Note fondée sur 371 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
31 déc. 2023 par T. Cruz - Guest Experience Manager, Gestion de l’hôtel
Dear Line,Thank you for taking the time to rate your experience at Abitta Boutique Hotel with a 4 out of 5 on Expedia. We appreciate your feedback and are glad to know that your stay with us was largely positive.We would love to hear more about what aspects of your stay you particularly enjoyed, as well as any areas where you feel we could improve. Your detailed feedback is invaluable in helping us enhance our services and ensure that we provide the best possible experience for all our guests.Thank you once again for choosing Abitta Boutique Hotel. We hope to have the opportunity to welcome you back in the future and aim to provide an experience that not only meets but exceeds your expectations.
par un voyageur
Publié le 21 déc. 2024
Commentaires de Gestion de l’hôtel
10 janv. 2025 par T. Cruz - Guest Experience Manager, Gestion de l’hôtel
Dear Pamela,Thank you for your review! We are pleased to hear that you rated your stay at Abitta Boutique Hotel a solid 4 out of 5.We appreciate your feedback and are glad that you had a positive experience. If you have any specific comments or suggestions for how we can improve your stay in the future, please feel free to share. We look forward to welcoming you back soon!
par un voyageur
Publié le 18 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 oct. 2024 par T. Cruz - Guest Experience Manager, Gestion de l’hôtel
Dear Angel,Thank you for your perfect 10/10 rating! We're thrilled you had such an outstanding experience with us. Your satisfaction is our top priority, and we're delighted we exceeded your expectations. We look forward to welcoming you back for another excellent stay soon.
par un voyageur
Publié le 17 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 oct. 2024 par T. Cruz - Guest Experience Manager , Gestion de l’hôtel
Dear Kassandra Reyes,Thank you so much for your 5-star review! We're thrilled to hear you had a wonderful experience with us. Your positive feedback means a lot, and we hope to welcome you back for another great stay soon!
par un voyageur
Publié le 16 oct. 2024 sur Expedia
Water outside couldn’t go in out of hotel with out puddles . They didn’t
Clean my
Room
Commentaires de Gestion de l’hôtel
17 oct. 2024 par T. Cruz - Guest Experience Manager , Gestion de l’hôtel
Dear Anais,Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience you experienced during your stay, especially with the water outside the hotel and the housekeeping service not meeting your expectations.We understand how frustrating these issues can be, and we’ll work to address them to ensure a better experience for future guests. Your comfort is important to us, and we regret that we fell short during your visit.
par un voyageur
Publié le 15 oct. 2024 sur Expedia
Excellent!
Commentaires de Gestion de l’hôtel
15 oct. 2024 par T. Cruz - Guest Experience Manager, Gestion de l’hôtel
Thank you, Monica! We’re thrilled to hear you had an excellent stay. We look forward to welcoming you back soon!
par un voyageur
Publié le 12 oct. 2024 sur Expedia
overall an okay property. the property is much older and run down from when the display photos were taken, which would’ve been nice to know. Looks like when they initially did the renovation, it was very nice, but now there’s holes in the walls, stains on the counters, and chips in the floors and counters that haven’t been addressed. Overall not very clean- there was sand in our bathroom sink upon arrival, hair on the floors and shower and stains on the counters. Front desk staff wasn’t transparent with charges as their system wasn’t working, so was charged twice (via international charges with my cc company), once for a random, unknown charge and what i assume to be a security deposit that i wasn’t told about but was charged 2 hours after checkin. Upon getting to our room, we wished we had booked elsewhere. the pool is nice , but much smaller than photos. Local beach is great, but can’t swim due to normal rip currents due to the bay close by, but wonderful restaurant and bar options in the area. The hotel gastro pub is very nice with great food and drinks and nice staff.
Commentaires de Gestion de l’hôtel
13 oct. 2024 par T. Cruz - Guest Experience Manager, Gestion de l’hôtel
Dear Alexis,Thank you for taking the time to share your detailed feedback about your recent stay with us. We appreciate your honest review as it helps us identify areas where we can improve.We sincerely apologize that the condition of the property did not meet your expectations. We're concerned to hear about the cleanliness issues you encountered. Please be assured that we're taking your feedback seriously and will address these maintenance and cleanliness issues promptly.We're glad to hear you enjoyed our restaurant El Condado Gastrobar, its food, drinks, and staff. We're also pleased that you appreciated the local area's restaurant and bar options.Your feedback is invaluable in helping us improve our services. We hope you'll give us another opportunity in the future to provide you with a better experience that aligns with our usual standards.
par un voyageur
Publié le 11 oct. 2024 sur Expedia
The staff was very friendly and accommodating. We enjoyed the pool and the restaurant in the lobby!
Commentaires de Gestion de l’hôtel
13 oct. 2024 par T. Cruz - Guest Experience Manager, Gestion de l’hôtel
Dear Emma,Thank you for your kind review. We're delighted to hear that you found our staff friendly and accommodating. It's wonderful that you enjoyed our pool and lobby restaurant as well.Your positive feedback means a lot to us, and we're glad we could contribute to making your stay enjoyable. We hope to welcome you back again for another pleasant experience in the future.
par un voyageur
Publié le 10 oct. 2024 sur Expedia
Hotel under construction but staff are very kind.
Commentaires de Gestion de l’hôtel
13 oct. 2024 par T. Cruz - Guest Experience Manager, Gestion de l’hôtel
Dear Jesennia,Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience caused by the small construction next door to our hotel. We're working diligently to complete these improvements as quickly as possible to enhance our guests' future experiences.We're pleased to hear that you found our staff to be very kind. Our team strives to provide excellent service, even during challenging times.We appreciate your understanding and hope to have the opportunity to welcome you back to provide you with an improved and more comfortable stay.
par un voyageur
Publié le 9 oct. 2024 sur Expedia
I liked how this hotel was near everything, the staff was so nice and welcoming! Definitely recommend
Commentaires de Gestion de l’hôtel
9 oct. 2024 par T. Cruz - Guest Experience Manager, Gestion de l’hôtel
Dear Evelyn,Thank you so much for your kind review! We're thrilled to hear that you enjoyed our convenient location and found our staff warm and welcoming. It means a lot to us that you would recommend our hotel, and we can’t wait to welcome you back for another wonderful stay!
