Note fondée sur 350 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
31 déc. 2023 par T. Cruz - Guest Experience Manager, Gestion de l’hôtel
Dear Line,Thank you for taking the time to rate your experience at Abitta Boutique Hotel with a 4 out of 5 on Expedia. We appreciate your feedback and are glad to know that your stay with us was largely positive.We would love to hear more about what aspects of your stay you particularly enjoyed, as well as any areas where you feel we could improve. Your detailed feedback is invaluable in helping us enhance our services and ensure that we provide the best possible experience for all our guests.Thank you once again for choosing Abitta Boutique Hotel. We hope to have the opportunity to welcome you back in the future and aim to provide an experience that not only meets but exceeds your expectations.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
I loved it, nice and quiet.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par T. Cruz - Guest Experience Manager, Gestion de l’hôtel
Dear Na-Tasia,Thank you for taking the time to share your perfect 5-star review of your recent stay at Abitta Boutique Hotel. We're thrilled to hear that you loved your experience with us! our concise feedback speaks volumes about the quality of your stay. We strive to ensure that all aspects of our guests' visits meet or exceed expectations, from our accommodations to our service.We truly appreciate your high rating on Expedia, as it helps other travelers make informed decisions. Your recommendation means a lot to us and motivates our team to continue providing exceptional experiences for all our guests. We look forward to welcoming you back on your next visit to San Juan. If there's anything we can do to make your future stays even more enjoyable, please don't hesitate to let us know.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Nice hotel, took a while when we asked for towels but that is the only complaint. Really convenient location, nice staff.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par T. Cruz - Guest Experience Manager, Gestion de l’hôtel
Dear Devarius,Thank you for taking the time to share your experience at our hotel. We truly appreciate your 4-star rating and your valuable feedback.We're delighted to hear that you found our hotel nice and our location really convenient. It's also wonderful to know that you found our staff friendly - we take great pride in providing warm and attentive service to all our guests.We sincerely apologize for the delay you experienced when requesting towels. This is not the prompt service we aim to provide, and we appreciate you bringing this to our attention. Please be assured that we will use your feedback to improve our responsiveness and ensure quicker delivery of guest amenities in the future.Your comments help us identify areas where we can enhance our service, and we're grateful for your honest review. We hope that despite this inconvenience, the rest of your stay was enjoyable.We would love the opportunity to welcome you back and provide an even better experience on your next visit. Thank you again for choosing our hotel.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 sept. 2024 par T. Cruz - Guest Experience Manager, Gestion de l’hôtel
Dear Nicole,Thank you so much for your 5-star review! We're thrilled to hear that you enjoyed your stay with us. We hope to welcome you back soon for another exceptional experience!
par un voyageur
Publié le 15 sept. 2024 sur Expedia
NA
Commentaires de Gestion de l’hôtel
15 sept. 2024 par T. Cruz - Guest Experience Manager, Gestion de l’hôtel
Dear Michael,Thank you for your 5-star rating! We're delighted to know that you had a positive experience with us. We hope to welcome you back for another fantastic stay soon!
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Great
Commentaires de Gestion de l’hôtel
15 sept. 2024 par T. Cruz - Guest Experience Manager, Gestion de l’hôtel
Dear Seyedeh Mehrnoosh,Thank you for your 5-star review! We're thrilled to hear that you had a great stay with us. We look forward to welcoming you back on your next visit!
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Nice, clean and walkable
Commentaires de Gestion de l’hôtel
15 sept. 2024 par T. Cruz - Guest Experience Manager, Gestion de l’hôtel
Dear Christopher,Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay and appreciated the cleanliness and convenient walkable location. We hope to welcome you back for another great visit soon!
par un voyageur
Publié le 13 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 sept. 2024 par T. Cruz - Guest Experience Manager, Gestion de l’hôtel
Dear Anthony,Thank you for taking the time to rate your recent stay at our hotel on Hotels.com. We are thrilled to see your perfect 10/10 score!Your top rating is a wonderful affirmation of our team's efforts to provide an exceptional experience for our guests. While you didn't leave specific comments, we hope this means every aspect of your stay met or exceeded your expectations.We're honored by your implicit recommendation and grateful for your choice to stay with us. Your satisfaction is our highest priority, and it's rewarding to know we achieved that goal during your visit.We would be delighted to welcome you back on your next trip to the area. Thank you once again for your outstanding rating and for choosing our hotel.
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Great staff. Good location. They are remodeling so be ready to encounter some noise and limited access to certain areas.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par T. Cruz - Guest Experience Manager, Gestion de l’hôtel
Dear Julizzette,Thank you for taking the time to share your experience at Abitta Boutique Hotel. We greatly appreciate your 4-star review and your valuable feedback.We're delighted to hear that you found our staff to be great and our location good. Our team works hard to ensure our guests have a pleasant stay, and it's wonderful to know their efforts were recognized.We sincerely apologize for any inconvenience caused by our ongoing renovations. We understand that the noise and limited access to certain areas may have impacted your stay. Please know that these improvements are part of our commitment to enhancing our guests' future experiences. We appreciate your patience and understanding during this process.Thank you for bringing this to our attention. It helps us to better inform our future guests about what to expect during their stay while we complete these upgrades.We hope you'll consider staying with us again once our renovations are complete. We'd love the opportunity to provide you with an even better experience in our refreshed spaces.Thank you again for choosing Abitta Boutique Hotel.
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2024 par T. Cruz - Guest Experience Manager, Gestion de l’hôtel
Dear Rogerio,Thank you for sharing your feedback with us. We appreciate your input and are always looking for ways to improve. If there's anything specific we could do to make your next stay more enjoyable, please feel free to let us know. We hope to have the opportunity to welcome you back again soon!
