Note fondée sur 325 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
31 déc. 2023 par T. Cruz - Guest Experience Manager, Gestion de l’hôtel
Dear Line,Thank you for taking the time to rate your experience at Abitta Boutique Hotel with a 4 out of 5 on Expedia. We appreciate your feedback and are glad to know that your stay with us was largely positive.We would love to hear more about what aspects of your stay you particularly enjoyed, as well as any areas where you feel we could improve. Your detailed feedback is invaluable in helping us enhance our services and ensure that we provide the best possible experience for all our guests.Thank you once again for choosing Abitta Boutique Hotel. We hope to have the opportunity to welcome you back in the future and aim to provide an experience that not only meets but exceeds your expectations.
par un voyageur
Publié le 18 août 2024 sur Expedia
The hotel definitely needs a few upgrades. However, the location is very convenient and the staff are wonderful. The diner attached also has amazing food.
Commentaires de Gestion de l’hôtel
19 août 2024 par T. Cruz - Guest Experience Manager, Gestion de l’hôtel
Dear Fabiola,Thank you for sharing your feedback. We're glad to hear that you enjoyed our convenient location, wonderful staff, and the amazing food at the attached diner.We appreciate your comments about the need for upgrades and will certainly take them into consideration as we strive to improve our facilities. Your insights are valuable to us, and we hope to have the opportunity to welcome you back for an even better stay in the future.
par un voyageur de Boston
Publié le 18 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par T. Cruz - Guest Experience Manager, Gestion de l’hôtel
Dear Revika,Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. Your comments are important to us, and we would like to learn more about what went wrong during your stay so we can make improvements. Please feel free to reach out to us directly. We hope to have the opportunity to better serve you in the future.
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par T. Cruz - Guest Experience Manager, Gestion de l’hôtel
Dear Jennifer,Thank you so much for your perfect rating! We’re thrilled to hear you had such a positive experience with us. If there’s anything else we can do to make your future stays even better, please don’t hesitate to reach out. We look forward to welcoming you back soon!
par un voyageur
Publié le 16 août 2024 sur Expedia
Great location, staff is great! But they really need some updates in the rooms, very old and outdated. The pool area is not big but it’s perfect, would recommend. Near beach and attractions.
Commentaires de Gestion de l’hôtel
17 août 2024 par T. Cruz - Guest Experience Manager, Gestion de l’hôtel
Dear Elizabeth,Thank you for sharing your feedback. We're delighted that you enjoyed our location and the service provided by our staff. It’s wonderful to know that the pool area met your expectations, and that you found the proximity to the beach and attractions convenient.We appreciate your candid comments about the need for room updates. We're always looking for ways to improve our guest experience, and your input is invaluable as we plan future renovations.Thank you for your recommendation, and we hope to welcome you back in the future!
par un voyageur
Publié le 16 août 2024 sur Expedia
Super cute and quaint hotel. Hotel room was pretty clean but not spotless. Some dust/dirt in the corners of the room and shower but nothing too concerning. The only thing that was mildly concerning was the state of the surrounding area. It appears that abitta is expanding into the building next to it and there was a lot of work materials all over outside as well as in the standing building. So my only advice is to watch where you step if you visit in the near future. It was quite nice that they give a $25/day credit for the onsite restaurant. It was even nicer that they allowed us to have a late check out and use the credit to eat at the restaurant before the flight home.
Commentaires de Gestion de l’hôtel
16 août 2024 par T. Cruz - Guest Experience Manager, Gestion de l’hôtel
Dear Sarah,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your honest review and the 4-star rating you've given us.We're glad to hear that you found our hotel cute and quaint. It's the atmosphere we strive to create, and we're pleased it resonated with you.We apologize that the cleanliness of your room wasn't up to our usual high standards. We'll share your comments with our housekeeping team to ensure we improve in this area. Your comfort is our priority, and we aim for spotless rooms for every guest.Thank you for your understanding regarding the expansion work. We're excited about our growth, but we recognize it can impact our guests' experience. We'll take your advice to heart and make sure we're taking all necessary precautions for guest safety during this process.We're delighted that you enjoyed the 25 daily credit for our on-site restaurant. It's a perk we're proud to offer, and we're glad you found it valuable. We're also happy we could accommodate your late check-out and that you were able to enjoy a meal before your flight.Your feedback is invaluable in helping us improve our service. We hope to welcome you back in the future and provide you with an even better experience.
par un voyageur
Publié le 13 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par T. Cruz - Guest Experience Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback with us. We’re sorry to hear that your experience didn’t meet your expectations. We take all feedback seriously and would appreciate it if you could provide more details about what went wrong during your stay. Your input will help us improve and ensure a better experience for all our guests.Please feel free to reach out directly if you’d like to discuss your concerns further. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future.
par un voyageur
Publié le 13 août 2024 sur Expedia
I loved everything about abitta. the lady who wears the buns to the back and very fluent with her english was so helpful. i’m mad i wasn’t able to get her name. and also the overnight guy always helped. i loved the service and also the food was too gooddddd. you have to try the chicken and waffles. room was nice and spacious. i will be returning thank you abitta !
Commentaires de Gestion de l’hôtel
13 août 2024 par T. Cruz - Guest Experience Manager, Gestion de l’hôtel
Dear Jamir,Thank you for your fantastic review! We're thrilled to hear that you loved everything about your stay at Abitta. Your kind words about our staff, especially Mindy and our overnight team member Michael, are greatly appreciated. We’ll be sure to pass along your compliments to them.We're also delighted that you enjoyed the food—especially the chicken and waffles! It's wonderful to know that your room met your expectations in terms of comfort and space.We can't wait to welcome you back to Abitta for another great stay. Thank you for choosing us!
par un voyageur
Publié le 8 août 2024 sur Expedia
I stayed a Ábitta hotel for a solo night for 6 nights and I absolutely loved it. The staff were amazing and super friendly. I felt safe throughout my stay. Their restaurant had amazing food and drink options and I was not disappointed. The pool and gym were both clean and visually appealing. I would give this place a solid 8.5-9/10. I would definitely come back here if I visit Puerto Rico again.
Commentaires de Gestion de l’hôtel
9 août 2024 par T. Cruz - Guest Experience Manager, Gestion de l’hôtel
Hi Anna,Thank you so much for your fantastic review! We’re thrilled to hear that you had such a positive experience during your 6-night stay at Ábitta Boutique Hotel. It's wonderful to know that our staff made you feel safe and welcomed, and that you enjoyed the delicious food and drink options at our restaurant, El Condado Gastrobar. We're also glad you found our pool and gym clean and visually appealing. Your kind words and high rating mean a lot to us!We would be delighted to welcome you back on your next visit to Puerto Rico!
par un voyageur
Publié le 8 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 août 2024 par T. Cruz - Guest Experience Manager, Gestion de l’hôtel
Dear Belinda,Thank you for your 5 out of 5 rating! We're delighted to know that you had an excellent stay with us. Your feedback is truly appreciated, and we hope to welcome you back soon for another memorable experience!
