
Public infrastructure is not our problem
***We've been to PR many times and this has never happened to us. We were waiting on Isabel to get back to us, and by the time she did, we only had 1 day left that we didn't want to waste on looking for a hotel. Think 2x!
Commentaires de Gestion de l’hôtel
5 nov. 2024 par VrboOwner, Gestion de l’hôtel
Thank you Lauren for your review, and my apologies again for all the inconvenience. I understand having to deal with the water problem is not what you expected. We don't expect it either. Unfortunately Puerto Rico public water and electric system is getting worse and worse since hurricane Maria, but it has been very very sporadic and unpredictable until last month, which has happened twice. We are trying to cope with this new situation. We were able to install a power plant to cover blackouts and are working on installing water storage tanks, which is happening soon (end of November). Unfortunately it was not complete the time of your stay. I used the 30% refund policy stablished in airbnb, which as you might know is a reference for standards. Again, I am very sorry for all the problems and I hope we can make it up for you in the future. Sincerely, Isabel
par un voyageur
Amazing place to stay at!
Publié le 10 oct. 2024 sur HomeAwayWe had a very lovely, comfortable time staying here! Our host made sure we were well taken care of:)
Commentaires de Gestion de l’hôtel
5 nov. 2024 par VrboOwner, Gestion de l’hôtel
Thank you, Emory. Love to have satisfied clients!!! Some people is really difficult to fulfill.
Hope you are coming back many times in the future and enjoy our beautiful, not perfect, island.
par un voyageur
Wonderful!
Publié le 1 oct. 2024 sur HomeAwayLocation! Location! Location!
This place has it all…the private pool was so wonderful. Restaurants just up the quiet street. No hassle parking was so lovely to come home to every night. Kind neighbors, responsive host, good property manager. We’ll be back!
Commentaires de Gestion de l’hôtel
20 nov. 2024 par VrboOwner, Gestion de l’hôtel
Thank you, Tara!!!! Yes, we have a wonderful spot in the center of the fun. Our beach is the best and few steps from the apartment too. See you soon (;
par un voyageur
Time to unwind, to relax and recharge
Publié le 8 sept. 2024 sur HomeAwayEverything was very nice, and gave us plenty of space and options to relax and enjoy
Commentaires de Gestion de l’hôtel
9 sept. 2024 par VrboOwner, Gestion de l’hôtel
Thank you very much, Jeffrey. We really give our best to our clients. Please, come back
Many times!!!!
par un voyageur
A fantastic experience
Publié le 26 août 2024 sur HomeAwayThe property is a perfect place by the beach . The place became our home a few days in and we lived how safe and quiet the block was. Ana was our point of contact and she is the goods! Can't wait to come back.
Commentaires de Gestion de l’hôtel
28 août 2024 par VrboOwner, Gestion de l’hôtel
Thank you so much, Mike!!! Having you was such a pleasure. You are the best family we ever had. Ana was so so happy after meeting you. Please, come back many many times!!!!
par un voyageur
Best spot in ocean park
Publié le 23 juin 2024 sur HomeAwayIt’s is amazing place. Clean and comfortable. I will definitely go back and visit. Owners are so amazing and they truly care.
Commentaires de Gestion de l’hôtel
16 juill. 2024 par VrboOwner, Gestion de l’hôtel
Thank you, Marcus!!! We do care and try to be excellent hosts. It is a pleasure for us having people like you. Come back, please!
par un voyageur
Delightful
Publié le 3 avr. 2024 sur HomeAwayMy sisters and I stayed for a week on a "retirement" trip and we had a fabulous stay! The property was in a great location, it was supplied with essentials, but most important was that all my communication was answered immediately and Ana was so helpful in answering any questions we had. I would totally recommend this property!
Commentaires de Gestion de l’hôtel
5 avr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you, Margaret!! I was wonderful having you enjoying and having fun with your sisters. Such a pleasure!!!
par un voyageur
Pieryo Rico Escape
Publié le 7 mars 2024 sur HomeAwayWe had a wonderful time! The location is fabulous as are the owners/property managers. Wonderful communication. Pool/tub at night is fabulous! We walked to several wonderful restaurants, enjoyed the beach and enjoyed days of exploration. We did rent a car and there was a spot provided to us. Very thankful for that as parking would have been a nightmare otherwise. Would definitely recommend!
Commentaires de Gestion de l’hôtel
14 mars 2024 par VrboOwner, Gestion de l’hôtel
Thank you, Audrey. Yes, parking is important and we ask our clients to let us know at least a month before arrival if they need one. We love our guest and try our best to give you a wonderful vacation. Come back soon, please!!
